Study Online ARC-801 Exam Dumps to Pass

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August 6, 2023

ARC-801 dumps questions can help you identify areas where you need to focus your studies. As you answer questions, you will be able to see which topics you are comfortable with and which ones you need to spend more time studying. Salesforce ARC-801 dumps questions provide realistic practice for the certification exam. ARC-801 dumps are designed to simulate the actual exam environment, and they will give you a chance to practice answering questions under time pressure. Study free Salesforce ARC-801 online dumps below.

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1. Northern Trail Outfitters (WO) is transforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.

Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop? Choose 3 answers

Field Service Manager

NTO employee representing a typical customer

Business Analyst

Field Service Agent

Project Manager

2. Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of what kinds of business outcomes the customers want to achieve before presenting them a solution .

Which method of discovery should a Solution Architect suggest to UC?

Third-party research from well-known organizations

Jobs To Be Done Framework

Comprehensive Surveys to End Customers

User Stories Creation with End Customers

3. Universal Containers (UC) is starting to go through an inventory of capabilities in regard to its many data warehouses. UC's data warehouses are currently being provided with data from OMS, ERP, Accounting, and other inventory management systems. Data warehouses are utilized by those systems for storage or analytics purposes.

UC plans to utilize the Systems of Engagement framework to classify its systems based on how they will be utilized within the enterprise architecture. UC would like to understand which systems it should directly integrate with versus utilizing the data warehouses where that data may also be stored.

How should a Solution Architect classify the data warehouses as systems within the enterprise architecture of this scenario?

System of Reference

System of Engagement

System of Intelligence

System of Record

4. At Custom Cabinets LLC, the service appointments often span over multiple days bot are 2 to 4 hours in duration per day. The company would like to optimize the service resource's day and have them see as many customers as possible. Additionally, Custom Cabinets LLC would like a customer service representative to follow up with the customer once the field work has been completed .

Which approach should the Solution Architect take to meet these requirements?

Leverage declarative automata to done Service Appointments for multiple days. Like declarative automation to send a follow-up email to the customer.

Leverage out-of-the-box Salesforce Field Service Work Types and out-of-the-box Multiday Service Appointments. Use declarative automation to create a follow-up Case for customer service.

Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments. Use declarative automation to send a follow-up email to the customer.

Leverage out-of-the-box Salesforce Field Service Work Types and declarative automation to clone Service Appointments for multiple days. Use declarative automation to create a follow-up Case for customer service.

5. Universal Containers (UC) recently completed its migration to Lightning Experience, with sales users automatically moving to Lightning. This initiative was a massive undertaking by UC, as it had a tremendous amount of legacy functionality migrated over to Lightning from Classic. The CIO would like to make sure that UC is able to track adoption of the migrated functionality over from Classic to Lightning and what specifically was migrated.

Which two proposals should a Solution Architect recommend? Choose 2 answers

Provide the CIO the ability to roll back all changes once they feel Lightning is not adequate for their needs.

Track Adoption Rates within the Lightning Usage, and monitor a change in metrics within existing reports and dashboards.

Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis done between Classic and Lightning.

Align with the CIO around the fact that while the functionality has been migrated, the data created between Classic and Lightning will remain exactly the same.

6. AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.

Which three recommendations should a Solution Architect make to reduce customer impact? Choose 3 answers

Migrate all historical payment methods from the homegrown system.

Utilize the standard user adoption reports and dashboards to track invoice data.

Provide training and enablement for end users and admins prior to go live.

Compare invoices as produced in both systems to ensure customer invokes are as expected.

Create a release and change management process to incorporate feedback and fix issues.

7. P&C Hardware is a large manufacturer of computer components and already has an extensive Salesforce technology stack including MuleSoft, Sales Cloud, Service Cloud, and Field Service, as well as Shield capabilities. P&C Hardware is in the process of launching an online store based on Salesforce technology that's supposed to go live in 6 weeks. P&C Hardware needs to analyze performance to identify bottlenecks and optimize the configuration using its agile process with weekly releases. So far, P&C Hardware has covered similar requirements for other technologies using a third-party monitoring and alerting tool it deployed in the cloud.

What are two viable options a Solution Architect should explore in more detail with the client? Choose 2 answers

Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third-party monitoring and alerting solution that's already in place at P&C Hardware.

Leverage Shield Event Monitoring in conjunction with the Salesforce Debug Logs, and establish a regular review process for the Operations and Administration team.

Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time.

Leverage Shield Event Monitoring in combination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution.

8. Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.

The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendors using Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.

What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud? Choose 2 answers

Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?

Does the direct Sales team co-sell with partners or sell to partners in this new channel model?

Do partners need to do complex configurations or create their special pricing?

What do we need to invest in order to build the channel and where does that investment come from?

9. Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.

Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

Implement an embedded web view of B2B Commerce within the Service Console.

Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.

Provide access to B2B Commerce data within the Service Console so they can see the cart.

Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.

10. Universal Containers (UC) currently has Sales Cloud, Revenue Cloud, and Marketing Cloud Account Engagement within its existing Salesforce environment and is utilizing a standard Lead to Cash solution across those clouds. UC is 2 years into its Salesforce implementation, and the CIO is getting concerned with the sheer amount of data affecting its environment's data limits.

IT is doing upkeep on older records that may no longer be relevant. They have decided to start looking at data archival strategies and what to archive correctly. Given that this solution involves Leads from Marketing Cloud Account Engagement, Opportunities from Sales Cloud, and Quotes from Revenue Cloud, they are concerned about archiving related data on active sales pipelines. They also want to keep a historical snapshot of all of their Quotes, Opportunities, and Leads for future pipeline performance purposes and are open to options. Choose 2 answers

Propose Skinny Tables to the CIO before doing anything else.

Understand the organization's regulatory requirements around right to retain or delete data.

Recommend AppExchange solutions that provide capabilities around data archiving to the CI

Segment the data in terms of data needed for daily operations, data that is used occasionally at demand, and data that is used purely for historical purposes.

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11. Universal Containers (UC) has its product and primary pricing in an ERP. For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce's multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce.

The sales process is structured so that the customers add products to the cart through the Storefront and request a quote from UC's sales representatives. The representatives can work on the quote in CPQ and push back the updated pricing to the Storefront. The overall pipeline is tied back to opportunities and opportunity products for forecasting.

Where does UC house the system of record for its sales process?

Salesforce B2B Commerce

Salesforce CPQ

Salesforce Sales Cloud

Third-party data warehouse

12. Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.

What are two recommendations a Solution Architect should make to ensure UC's releases to production work within its release schedule and there are no delays in future releases? Choose 2 answers

Fix the scope of the sprint during release planning regardless of how long it takes.

Create a regular sprint cadence across the different teams to demonstrate new functionality.

Use the last sprint of the release to stabilize it and eliminate identified issues.

Utilize the last sprint to include functionality that was missed from previous sprints.

13. Universal Containers (UC) is implementing a Salesforce B2B multi-cloud project with large volumes of data and daily transactions from multiple third-party systems via multiple integrations. UC is looking at transactions of more than 1 million records a week and, in higher seasons, 10 million records a week. UC has made the decision to get a full copy sandbox to use to test all of its third-party integrations across its multiple clouds. UC has also invested in MuleSoft and the Anypoint Platform as the single enterprise service bus for all of the third-party data going into Salesforce.

Which type of performance testing should a Solution Architect recommend for testing data at scale on this project?

Perform API load test against the full copy sandbox before go live.

Perform unit testing against the full copy sandbox codebase before go live in production.

Perform page load testing against production after go live.

Perform API load test against the partial copy sandbox before go live.

14. Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.

What are two key considerations a Solution Architect should keep in mind when recommending

packaging? Choose 2 answers

Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.

Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.

It is impossible to track source control with package development; either the org owns the source or a source control does, but never both.

Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.

15. The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers. Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need for partners to be able to self-service their pipeline and quoting through a portal.

NTO's internal team decided to use Revenue Cloud and Experience Cloud as its solution.

What should a Solution Architect recommend as NTO begins its implementation?

Advise the client to start with Experience Cloud.

Select an AppExchange product focused on contract lifecycle management.

Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud.

Advise the client that Revenue Cloud is the starting point.

16. Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team has made the request to understand what the customer experience will look like out of this workshop.

What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

Facilitate a workshop with the executive leadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.

Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.

Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.

Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.

17. After a Solution Architect presents the Salesforce User Attribute Chart, the project owner has some concerns and questions regarding the Role Hierarchy choices for the executive assistant who reports to all of the VPs. There are also questions about the ideal license given to the CEO who provides executive oversight and reviews the Executive Dashboard at the end of each accounting period. There are some restrictions on budget spend for overall licenses, and the user base is forecasted to continue to grow.

Which two explanations should the Solution Architect use to address the concerns and gain final

acceptance? Choose 2 answers

The CEO should have a Platform Plus license given that the role is a consumer of information and should be at the top of the Role Hierarchy.

The CEO should have a Sales Cloud license given that the role is a processor of information and should be at the top of the Role Hierarchy.

The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put in place for the executive assistant given the need to have access to the data of all of the VPs being supported.

Given that the executive assistant will need access to the data for all of the VPs being supported, the assistant should be placed higher up in the Role Hierarchy than the VPs.

18. Universal Containers (UC) recently went live with a multi-cloud implement at ton consisting of Experience Cloud, Service Cloud, and Marketing Cloud Account Engagement. The UC Marketing team wants to generate Marketing Cloud Account Engagement emails using the same dynamic content that users access in Experience Cloud. They want to trigger Marketing Cloud Account Engagement emails based on certain user actions while keeping the content dynamic and configurable via a user- friendly mechanism.

Which approach should a Solution Architect recommend m this case?

Consider finding AppExchange packages that support this functionality on Experience Cloud and Marketing Cloud Account Engagement.

Use Salesforce CMS on Experience Cloud and the new Marketing Cloud Account Engagement Lightning Email Experience.

Change the data model to support sending Marketing Cloud Account Engagement email via the Experience cloud site.

Build a custom application using Lightning Web Components to make the email content dynamic and configurable.

19. Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.

Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

Use the existing survey tool by integrating the responses to the Service Appointment and Service Resource record.

Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.

Select an AppExchange app that sends a survey to each customer after a work order is completed.

Use the existing survey tool by integrating the responses to Case number and User record.

20. A Solution Architect is presenting a design for the Phase 1 rollout of a B2B multi-cloud solution that includes CPQ and B2B Commerce using the CPQ B2B Commerce Connector. During the presentation, business stakeholders push bade on some of the key design aspects. The business is keen to have the product images and SCO data pushed back to CPQ from 828 Commerce, which is not incorporated in the current design. Further, the business wants the Solution Architect to find a way to map discounts and promotions in 828 Commerce to CPQ pricing and add that to the Phase 1 deliverables.

Which two responses should a Solution Architect present to the stakeholder s? Choose 2 answers

There are significant differences in the discounting models and options between B2B Commerce and CPQ, and for that reason, it is better to handle them separately. without syncing to CP

Product Images and SCO data are B2B Commerce specific metadata. It is recommended to keep them only in 828 Commerce, and not push to CP

Map the product images from B2B Commerce to CPQ, by passing the URL of the image File from CC Product to Product2 object. SEO data sync will require additional customization and it is recommended for Phase 2.

Map the discounts and promotions to Additional Discounts field on the quote Int. However, we would need to ensure that the price rules do not run for quotes originated from B2B Commerce unless there is a specific business need.

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21. Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make sure they are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because of duplicative efforts.

What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization? Choose 2 answers

Can the direct Sales team use the standard functionality?

How critical are the business processes?

Are the processes the same for the direct Sales team and indirect Sales team?

Is the data shared between the direct Sales team and indirect Sales team?

22. Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes. UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity. Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future.

Which design approach should a Solution Architect recommend to mitigate concerns about custom processes on any single object?

Use an event-driven design to separate automations that could run asynchronously from the save cycle with a third-party tool like Heroku.

Migrate automations from Process Builder to a single flow that is triggered by record updates, using only the "After Save" context so that all operations can be organized in a single flow.

Leave the orchestration of the automation to Process Builder, but invoke auto launched flows from Process Builder so that the actual operations run in flows.

Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts.

23. Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloud for customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required.

The application is expected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers.

Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

In the ERP Order Object

Salesforce Custom Object

Salesforce Order Object

B2B Commerce Order Object

24. A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, Service Cloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third-party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.

There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.

Which three critical steps should the Solution Architect take first? Choose 3 answers

Ensure all data objects across the different clouds have a unique external identifier

Review the established and planned dataflows to understand where the systems of record sit and where data is transported to already.

Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.

Identify key drivers and high-level data scope behind the need for a consolidated reporting.

Draft a solution to show how consolidated reporting can be done using CRM Analytics.

25. A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants

to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.

How should a Solution Architect respond to the management team considering their request for these new capabilities'?

Agree with the management team to postpone the go-live and increase the scope to include the desired features.

Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.

Explain the long-term vision and roadmap, and then propose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.

Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.

26. Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budget during the build while still hitting the objectives that were defined m the design phase.

Which recommendation should the Solution Architect make to alleviate the executive team's concerns during the build?

Help the executive team develop a governance framework; and team to focus on those concerns throughout the build and track the budget.

Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.

Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.

Assure the executive team that the current project is at a fixed scope and there will not be any overrun on budget.

27. During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out to support UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.

Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency? Choose 3 answers

Give users a way to raise support tickets for new features they do not understand.

Give users the ability to opt-out of any new feature they dislike.

Fully document all customizations added to the system.

Communicate and train users on new features.

Ensure development, training, and production environments are in place.

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