Advance Your Career by Using Online PEGAPCDC87V1 Dumps

1. Reference module: Creating eligibility rules using customer risk segments.





U+ Bank uses a decision table to return a label for a customer. Examine this decision table and select which label is returned for a customer with a credit score of 115 and an average balance of 15000.

2. A bank wants to automatically pause actions that are shown too often for a specific time period.

Which rules do you need to define?

3. U+ Bank has recently started using Pega Customer Decision Hub™ to display the first credit card offer, the Standard card, to every customer who logs in to their website.

Which three tasks do you need to perform to implement this requirement? (Choose Three)

4. U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers.

As a decisioning consultant, what best practice must you follow to include images in the emails?

5. Which two of these statements is true about Value Finder? (Choose Two)

6. Reference module: Analyzing the effect of business changes using Pega Scenario Planner.

U+ Bank, a retail bank, completed an implementation to present Credit Card offers to customers on their self-service portals. You want to estimate the business value that the subsequent next-best-action run creates using the selected configuration.

Which simulation do you run to get the required information?

7. U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.

What changes do you need to make in the decision strategy for the updated scorecard to take effect?

8. The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.





The details of the shoes are provided in the following table:





What is the number of outputs that each component has?

9. HOTSPOT

Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.





How do you configure the engagement policies to implement this requirement?

10. Reference module: Creating and understanding decision strategies. Enrichment decision components provide the ability to ________.

11. U+ Bank wants to use Pega Customer Decision Hub™ to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.

To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)

12. CORRECT TEXT

Reference module: Testing engagement policy conditions using audience simulation U+ Bank, a retail bank, recently implemented a project in which credit card offers are presented to qualified customers when the customers log in to the web self-service portal. The bank now plans to amend its engagement policy conditions.

As a Decisioning Consultant, which simulation do you run to check if the conditions are too broad or narrow for your requirements?

13. U+ Bank's marketing department wants to promote various auto loan offers to qualified customers on its website by using the Pega Customer Decision Hub™. The bank wants to show the offers on the customer's account page when customers log in to their account. The bank has defined several conditions customers must satisfy to see these auto loan offers.

As a decisioning consultant, which two of the following configurations do you implement to achieve the business requirement? (Choose Two)

14. Reference module: Next-Best-Action in an omnichannel environment

A bank uses Pega Customer Service in its contact center. When a call comes in, it is routed to a service representative. Once the service representative accepts the call, the Customer Decision Hub (CDH) determines the Next-Best-Action to be offered to the customer.

What two pieces of information is used by the Customer Decision Hub to determine the Next-Best-Action recommendations? (Choose Two)

15. U+ Bank wants to leverage Pega Customer Decision Hub's Next Best Action capability to promote new offers to each customer who visits the website based on eligibility. For this requirement, the bank needs to define several complex eligibility criteria.

As a decision consultant, how would you configure this requirement?

16. U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.

What condition possibly prevents Anna from seeing the new Rewards card offer?

17. Myco, a telco, wants to present their customers with new credit card offers C the Diamond card, the Platinum card, and the Gold card C on their web portal. As a decisioning consultant, you want to determine which will be the best performing action by running a distribution test.

In this scenario, which report will test this requirement?

18. U+ Bank, a retail bank, uses the Business Operations Environment to perform its Business changes. The bank carries out these changes in the Pega Customer Decision Hub portal by using revision management features or the 1:1 operations Manager Portal.

Customers see credit card offers based on various engagement policies on the U+ Bank website. The bank wants to update the underlying decision strategy of an engagement policy condition.

In which portal do you create the change request to fulfill new business requirement?

19. A bank is currently displaying a group of mortgage offers to its customers on their website. The bank wants to suppress the mortgage group for 1 month if a customer ignores three mortgage offers within that group.

How do you define the suppression rule for this requirement?

20. Myco, a telecom company, uses Pega Customer Decision Hub™ to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.

As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

21. An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.





If the following volume constraint is applied, how many actions are delivered by the outbound run?

22. Reference module: Creating and understanding decision strategies

Enrichment decision components provide the ability to ________.

23. Myco, a telco, currently promotes 24-month contracts with a free handset plus data plan, for example, MyPhone 11 and unlimited calls and data. The business structure has a sales issue/plans group that contains all actions, which are currently handsets.

Now, the company wants to introduce some new plans without handsets. So, the term handsets no longer applies to the new actions.

At what level in the hierarchy can you rename the plans to reflect the new situation?

24. The arbitration factor that allows you to assign financial values to actions is called: _________.

25. An outbound run identifies 100 Standard Card offers, 50 on email and 50 on the SMS channel.

If the above volume constraint is applied, how many actions will be delivered by the outbound run?

26. U+, a retail bank, does not want to offer a Gold card to customers who already have a Platinum card.

Which engagement policy condition best suits this requirement?

27. Reference module: Creating and understanding decision strategies.

What does a dotted line from a Group By component to a Filter component mean?

28. U+, a retail bank, recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. The bank does not want any bias except to satisfy the eligibility condition Age >=18.

As a Decisioning Consultant, how will you configure the ethical bias policy to allow a minimum bias on age?

29. Reference module: Creating and understanding decision strategies. In a decision strategy, to use a customer property in an expression, you _____.

30. When a customer is offered an action that they already accepted, this is because_________.

31. A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day one. On day five, the bank presents a similar offer if the first email is ignored.

If you re-implement this requirement by using the always-on outbound customer engagement paradigm, how do you approach this scenario?

32. 1.U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.

As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub™.





Which property allows you to use the risk segment computed by the decision table in the decision strategy?

33. U+ Bank wants to send promotional emails related lo credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all credit card actions.

What do you configure to implement this requirement?

34. A bank is currently sending promotional emails related to credit card offers to qualified customers. Now the bank wants to prevent overexposure to these offers. As a part of this effort, the bank wants to avoid sending the same promotional offer email for the next 60 days if the email was rejected twice by the customer in the last 30 days.

How do you define the suppression rule for this contact policy?

35. U+, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. To show the offers per the bank’s requirements, the bank added all existing contact policy conditions.

What is the immediate next step they should take?

36. A bank wants to leverage the Next-Best-Action capability of Pega Customer Decision Hub™ to promote new offers to each customer on their website.

What information does Pega Customer Decision Hub send back to the website in response to the real-time container request?

37. MyCo, a telco, wants to offer a Fiber Optic Cable package only to customers who live in towns that have fiber optic cable available.

Which engagement policy condition best suits this requirement?

38. DRAG DROP

The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub™ on its website to promote new offers to each customer.

Place the events in the sequential order.

39. A bank wants to leverage Pega Customer Decision Hub’s Next-Best-Action capability to promote new offers to each customer on their website.

Which artifact do you need to configure to manage the communication between the Customer Decision Hub and external channels?

40. An outbound run identifies 100 Standard Card offers, 50 on email and 50 on the SMS channel.

If the above volume constraint is applied, how many actions will be delivered by the outbound run?

41. A bank would like to write action details to a file so that it can be shared with a third-party email distributor. The bank has instructed their consultant to ensure the action details are finalized at the end of each run.

In this context, what does finalization mean?

42. In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?

43. Traditionally, segments were used to identify the target audience for a campaign. In the always-on approach, segments translate into _______.

44. MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.

You have decided to use volume constraint to limit the number of actions in a batch. To meet the business requirement, what Reset Interval setting do you select?

45. CORRECT TEXT

Reference module: Testing engagement policy conditions using audience simulation.

As a Decisioning Consultant, you are tasked with running an audience simulation to test the engagement policy conditions.

Which of following statements is true when the simulation scope is Audience simulation with engagement policy and arbitration?

46. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.

Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

47. A financial institution has created a new policy that states the company will not send more than 500 emails per day.

Which option allows you to implement the requirement?

48. Reference module: Leveraging predictive model.

U+, a retail bank, wants to show a retention offer to customers who are likely to leave the bank in the near future based on historical customer interaction data.

Which type of model do you use to implement this requirement?

49. MyCo, a telecommunications company, wants to present customers with a free 2GB data offer when contacting the call center for mobile number portability.

Which arbitration factor do you configure to implement this requirement?

50. HOTSPOT

U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.

In the Answer Area, select the correct artifact you use to implement each requirement.

51. MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.

What do you need to configure in the Next-Best-Action Designer to implement this requirement?