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The 500-445 Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) certification exam is challenging, and it's natural to feel anxious and nervous before taking the exam. Practicing with 500-445 dumps questions can help alleviate this anxiety by boosting your confidence. As you practice and become more familiar with the exam format and content, you'll feel more confident in your abilities, which can help you perform better on the actual 500-445 exam. Practicing with 500-445 questions can increase your chances of success in the certification exam. Practice free Cisco 500-445 exam dumps below.

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1. Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?

EECE

UCCE

Partition

Service

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2. Where is the Script selector in CCE mapped in ECE?

Queue

Dialed Number

Workflow

Call Type

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3. Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)

Adjust the start time and end time for all shifts.

Delete the existing shift label before creating a new one for daylight saving time.

Change the timezone at the user group level.

Change the timezone at the system partition level.

Change the timezone at the department level.

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4. What is an MRD a collection of that is associated with a common communication medium?

skill groups and services

route point and DN

scripts and script selector

skill groups and route

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5. What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?

800

1000

2000

2500

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6. Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?

Application server, 8445

Web server, 8443

Services server, 15097

Database server, 1433

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7. What must be registered to receive chat messages while registering the application for chat API integration?

Webhooks callback URL

Integrator

Conversation ID

Bearer token

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8. What are three reasons aliases cannot be deleted? (Choose three.)

It is used in an inbound workflow.

It is configured as the default alias.

It is associated with the users.

It is associated with a retriever instance.

it is associated with a queue.

it is associated with the mail server.

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9. Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)

Cisco Email and Chat Analyzer

Activity Audit

ECE LiteAgent

Service Process Monitor

Service Instance Monitor

Service Activity Monitor

Router Email and Chat Viewer

ECE Agent toolkit Monitor

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10. Which User objects in Enterprise Chat and Email are mapped in UCCE?

Agent, Supervisor

Agent

Supervisor, Administrator

Agent, Supervisor, Administrator

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11. Which process scans content and applies regular expressions to mask the sensitive information?

Data leak prevention

Data masking

Data filtering

Data scanning

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12. What are three report categories and templates included for ECE reporting? (Choose three.)

Supervisor Status

Contact Center Trend

Email Survey

Service Level Agreement

Service Level Performance

Contact Center CCAI

Agent performance

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13. How is the ECC variable created for chat, inbound and outbound email activities?

User.ece.email id

User.ece task id

User.ece.activity.id

User.ece. .customer.name

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14. What are three forms of ECE reporting? (Choose three.)

UCCE Reporting

Live Data Reporting

Native ECE Reporting

Binary ECE Reporting

Monitors

CUIC Reporting

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15. Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

Business hours

Administrative script

Business calendars

Time of day

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16. What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

80 milliseconds

120 milliseconds

240 milliseconds

300 milliseconds

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17. What are three parameters for ECE logging? (Choose three.) 5.0 知识点

Personally ldentifiable Information (PIl)is not displayed in the message stream, by default, starting in v12.

ECE Server logging may be set at a high enough level to show useful information.

Personally ldentifiable Information (PIl)is not displayed in the message stream, by default, starting in v11.5.

Most ECE call flow log files will be found on the Services server.

Most ECE call flow log files will be found on the database server.

ECE Server logging may not be set at a high enough level to show useful information.

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18. Which group must an email match to be transferred to any queue?

Application path

Business hour

Media class

Application instance

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