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1. Which of the following security methods supports the majority of current Wi-Fi-capable devices without sacrificing security?

2. A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months.

Which of the following is causing the login issue?

3. Applications on a computer are not updating, which is preventing the user from opening certain files.

Which of the following MMC snap-ins should the technician launch next to continue troubleshooting the issue?

4. A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues.

Which of the following actions should the technician take next?

5. A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder.

Which of the following should the technician do to solve the issue?

6. A technician, who is completing hardware upgrades at a company, is approached by a user who submitted a computer upgrade request. After checking the list of offices to upgrade, the technician finds that the user's office is not listed for an upgrade.

Which of the following actions should the technician take next?

7. A computer on a corporate network has a malware infection.

Which of the following would be the BEST method for returning the computer to service?

8. A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted.

Which of the following tools can be used?

A. afc

B. ehkdsk

C. git clone

D. zobocopy

9. A company is transitioning to a new firewall and discovers that one of the servers is still sending traffic to the old firewall.

Which of the following IP address settings should a technician change to resolve this issue?

10. A systems administrator installed the latest Windows security patch and received numerous tickets reporting slow performance the next day.

Which of the following should the administrator do to resolve this issue?

11. A computer is restarting automatically and displaying the following error message: "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. (0% complete)." Which of the following should the technician do first to diagnose the issue?

12. An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device.

Which of the following should the technician do NEXT?

13. A technician needs to exclude an application folder from being cataloged by a Windows 10 search.

Which of the following utilities should be used?

14. Which of the following macOS utilities uses AES-128 to encrypt the startup disk?

15. Users report that they can log in to the web application during business hours, but none of the application's functions are working properly. Company policy does not allow for the server to be rebooted during business hours.

Which of the following should a technician do to fix the web application and follow company policy?

16. A technician needs to implement password requirements that apply to all domain-joined computers.

Which of the following commands should the technician most likely run?

17. A user is experiencing the following issues with Bluetooth on a smartphone:

• The user cannot hear any sound from a speaker paired with the smartphone.

• The user is having issues synchronizing data from their smart watch, which is also connected via Bluetooth.

A technician checked the Bluetooth settings, confirmed it is successfully paired with a speaker, and adjusted the volume levels, but still could not hear anything.

Which of the following steps should the technician take next to troubleshoot the Bluetooth issues?

18. A technician is setting up a printer on a Linux workstation.

Which of the following commands should the technician use to set the default printer?

19. A developer installed a new software package that has stopped all file server access.

Which of the following change management practices should have been followed?

20. Which of the following would typically require the most computing resources from the host

computer?

21. A user is unable to log in to a workstation. The user reports an error message about the date being incorrect. A technician reviews the date and verifies it is correct, but the system clock is an hour behind. The technician also determines this workstation is the only one affected.

Which of the following is the most likely issue?

22. Which of the following provides disk encryption on computers running a Windows OS?

23. A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer.

Which of the following tools provides this type of access?

24. A technician needs to ensure that USB devices are not suspended by the operating system.

Which of the following Control Panel utilities should the technician use to configure the setting?

25. Which of the following is protected by government policy for end-user information?

26. A technician assigns the equivalent of root-level permissions to a user to perform a task.

Which of the following user roles within the Windows OS should the technician choose?

27. A technician is trying to connect to a user's laptop in order to securely install updates.

Given the following information about the laptop:





Which of the following should the technician do to connect via RDP?

28. A user called the help desk lo report an Issue with the internet connection speed on a laptop. The technician thinks that background services may be using extra bandwidth.

Which of the following tools should the technician use to investigate connections on the laptop?

29. A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time.

Which of the following protocols will the technician MOST likely utilize?

30. A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched.

Which of the following troubleshooting steps should the user perform FIRST?

31. A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death.

Which of the following steps should a technician take to diagnose the issue?

32. Users report that a network printer intermittently goes offline during the day.

Which of the following commands should the technician use to confirm whether the printer has connectivity issues?

33. A technician is installing RAM in a new workstation and needs to protect against electrostatic discharge.

Which of the following will best resolve this concern?

34. A technician is configuring a workstation's security settings, and the following options are available:

Account lockout policy

Group policy

Two-factor authentication

Password complexity requirements

Firewalls

User accounts

Access control lists

Antivirus software

Which of the following settings should the technician configure to deploy strong password enforcement across the enterprise?

35. An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue.

Which of the following should the technician perform to fix the issue?

36. A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable.

Which of the following Control Panel utilities should the technician use?

37. A user's application is unresponsive.

Which of the following Task Manager tabs will allow the user to address the situation?

38. A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool.

Which of the following would the technician most likely suggest as a next step?

39. A team of support agents will be using their workstations to store credit card data.

Which of the following should the IT department enable on the workstations in order to remain compliant with common regulatory controls? (Select TWO).

40. Which of the following change management practices lists all the changes that are taking place for a project to ensure that no unexpected changes happen?

41. A technician needs to configure a computer for a user to work from home so the user can still securely access the user's shared files and corporate email.

Which of the following tools would best accomplish this task?

42. A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB.

Which of the following is the MOST likely reason this system is not utilizing all the available RAM?

43. A technician is editing the hosts file on a few PCs in order to block certain domains.

Which of the following would the technician need to execute after editing the hosts file?

44. A technician needs to configure a newly installed SSD.

Which of the following tools should the technician use? (Select two).

45. A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results.

Which of the following should the user do to resolve the issue?

46. Which of the following Windows 10 editions is the most cost-effective and appropriate for a single user who needs to access their computer remotely?

47. Which of the following does MFA provide?

48. Which of the following change management documents includes how to uninstall a patch?

49. Which of the following is used as a password manager in the macOS?

50. A technician needs to import a new digital certificate and place it in the proper location.

Which of the following Control Panel utilities should the technician use to import the certificate?

51. A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet.

Which of the following actions should the technician do FIRST?

52. Which of the following best describes when to use the YUM command in Linux?

53. A police officer often leaves a workstation for several minutes at a time.

Which of the following is the BEST way the officer can secure the workstation quickly when walking away?

54. A technician is installing a new copy of Windows on all computers in the enterprise Given the following requirements:

• The install phase must be scripted to run over the network • Each computer requires a new SSD as the system drive, • The existing HDD should remain as a backup drive.

Which of the following command-line tools should the technician use to install the drive and transfer the installation files from the network share? (Select three).

55. A user is unable to access the company’s internal network on a separate subnet. A help desk technician verifies the user's credentials, and the user has the appropriate permissions to access the network. The technician checks the network and finds the connection is stable. No other users are having this issue.

Which of the following should the technician do next?

56. Which of the following operating systems is most commonly used in embedded systems?

57. Which of the following is the proper way for a technician to dispose of used printer consumables?

58. A hard drive that previously contained PI I needs to be repurposed for a public access workstation.

Which of the following data destruction methods should a technician use to ensure data is completely removed from the hard drive?

59. A new service desk is having a difficult time managing the volume of requests.

Which of the following is the BEST solution for the department?

60. Following a recent power outage, several computers have been receiving errors when booting. The technician suspects file corruption has occurred.

Which of the following steps should the technician try FIRST to correct the issue?

61. A technician cannot uninstall a system driver because the driver is currently in use.

Which of the following tools should the technician use to help uninstall the driver?

62. Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined.

Which of the following should be performed first to prevent further damage to the host and other systems?

63. A customer needs to purchase a desktop capable of rendering video.

Which of the following should the customer prioritize?

64. A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times.

Which of the following should the technician do to selectively prevent programs from loading?

65. Which of the following is the MOST basic version of Windows that includes BitLocker?

A. Home

B. pro

C. Enterprise

D. Pro for Workstations

66. A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee.

Which of the following methods should the technician use to refresh the laptop?

67. An administrator responded to an incident where an employee copied financial data to a portable hard drive and then left the company with the data. The administrator documented the movement of the evidence.

Which of the following concepts did the administrator demonstrate?

68. Which of the following items require special e-waste recycling? (Select two).

69. An administrator has submitted a change request for an upcoming server deployment.

Which of the following must be completed before the change can be approved?

70. During a routine check, a systems administrator discovers that a user's PC is running slowly and CPU utilization is at 100%. Further investigation shows a large amount of resource usage.

Which of the following is the most likely cause of the high resource usage?

71. A technician is doing a bare-metal installation of the Windows 10 operating system.

Which of the following prerequisites must be in place before the technician can start the installation process?

72. An employee using an Apple MacBook is receiving frequent, random pop-up requests from other Apple devices wanting to share photos and videos and asking whether the user would like to accept the request Which of the following configurations should the technician advise the user to change first"?

73. A help desk technician determines a motherboard has failed.

Which of the following is the most logical next step in the remediation process?

74. Which of the following documents in criminal proceedings must be updated every time a piece of evidence is touched or transferred in order for the evidence to be considered valid?

75. A technician is setting up a new PC in a SOHO.

Which of the following should the technician most likely configure on the PC?

76. Which of the following would most likely be used to extend the life of a device?

77. Which of the following would allow physical access to a restricted area while maintaining a record of events?

78. A technician is unable to access the internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway.

Which of the following should the technician check next to resolve the issue?

79. A user is unable to see transaction details on a website, and nothing happens when the user clicks the details button.

Which of the following should the user do to fix this issue?

80. A user's mobile phone has become sluggish A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software.

Which of the following should the administrator do to help secure the device against this threat in the future? (Select TWO).

A. Prevent a device root

B. Disable biometric authentication

C. Require a PIN on the unlock screen

D. Enable developer mode

E. Block a third-party application installation

F. Prevent GPS spoofing

81. Which of the following editions of Windows 10 requires reactivation every 180 days?

82. A user reports that a workstation is operating sluggishly Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally.

Which of the following steps should the systems administrator most likely attempt NEXT?

83. A user opened a ticket regarding a corporate-managed mobile device. The assigned technician notices the OS Is several versions out of date. The user Is unaware the OS version is not current because auto-update is turned on.

Which of the following is MOST likely the cause of the Issue?

84. A user receives a call from someone who claims to be from the user's bank and requests information to ensure the user's account is safe.

Which of the following social-engineering attacks is the user experiencing?

85. Which of the following will automatically map network drives based on Group Policy configuration?

86. A technician is tasked with configuring a computer for a visually impaired user.

Which of the following utilities should the technician use?

87. A user connected a laptop to a wireless network and was tricked into providing login credentials for a website.

Which of the following threats was used to carry out the attack?

A. Zero day

B. Vishing

C. DDoS

D. Evil twin

88. A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware.

Which of the following actions would be BEST to remove the malware while also preserving the user's files?

89. A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not authorized to run.

Which of the following should the technician do to most likely resolve the issue?

90. A technician is setting up a network printer for a customer who has a SOHO router. The technician wants to make sure the printer stays connected in the future and is available on all the computers in the house.

Which of the following should the technician configure on the printer?

91. A user's corporate laptop with proprietary work Information was stolen from a coffee shop. The user togged in to the laptop with a simple password. and no other security mechanisms were in place.

Which of the following would MOST likely prevent the stored data from being recovered?

92. A technician receives a call (rom a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user.

Which of the following would BEST accomplish this task?

93. A client wants a technician to set up a proxy server in a branch office to manage internet access. This involves configuring the workstations to use the new proxy server.

Which of the following Internet Options tabs in Control Panel would be most appropriate for the technician to use to configure the settings?

94. A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible.

Which of the following is the MOST deficient way lor the owner to install the application?

A. Use a network share to share the installation files.

B. Save software to an external hard drive to install.

C. Create an imaging USB for each PC.

D. Install the software from the vendor's website

95. A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is received:

The Audio Driver is not running.

Which of the following will MOST likely resolve the issue?

96. A technician is helping a customer connect to a shared drive. The technician notices some unused drives that have already been mapped and wants to disconnect those drives first.

Which of the following commands should the technician use?

97. A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro, The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time.

Which of the following methods would be MOST efficient?

98. A system drive is nearly full, and a technician needs lo tree up some space.

Which of the following tools should the technician use?

99. While trying to repair a Windows 10 OS, a technician receives a prompt asking for a key. The technician tries the administrator password, but it is rejected.

Which of the following does the technician need in order to continue the OS repair?

100. A user rotates a cell phone horizontally to read emails, but the display remains vertical, even though the settings indicate autorotate is on.

Which of the following will MOST likely resolve the issue?

101. A data center is required to destroy SSDs that contain sensitive information.

Which of the following is the BEST method to use for the physical destruction of SSDs?

102. A user downloads an application with a plug-in that is designed to automatically prompt for an OTP when the user browses to a specific website. The plug-in installs without any warnings or errors. The first time the user goes to the site, the prompt does not open, and the user cannot access the site.

Which of the following browser settings should the user configure?

103. Which of the following physical security controls can prevent laptops from being stolen?

104. A technician is setting up a newly built computer .

Which of the following is the fastest way for the technician to install Windows 10?

105. Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell.

Which of the following is the NEXT step the technician should take to find the cause of the leaked data?

106. A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi.

Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?

107. A technician is moving a Windows workstation from the accounting department to the sales department and needs to update the IP and gateway settings.

Which of the following Control Panel utilities should the technician use?

108. A technician is replacing the rack mount UPS.

Which of the following should the technician consider?

109. Which of the following is an advantage of using WPA2 instead of WPA3?

110. A user installed a new application that automatically starts each time the user logs in to a Windows 10 system. The user does not want this to happen and has asked for this setting to be changed.

Which of the following tools would the technician MOST likely use to safely make this change?

111. Which of the following Linux commands would help to identify which directory the user is currently operating in?

112. When a user calls in to report an issue, a technician submits a ticket on the user's behalf.

Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

A. Have the user provide a callback phone number to be added to the ticket

B. Assign the ticket to the department's power user

C. Register the ticket with a unique user identifier

D. Provide the user with a unique ticket number that can be referenced on subsequent calls.

113. A Windows workstation that was recently updated with approved system patches shut down instead of restarting. Upon reboot, the technician notices an alert stating the workstation has malware in the root OS folder. The technician promptly performs a System Restore and reboots the workstation, but the malware is still detected.

Which of the following BEST describes why the system still has malware?

114. A technician requires graphical remote access to various Windows, Linux, and macOS desktops on the company LAN. The security administrator asks the technician to utilize a single software solution that does not require an external internet connection.

Which of the following remote access tools is the technician most likely to install?

115. A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site.

Which of the following should the technician perform?

116. An employee has been using the same password for multiple applications and websites for the past several years.

Which of the following would be best to prevent security issues?

117. Which of the following would MOST likely be used to change the security settings on a user's device in a domain environment?

118. A small-office customer needs three PCs to be configured in a network with no server.

Which of the following network types is the customer's BEST choice for this environment?

119. A technician wants to install Developer Mode on a Windows laptop but is receiving a "failed to install package" message.

Which of the following should the technician do first?

120. A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection.

Which of the following Windows versions will MOST likely be selected?

121. A student is setting up a new Windows 10 laptop for the upcoming semester. The student is interested in customizing the wallpaper.

Which of the following should the student use to change the wallpaper?

122. Which of the following OS types provides a lightweight option for workstations that need an easy-to-use browser-based interface?

123. A technician has been unable to remediate a persistent malware infection on a user's workstation. After the technician reinstalled the OS. the malware infection returned later that day.

Which of the following is the most likely source?

124. A technician is installing a program from an ISO file.

Which of the following steps should the technician take?

125. A workstation is displaying a message indicating that a user must exchange cryptocurrency for a decryption key.

Which of the following is the best way for a technician to return the device to service safely?

126. A user wants to acquire antivirus software for a SOHO PC. A technician recommends a licensed software product, but the user does not want to pay for a license.

Which of the following license types should the technician recommend?

127. A department has the following technical requirements for a new application:





The company plans to upgrade from a 32-bit Windows OS to a 64-bit OS.

Which of the following will the company be able to fully take advantage of after the upgrade?

128. Which of the following is used to detect and record access to restricted areas?

129. The Chief Executive Officer at a bark recently saw a news report about a high-profile cybercrime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems.

Which of the following would BEST limit the bark's risk? (Select TWO)

130. A technician wants to harden Windows workstations after a recent security audit indicated the company is vulnerable to brute-force attacks.

Which of the following features should the technician implement to mitigate such attacks?

131. The command cac cor.ptia. txt was issued on a Linux terminal.

Which of the following results should be expected?

132. An administrator needs to back up the following components of a single workstation:

• The installation of the operating system

• Applications

• User profiles

• System settings

Which of the following backup methods can the administrator use to ensure the workstation is properly backed up?

133. CORRECT TEXT

A user reports that after a recent software deployment to upgrade applications, the user can no longer use the Testing program.

However, other employees can successfully use the Testing program.



INSTRUCTIONS

Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:

✑ Index number of the Event Viewer issue

✑ First command to resolve the issue

✑ Second command to resolve the issue

BSOD





Commands:





Event Viewer:





System Error:

134. Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day.

Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?

135. A developer is creating a shell script to automate basic tasks in Linux.

Which of the following file types are supported by default?

136. A systems administrator at a small company wants to discretely access user machines and verify patch levels without users noticing.

Which of the following remote access technologies should the administrator use?

137. A technician is trying to perform an in-place upgrade of a Windows OS from a file. When the technician double-clicks the file, the technician receives a prompt to mount a drive.

Which of the following file types did the technician download?

138. A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern.

Which of the following backup methods would BEST address these concerns?

139. A suite of security applications was installed a few days ago on a user's home computer. The user reports that the computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid.

Which of the following should be checked FIRST?

A. Services in Control Panel to check for overutilization

B. Performance Monitor to check for resource utilization

C. System File Checker to check for modified Windows files

D. Event Viewer to identify errors

140. Which of the following protects a mobile device against unwanted access when it is left unattended?

141. A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service.

Which of the following is the BEST course of action for the support center representative to take?

142. Which of the following languages is used for scripting the creation of Active Directory accounts?

143. Which of the following statements describes the purpose of scripting languages?

144. A technician is upgrading the Microsoft Windows 10 OS.

Which of the following are required for the technician to safely upgrade the OS? (Select two).

145. The screen on a user's mobile device is not autorotating even after the feature has been enabled and the device has been restarted.

Which of the following should the technician do next to troubleshoot the issue?

146. An organization implemented a method of wireless security that requires both a user and the user's computer to be in specific managed groups on the server in order to connect to Wi-Fi.

Which of the following wireless security methods BEST describes what this organization implemented?

147. A user opened an infected email. A security administrator responded to the malicious event, successfully mitigated the situation, and returned the machine to service Which of the following needs to be completed before this event is considered closed?

148. A technician needs to ensure that USB devices are not suspended by the operating system .

Which of the following Control Panel utilities should the technician use to configure the setting?

149. A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed.

Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?

150. A user reports a virus is on a PC. The user installs additional real-lime protection antivirus software, and the PC begins performing extremely slow.

Which of the following steps should the technician take to resolve the issue?

151. A technician is in the process of installing a new hard drive on a server but is called away

to another task. The drive has been unpackaged and left on a desk.

Which of the following should the technician perform before leaving?

152. Which of the following is the most practical method to reduce the number of clicks on phishing emails for a public-facing organization?

153. A technician needs to document who had possession of evidence at every step of the process.

Which of the following does this process describe?

154. A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website.

Which of the following steps should the technician complete to diagnose the issue?

155. Which of the following is the MOST important environmental concern inside a data center?

156. A company’s help desk receives numerous calls from employees reporting issues related to a current security breach.

Which of the following steps should the help desk team take to document the breach?

157. A technician needs to replace a PC's motherboard. The technician shuts down the PC.

Which of the following steps should the technician take next?

158. A user's antivirus software reports an infection that it is unable to remove.

Which of the following is the most appropriate way to remediate the issue?

159. A manager reports that staff members often forget the passwords to their mobile devices and applications.

Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

160. The audio on a user's mobile device is inconsistent when the user uses wireless headphones and moves around.

Which of the following should a technician perform to troubleshoot the issue?

161. A user is receiving repeated pop-up advertising messages while browsing the internet. A malware scan Is unable to locate the source of an infection.

Which of the following should the technician check NEXT?

162. A Windows computer is experiencing slow performance when the user tries to open programs and files. The user recently installed a new software program from an external website.

Various websites are being redirected to an unauthorized site, and Task Manager shows the CPU usage is consistently at 100%.

Which of the following should the technician do first?

163. Which of the following features can a technician use to ensure users are following password length

requirements?

164. A user tries to access commonly used web pages but is redirected to unexpected websites. Clearing the web browser cache does not resolve the issue.

Which of the following should a technician investigate NEXT to resolve the issue?

165. A technician is troubleshooting a computer with a suspected short in the power supply.

Which of the following is the FIRST step the technician should take?

166. Which of the following commands lists running processes in Linux?

167. Windows updates need to be performed on a department's servers.

Which of the following methods should be used to connect to the server?

168. A technician needs to implement a system to handle both authentication and authorization Which of the following meets this requirement?

169. A user's permissions are limited to read on a shared network folder using NTFS security settings.

Which of the following describes this type of security control?

170. A user reported that Windows has crashed several times during the day. A technician needs to check error messages to determine whether the issue pertains to the hardware or an application.

Which of the following tools should the technician use?

171. A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console.

Which of the following is the NEXT step the technician should take to resolve the issue?

172. A customer is accessing a public kiosk in a company's lobby.

Which of the following should be enforced to mitigate the risk of customer data being accidentally saved to the kiosk?

173. A technician is modifying the default home page of all the workstations in a company.

Which of the following will help to implement this change?

174. A user lost a company tablet that was used for customer intake at a doctor's office.

Which of the following actions would BEST protect against unauthorized access of the data?

175. An analyst needs GUI access to server software running on a macOS server.

Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?

176. A user takes a work-issued laptop home for the first time. When the user attempts to browse any website on the home internet, the user receives the following error: "This site cannot be reached."

A technician from work confirms that the static IP that was set up on the machine was changed back to DHCP.

Which of the following needs to be corrected?

177. Which of the following should be used to secure a device from known exploits?

178. A technician needs to interconnect two offices to the main branch while complying with good practices and security standards.

Which of the following should the technician implement?

179. An employee lost a smartphone and reported the loss to the help desk. The employee is concerned about the possibility of a breach of private data.

Which of the following is the best way for a technician to protect the data on the phone?

180. A technician is troubleshooting a PC that will not run Windows Defender. Windows Defender has been disabled and no other antivirus is installed on the PC.

Which of the following would have caused this issue?

181. A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore.

Which of the following would BEST accomplish this task?

A. Differential backup

B. Off-site backup

C. Incremental backup

D. Full backup

182. A user’s Windows 10 workstation with an HDD is running really slowly. The user has opened, closed, and saved many large files over the past week.

Which of the following tools should a technician use to remediate the issue?

183. A user's corporate phone was stolen, and the device contains company trade secrets.

Which of the following technologies should be implemented to mitigate this risk? (Select TWO).

184. A technician wants to securely dispose of storage drives.

Which of the following is the best way to eliminate data on SSDs?

185. Which of the following is the weakest wireless security protocol?

186. A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows Which of the following is the best option to troubleshoot the user's computer?

187. A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones.

Which of the following technologies can be implemented to prevent this issue?

188. A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing.

Which of the following methods can the administrator use to troubleshoot the server effectively?

189. A user is attempting to access a shared drive from a company-issued laptop while working from home. The user is unable to access any files and notices a red X next to each shared drive.

Which of the following needs to be configured in order to restore the user's access to the shared drives?

190. A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs.

Which of the following filesystems is supported by both OS types?

191. A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a "low memory" warning message. Upon restarting the desktop, the issue persists.

Which of the following should a technician do next to troubleshoot the issue?

192. Which of the following is also known as something you know, something you have, and something you are?

193. After a user upgraded the Windows operating system to the latest feature release, the user notices that one of the legacy applications that was running correctly before the upgrade does not open some windows and is only partially functional.

Which of the following actions should the user take to troubleshoot the issue?

194. A technician thinks that a computer on the network has been infected with malware. The technician attempts several times to use a malware removal tool, but the issue persists.

Which of the following should the technician do next?

195. Following the latest Windows update PDF files are opening in Microsoft Edge instead of Adobe Reader.

Which of the following utilities should be used to ensure all PDF files open in Adobe Reader?

196. A technician runs a command and gets the following output:

Which of the following commands did the technician use?

197. A technician has verified a computer is infected with malware. The technician isolates the system and updates the anti-malware software.

Which of the following should the technician do next?

198. A customer has a USB-only printer attached to a computer. A technician is configuring an arrangement that allows other computers on the network to use the printer.

In which of the following locations on the customer's desktop should the technician make this configuration?

199. Which of the following ensures data is unrecoverable on a lost or stolen mobile device?

200. A macOS user needs to create another virtual desktop space.

Which of the following applications will allow the user to accomplish this task?

201. A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB.

Which of the following is the MOST likely reason this system is not utilizing all the available RAM?

202. A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched.

Which of the following troubleshooting steps should the user perform FIRST?

203. A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional.

Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware?

204. A technician needs to add an individual as a local administrator on a Windows home PC.

Which of the following utilities would the technician MOST likely use?

205. A technician needs to configure a computer for a user to work from home so the user can still securely access the user’s shared files and corporate email.

Which of the following tools would best accomplish this task*?

206. A technician discovers a user’s PC has a "No OS found" error message.

Which of the following steps should the technician take next?

207. Which of the following operating systems uses the ext4 filesystem type?

208. A branch office suspects a machine contains ransomware.

Which of the following mitigation steps

should a technician take first?

209. A technician is trying to encrypt a single folder on a PC.

Which of the following should the technician use to accomplish this task?

210. During a network outage, a technician discovers a new network switch that was not listed in the support documentation. The switch was installed during a recent change window when a new office was added to the environment.

Which of the following would most likely prevent this type of mismatch after next month's change window?

211. Which of the following macOS features provides the user with a high-level view of all open windows?

212. A technician downloads a validated security tool and notes the vendor hash of a58e87a2. When the download is complete, the technician again validates the hash, but the value returns as 2a876a7d3.

Which of the following is the MOST likely cause of the issue?

213. Which of the following is used to explain issues that may occur during a change implementation?

214. An administrator has received approval for a change request for an upcoming server deployment.

Which of the following steps should be completed NEXT?

A. Perform a risk analysis.

B. Implement the deployment.

C. Verify end user acceptance

D. Document the lessons learned.

215. A PC is taking a long time to boot.

Which of the following operations would be best to do to resolve the issue at a minimal expense? (Select two).

216. A technician is following the ticketing system’s best practices when handling user support requests.

Which of the following should the technician do first when responding to a user support request that contains insufficient information?

217. Each time a user tries to go to the selected web search provider, a different website opens.

Which of the following should the technician check FIRST?

218. A technician is creating a Windows splash screen that details login expectations.

Which of the following should the technician most likely use?

219. A computer technician is investigating a computer that is not booting. The user reports that the computer was working prior to shutting it down last night. The technician notices a removable USB device is inserted, and the user explains the device is a prize the user received in the mail yesterday.

Which of the following types of attacks does this describe?

220. Which of the following macOS file types requires mounting before installation?

221. A payroll workstation has data on it that needs to be readily available and can be recovered quickly if something is accidentally removed.

Which of the following backup methods should be used to provide fast data recovery in this situation?

222. Which of the following device types would a technician consider a security concern?