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Avaya ACSS 78201X Exam

The 78201X exam is a certification exam offered by Avaya. It is part of the Avaya Certified Support Specialist (ACSS) certification program and is designed to validate the skills and knowledge required to support and troubleshoot Avaya IP Office™ Platform solutions. The Avaya Certified Support Specialist (ACSS) – Avaya IP Office™ Platform credential demonstrates proficiency in supporting and troubleshooting Avaya IP Office™ Platform solutions.

Avaya IP Office™ Platform Support Certified Exam 78201X exam consists of 65 multiple-choice questions and is timed for 105 minutes. The candidates have 90 minutes to complete the 78201X test. The Avaya Certification 78201X exam is delivered through Pearson VUE testing centers or online through the Pearson VUE OnVUE remote proctoring platform.

78201X Avaya ACSS Exam Topics

The following are the details of Avaya ACSS 78201X exam topics.

1.Architecture and Deployment: It focuses on the fundamental architecture of Avaya communication solutions, including the hardware and software components, system deployment and installation, and network infrastructure requirements. Candidates will be tested on their knowledge of Avaya Aura® Communication Manager, Avaya Aura® Session Manager, and Avaya Aura® System Manager.

2.Maintenance and Troubleshooting: It covers the maintenance and troubleshooting of Avaya communication solutions. Candidates will be tested on their ability to identify and resolve common system issues, including problems with hardware, software, and network connectivity. Topics covered may include system backups and restores, software upgrades, and fault isolation.

3.Voice Features and Applications: It focuses on Avaya’s voice features and applications. Candidates will be tested on their knowledge of basic and advanced call handling features, such as call forwarding, call transfer, and conference calling. They will also be tested on their understanding of advanced features such as Avaya Aura® Messaging, Avaya Aura® Conferencing, and Avaya Aura® Voice Portal.

4.Collaboration Features and Applications: It covers Avaya’s collaboration features and applications. Candidates will be tested on their knowledge of Avaya Equinox® Conferencing, Avaya Equinox® Meetings Online, and other collaboration tools, such as web conferencing, video conferencing, and screen sharing.

5.Contact Center Features and Applications: It focuses on Avaya’s contact center features and applications. Candidates will be tested on their knowledge of Avaya Aura® Contact Center, including its architecture, deployment, and maintenance. They will also be tested on their understanding of advanced features such as Avaya Aura® Experience Portal, Avaya Aura® Call Center Elite, and Avaya Aura® Agent Desktop.

6.Networking: It covers networking topics relevant to Avaya communication solutions. Candidates will be tested on their understanding of IP networking, including VLANs, IP routing, and Quality of Service (QoS). They will also be tested on their knowledge of Avaya’s networking technologies, such as Avaya Fabric Connect, and their ability to configure and troubleshoot network connectivity issues.

Avaya IP Office™ Platform Support (ACSS-3000) Certification Requirements

To earn Avaya IP Office™ Platform Support (ACSS-3000) certification, you need to complete the following.

1.Hold the Avaya IP Office™ Platform Implement (ACIS – 7720) credential

2.Pass 78201X – Avaya IP Office™ Platform Support Certified Exam