2023 Salesforce Experience Cloud Consultant Exam Dumps Questions

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July 24, 2023

Salesforce certification is a highly valuable and sought-after certification for IT professionals seeking to enhance their knowledge and expertise. Experience Cloud Consultant exam is specifically designed to validate the skills required to configure and maintain the Salesforce Consultant platform, which is widely used by businesses around the world. These Experience Cloud Consultant exam dumps questions are specifically designed to help you prepare for the exam by testing your knowledge and providing you with valuable insights into the types of questions that you will encounter. Test free Salesforce Experience Cloud Consultant exam questions below.

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1. The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, As per the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.

Which two things happen automatically when the site manager enables automation? Choose 2 answers

Customer portal members gain the ability to provide badges to other members.

Inactive and active members are assigned default reputation points.

Chatter influence is removed from the Contribution section on the Profile page.

Default point system and set of reputation levels become available.

2. DreamHouse Realty recently created a site for potential buyers. The content is organized using topics.

Where can site users go to find out how current and popular a topic is?

Trending Topics Channel

Collaboration Dashboard

Topic's detail page

Content Management Report

3. Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.

Some of the articles are more than 2 years old.

What should a consultant recommend to optimize the public knowledge base?

Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.

Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.

Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.

Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.

4. What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?

Enable the Account as a Customer Account so all Contacts in that Account become Customer users.

Email the Contact a link to the Self-Registration page for the site.

Use Data Loader to add the Contact in Salesforce as a Customer user.

Enable the Contact in Salesforce as a Customer user.

5. Ursa Major Solar would like to make an external user an Experience Site Moderator.

What are two of the several moderation permissions available to assign an external user in order for them to be an effective Experience Site Moderator? Choose 2 answers

Access Experience Management

Access Sharing Sets

Manage Setup

Manage Experiences

6. Which three permissions are included for a delegated administrator? Choose 3 answers

Create and edit external user records.

Manage object access for external users.

Add external users to multiple accounts.

Generate new passwords for external users.

Manage permissions sets for external users on their account.

7. Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.

Which user license should be recommended for CK's employees to access Experience Cloud sites?

Salesforce Authenticated Site

Salesforce Unlimited

Customer Community

Platform Portal

8. No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that some of the articles aren't showing up in the search results for unauthenticated or guest users.

How can NMH ensure that articles are shared with all guest users?

Select "Visible in Public Knowledge Base" at the article level.

Create a custom permission set for Public access.

Select "Public" organization-wide default for the article type at the org level.

Create a custom profile for Public access.

9. The administrator of the Universal Containers customer site has been making changes in a sandbox and needs to push the changes to production. The administrator is comfortable with point and

click changes but is not comfortable with managing code or more technical items.

How should the administrator ensure the changes make it accurately to production?

Use the ExperienceDeploy API to push the site to production.

Use Dataloader to migrate the site from sandbox to production.

Rebuild the site from scratch in production.

Create a change set, upload it to production, and deploy the change set.

10. The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.

What could be two reasons for this failure? Choose 2 answers

The portal role record has not been created.

The portal profile record has not been created.

User records are missing. Penal & Pep ore

Contact records have not been created.

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11. Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.

Which templates should ZRS consider to build the portal? Choose 2 answers

Help Center

Partner Central

Customer service

Build Your Own

12. Ursa Major Solar would like its Experience Cloud site’s guest users to benefit from the suggestions that come from autocomplete on search terms.

How should the administrator configure this?

Use the Developer Console to add code to allow for autocomplete functionality.

In Salesforce Setup, type "support settings” in the quick find box. Under the Autocomplete header, select the objects to appear in autocomplete for guest users.

In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select "publicly available".

In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select "publicly available”.

13. Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.

What is needed to configure this?

Create a moderation rule with the appropriate content criteria.

Create a Community moderator with Delete permissions.

Create a Community moderator with Approval permissions.

Create a moderation rule with the appropriate member criteria.

14. Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.

NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO’s site manager has configured the Allow external users to self-register’’ option. NTO uses Customer Community Plus Licenses.

Which two steps are needed to complete self-registration in NTO’s Experience site? Choose 2 answers

Ensure that the Account field is empty in the registration section.

Contact Salesforce Customer Support to enable Communities Self Registration Controller.

Ensure that the Contact field is empty in the registration section.

Contact Sales customer Support to enable Person Accounts.

15. Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO’s staff on their research-related submissions.

Which user visibility setting needs to be enabled at a minimum?

None

Site User Visibility

Guest User Visibility

Portal User Visibility

16. A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type.

What limitations should the consultant consider related to sharing and visibility for this license type?

All site users that require access to certain records for certain objects have the proper Sharing set.

Any site users that require access to specific records have the proper Sharing Rule.

All site users that require access to all records across all objects have the proper Sharing Set.

All site users have the appropriate role assigned.

17. Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.

Which three things should BC in mind about unauthenticated or guest user access? Choose 3 answers

Guest user external organization-wide default are always set to Private.

Guest user can’t access records via manual sharing

Guest user can’t records via manual existing records

Guest user can’t be members of public groups or queues.

Guest user external organization-wide defaults are always set to Public.

18. Cloud Kicks (CK) has built a site using Salesforce Experience Builder. The CTO of CK wants to give customers the ability to log in to the site using their Google credentials. CK also wants to access customers' basic Google profile data when they log in so the company can serve content that matches customers' interests.

Mow should the Experience Cloud consultant implement this?

Set up a login flow for communities that accepts the customers' Google credentials and matches with the credentials stored on the user records in Salesforce.

Create a custom self-registration page and a custom login page by using Visualforce and Apex controllers.

Create an Authentication Provider by choosing Google as the provider type and add relevant parameters to access the customers' basic profile data.

Create a custom login page using Lightning components and use the Google REST API to access customers' basic profile data.

19. Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience sites.

What should UC do to accomplish this?

Create a custom theme to apply to all Experience sites.

Reference a shared Bootstrap CSS file in all of the sites.

Create a custom template to apply to all Experience sites.

Send the style guide to Experience managers to implement.

20. A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department.

The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements:

* Each site must have three unique content moderation rules that flag specific keywords.

* Each site must have four unique rate rules that govern posting limits.

* All authenticated users must be able to post on demand. Calculator

What should the consultant consider doing before beginning work on these sites?

Ensure that both the notify and freeze actions for all site rate rules are implemented.

Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit.

Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit.

Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.

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21. Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.

Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site? Choose 3 answers

Create an FAQ Knowledge article.

Deploy a chatbox to address common questions.

Enable Chatter Questions to encourage peer-to-self-service

Create a public ‘’announcement only’ group for moderators to address common questions.

Create an FAQ rich text component on the Home page.

22. What does a system administrator need to do when creating Experience Cloud users?

Add user to an account as a contact record.

Add user to an account as a user record.

Click the "Log In to Site as User” button.

Assign Partner Community Plus license to the user.

23. Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals.

In which two ways can UMS accomplish this? Choose 2 answers

Assign external users as approvers on records and create a digital experience for those users.

Assign external users as the co-owners on records and create a digital experience for those users.

Add external users directly to approval queues and create a digital experience for those users.

Assign external users Super User access on records and create a digital experience for those users,

24. Ursa Major Solar (UM5) is planning to build a portal for its partners. Among other things, UMS will be distributing leads to its partners in the portal.

Which standard component can UMS leverage if it elects to use Partner Central template?

Lead Distribution

Lead Inbox

Lead Selector

Lead Flow

25. Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.

How should the administrator limit the fields available in the customer portal?

Utilize CSS overrides to hide unwanted fields.

Create a page variation for the customer portal to hide unwanted fields.

Use Field-Level Security to remove access to the unwanted fields.

Utilize the Developer Console with coding to hide unwanted fields.

26. Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.

If CK has a Partner user at a child account that creates a case, who will have access?

The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account

The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.

The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.

The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.

27. Which two statements regarding data categories are true? Choose 2 answers

Child roles cannot see more data categories than their parent role. If the parent role’s visibility changes, the child role’s category visibility is reset to its parent's category visibility.

Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.

When a category is made visible to a user through custom settings or is made visible by default, its child and parent categories are not included.

Translated articles will not follow the master article data category. Therefore, translated articles can be assigned to a different data category.

28. Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Resuits component is only

returning Knowledge articles.

How should UMS configure its search results to yield the desired results?

In Salesforce Setup, under the Experience Site users’ profile, adjust the system permissions to allow for multiple objects in search results.

On the Search page, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.

On the Search page, select the appropriate objects in the property editor for the Search Results component.

On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action” instead of "Search".

29. Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.

What should UMS consider to help the situation?

Create a peer-to-peer forum using Self Service template.

Create a self service community using Customer Service template.

Create a smart queue router using Service Cloud template.

Create virtual support agents using Chat Bot template.

30. What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers

Create partner roles in the same branch in your Role Hierarchy.

Create partner roles in a separate branch in your Role Hierarchy.

Grant partner users access to the partner account using a Sharing Rule,

Reduce the number of roles to one to improve system performance.

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31. Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users’ questions on the site.

Which two Experience Cloud features should UC focus on as it starts building out the site? Choose 2 answers

Public Site Connect

Document Library Model (DLM)

Guest user and public access settings

Content Delivery Network

32. Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience

Which two steps should the UC admin taka to grant access to each customer? Choose 2 answers

Create a permission Set

Select a permission pot for a given experience

Select the profile for a given experience

Edit the applicable user profile

33. Universal Containers is looking to onboard three new partners to the community.

* Each partner have a branded experience containing their colors and logo.

* Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.

* Bronze partners should not have access to the Leas tab.

How should an administrator solve for these requirements?

Create branding sets, audience targeting, and navigation menu targeting.

Create branding sets, audience targeting and a custom Navigation menu component.

Create a separate community for each partner with audience targeting.

Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.

34. AW Computing is using the Build Your Own (LWR) template to create a site for its customers. The site will showcase blog posts written by AW Computing thought leaders.

Which component should the site creator use to dynamically populate the site with blog posts as new ones are added?

CMS Connect (JSON)

CMS - Single

Grid component with CMS Collections

Grid component with list.views

35. Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?

Experience Tracker

Customer Insights

Community View

Einstein Customer

36. Northern Trail Outfitters (NTO) offers a new product that is different in North America. EMEA, and Asia Pacific regions. Pages have been created and published for this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region. NTO further wants to control the users who see a specific page of this product by setting its visibility.

Which three visibility options are available in Experience Cloud? Choose 3 answers

None

Visible

Personal

Default

Audience

37. Dreamscape flowers is looking to launch a public site for its current customers and prospects.

Which three actions are performed automatically when a site is created Expense Cloud? Choose 3 answers

Creation of a guest role

Creation of moderation criteria that are applied only to guest users

Creation of a guest profile

Creation of sharing mechanisms that are available only to guest users

Creation of a guest user record

38. Ursa Major Solar is creating an employee experience portal.

Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?

By using Location criteria and specifying which IP address applies to each department and domain

By using Profile criteria and selecting the Service profile

By using Domain criteria and creating custom domains for each department or role to access the portal

By using User criteria and selecting appropriate user fields on CRM objects

39. Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.

Which functionality will meet the requirement best?

Manually share cases.

Move users who need case access to a higher level in the Role Hierarchy.

Configure an External Account Hierarchy.

Create a Sharing Set for the Account.

40. In which two ways can Opportunities with a Community User be shared? Choose 2 answers Calculator

Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.

Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the Sharing Set.

Create an owner-based sharing rule with a Customer Community User.

Create a criteria-based sharing rule with a Partner Community role.

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41. hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers

Assign a cloned standard site profile as the default for self-registration.

Use a restrictive default profile to begin with.

Create a separate profile for your self-service site and your partner portal.

Assign the standard site profile as the default for self-registration.

Use the same profile for your self-service site and your partner portal.

42. Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and accounts.

How should you fix this issue?

The external sharing model should be updated so that the Account object is private but the Contact object remains public only

Sharing rules should be configured open each object to give Read Only access to experience Cloud users.

The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individual object to give Public Read Only access to Experience Cloud users.

The internal sharing model should be updated so that the Contact and Account objects are Public read Only.

43. Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners.

Partners will also be able to create their own leads in the portal UMS has decided to use

Partner Central template.

Which three should UMS take at a minimum In order to meet the requirement?

Create a Lead Process for Lead Distribution

Create a Lead Queue for Lead Distribution.

Enable Allow External Creation’’ in Digital Experience settings

Configure Lead creation Leadon low Distribution inside PRM Workspace.

44. Dreamscape Flowers needs to create a digital experience that meets the following requirements:

* It allows for collaboration between customer and partner users.

* Self-service for customer users is available.

* Partner users create or resolve cases for their customers and need to see case data on a dashboard.

* Partner users do not manage Leads, Opportunities, or Campaigns.

Which license type should a Salesforce Admin use for these partner users?

Customer Community

Customer Community Plus

Employee Community

Partner Community

45. Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.

In what two ways can Lightning Bolt help DF accomplish this? Choose 2 answers

Lightning Bolts can be distributed and reused.

Lightning Bolts can help reduce implementation time.

Lightning Bolts can help minimize licensing and provisioning cost.

Lightning Bolts can help organize, manage, and reuse digital content.

46. Cloud Kicks (CK) is in the process of updating and retiring multiple Experience Cloud sites on its one org.

What should CK consider before taking action as it inactivates and brings on new sites?

Each org can have up to 100 Experience Cloud sites; preview sites don't count toward that limit.

Each org can have up to 100 Experience Cloud sites; preview sites count toward that limit but inactive sites do not.

Each org can have up to 100 Experience Cloud sites; active, preview, and inactive sites all count toward that limit.

Each org can have up to 100 Experience Cloud sites as long as they are active.

47. The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users.

Which two settings need to be configured on the draft article before it is published? Choose 2 answers

Visible to Partner

Visible in Public Knowledge Base

Visible to Employee

Visible to Guest User

48. A consultant is asked to set up a new experience using the Customer service template.

The articles from an existing knowledge base must be exposed in the new site.

What are the two ways the consultant should associate the articles with topics? Choose 2 answers

Select the appropriate topics on the Knowledge tab within Lightning Experience.

Allow guest users to tag displayed articles with relevant topics on a public page.

Establish automatic topic assignment of topics to specified data categories within WorkSpaces.

Manually add one or more topics to each article within Workspaces.

49. Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.

Which template should CK use to give customers the access they need?

Build Your Own

Microsite

Help Center

Account Portal

50. Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.

What two points should UC keep in mind when selecting a template for these sites and portals? Choose 2 answers

Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper

Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.

Industry-specific templates are available today but not Lightning Bolt solutions.

Industry-specific templates as well as Lightning Bolt solutions are available today.

Page 6 of 6

51. Universal Containers has recently launched a site for its retailers. Retailers are able to collaborate with other retailers around topics; however, retail managers aren't able to see records owned by their peers and subordinates.

What should be done to resolve the issue?

Retail managers need to be put in the executive role in the Role Hierarchy.

Retail managers need to be given Super User access.

A Sharing Rule needs to be created.

A Sharing Set needs to be created.

52. Universal Containers is implementing a Partner Community.

Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?

Community User Visibility

Chatter Group Member Visibility

Site User Visibility

Portal User Visibility

53. DreamHouse Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.

Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention? Choose 2 answers

Map articles to Content Topics.

Map topics to data categories.

Enable "Share on Sites" setting.

Enable "Automate Topic Assignment” setting.

54. Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.

Which template should the site builder use?

Build Your Own (Aura)

Customer Service

Salesforce Tabs + Visualforce

Build Your Own (LWR)

55. Ursa Major Solar (UMS) noticed that quest users are unable to see images on its customer portal.

Which setting should UMS enable in order for quest users to see the images?

“Enable Image Connect for guest users” in the Administration Workspace

“Let guest users view asset files and CMS content available to the community" in the Administration Workspace

“Allow guest users to self register” in the Administration Workspace

The "Jepson" theme in the Builder Workspace

56. Ursa Major Solar has a customer portal where both customers and employees can log in to view information about the company. The marketing team has created a special design of their lago and company branding for their Platinum customers, and would like the user interface in the portal to reflect that special design when a Platinum Calculator customer is logged in.

Which functionality should the Experience Cloud manager use to achieve this?

Themes

Templates

CMS Connect a

Branding Sets

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2023 Salesforce Experience Cloud Consultant Exam Dumps Questions

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