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1. A supervisor created a custom report, but none of his co-supervisors can access this report.

What can cause the report to appear missing?

The report does not have a default view.

The report definition is missing Execute permission.

The report is missing Read permission.

The filters of the report refer to Value Lists that have restricted permission.

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2. Where must a Dialed Number be mapped within CCE?

Call Type, which in turn points to a scheduled Routing Script

Precision queue

Skill group

Media Server

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3. What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

Configure the Survey DN, CT and associate with the Survey routing script.

Set iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

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4. What is referred to as a switch leg on CVP?

Script request from CVP to UCCE/PCCE

Ingress SIP call leg from Ingress gateway to CVP

Ringtone call from CVP to WB

Agent call initiated by CVP

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5. When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR.

What does CVP do next?

It delivers this String via SIP invite to the Virtual Voice Browser.

It defers this string via HTTPS to the Virtual Voice Browser.

It delivers this string via HTTP to the Virtual Voice Browser.

It does not deliver this information to wb.

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6. What is the role of a private network in UCCE/PCCE?

provides configuration updates from Logger to AW

keeps each side of the duplex pair in sync

replicates data from PG to Router

communicates with the public network

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7. Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)

web-based reporting platform

real-time data reporting

log collection tool for PCCE

completes configuration changes on PCCE

SSH Server for SFTP

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8. What are two requirements for MTP configuration in Mobile Agent? (Choose two.)

Hardware-based MTPs in Cisco IOS gateway is cost-efficient than software-based MTPS in Cisco IOS gateway

Synchronization between servers and clients is needed.

CTI ports use out of band DTMF, and SIP trunks use RFC2833 in-band DTM

MTP resource is required to convert mobile agent out of band and CVP in-band signaling.

Software-based MTPs using the Cisco IP Voice Media Streaming Application is supported.

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9. What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

The "Admin* page or OAMP site is used for the daily "admin.'

The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.

The Web URLs or pages are available for access, "Admin* page, "System* page, and a Reporting page.

There is a limited view of activities based on agent size.

The default user is defined upon installation of software and can be used to login to either page initially to perform the integration.

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10. Which two call transfers are supported in PCCE Deployments? (Choose two.)

SRTP Refer

Release VXML Trunk Transfer

CCE Managed Transfer

CUCM Destination Transfer

SIP Refer

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11. What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)

JNDI name (include the jdbc/ portion]

CUCM Query

SQL Query

JNDI Context

SQL Type (Insert, Update. Single. Multiple]

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12. What are two XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup? (Choose two.)

drfSchedule.xml

drfDevice.xml

drfDeviceProfile.xml

drfPlatform.xml

drfSystem.xml

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13. What are two ways the Call Studio Application is built or executed? (Choose two.)

VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller.

Upload the Call Studio project to the Virtual Voice Browser (WB) server, where it resides as an application.

The project is built using W

The project is built using Call Studio.

VXML Application can be called up via a CCE Routing Script using the Send to VRU Script node.

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14. Which device access is needed to manage agent phones for UCCE/PCCE?

CUCM Admin

CCE Web Admin tool

Config Manager tool

Finesse Admin

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15. What are two usages for Call Studio Database lookup? (Choose two.)

Account Type

Play media

Get Digit

Claim Number

Dialtone

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16. What are two descriptions for the CUIC database? (Choose two.)

A Voice Operating System (VOS) installs a MvSQL database as part of the base platform installation.

The CUIC runs its own MvSQL database storing users, roles, permissions, and report templates.

Database purge schedule can be controlled or changed through the command-line interface.

The CUIC database sets up the enterprise replication among all participating nodes.

Data in the CUIC database is replicated every 10 seconds to sync up all participating nodes' changes.

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17. What are two stock or customized views that are available for the CUIC reports? (Choose two.)

HTML View

XML View

Gantt View

Pie Chart View

Bar Chart View

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18. DRAG DROP

Drag and drop the item from the left onto the definition on the right.

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