SIAMP Dumps Questions Increase Your Chance of Success

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July 22, 2024

Passing the SIAMP certification exam can be challenging, which is why practicing with SIAMP questions can greatly increase your chances of success. EXIN SIAMP dumps questions help you become familiar with the exam format. The SIAMP questions are designed to mimic the actual exam, which means that you'll get a feel for the types of questions you'll encounter, the difficulty level, and the time limit. All the SIAMP exam dumps questions are the latest version for you to study. Test free SIAMP exam questions below.

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1. What best describes ZYX's strategic drivers for transitioning to a SIAM model?

To enable the design implementation operation and improvement of integrated end-to-end services • To ensure that these services are aligned with the ZYX corporate objectives, and allow problematic legacy systems to be retired

To reduce the overhead and cost of managing an increasing number of service providers across the different ZYX companies - To reduce the incidence of contract overlap, where more than one provider is being paid to deliver the same service within ZYX

To reduce the risk of the service providers operating in silos, focused on their own targets rather than the wider end-to-end service - To promote collaboration between providers in seeking ways to reduce IT operating costs and enable Agile development of new services

To reduce the costs of operating I

while at the same time ensuring that agreed service levels are met - To enable IT capabilities that support agility and rapid expansion of the ZYX business into new geographical areas

2. - ZYX has selected OUTSCO to be the service integrator, provide hosting for the mainframes and servers, and the wide area network for ZYX - ZYXS will provide the service desk for the SIAM ecosystem.

- All other service providers with rolling contracts will continue to provide their services

- The CIO has asked for the development of a tooling strategy for the SIAM ecosystem.

- The CEO wants to achieve an optimum balance between cost and data integrity.

What tooling strategy should ZYX use?

All service providers use the OUTSCO toolset or integrate their own toolset with OUTSCO's toolset

All service providers use the OUTSCO toolset within six months after transitioning to SIAM

All service providers use the ZYXS toolset or integrate their own toolset with the ZYXS toolset.

All service providers use their own toolsets and integration will be achieved through re-keying

3. One year ago. OUTSCO was appointed as the service integrator for ZYX. ZYXH provides the retained capabilities.

After a year of operating the SIAM model, OUTSCO has noticed that the 99 5% availability service level target for NEWBNK has been consistently overachieved by 0.4% every month.

In order to provide better value to ZYX and to challenge the service providers in their delivery, ZYXH would like to increase the availability target to 99 9% as soon as possible.

What is the best way of doing this?

Ascertain the cost of the change from ZYXS, ZYXD and NETSCO and base the decision to proceed on a cost-benefit analysis

Hold a meeting with ZYXS to discuss the feasibility of the increase and base the decision to change the target on their views

Send an e-mail from OUTSCO to all service providers that the NEWBNK availability target is going to increase with immediate effect

Tell ZYX

ZYXD and NETSCO that the target is increasing and give them 3 months to make the necessary changes

4. ZYX has now appointed SIAMRUS as the service integrator and has started to plan and build the new SIAM ecosystem Initially the new SIAM model will be supported by the existing service providers. In a recent program progress meeting, it was highlighted that the planned Organizational Change Management (OCM) initiative has a high cost

What approach should be taken to ensure that the OCM initiative for the service providers will cost effectively support the transition to SIAM?

A major predicted cost relates to BANKSC

Since the introduction of NEWBNK is imminent, the scope of OCM should be reduced by leaving out BANKSC

This would enable additional funds to be available for the adoption of the ADKAR change model Using this disciplined approach for the transition of all the remaining service providers would ensure a successful and cost-effective transition to the new SIAM model

Exclude OUTSCO as they already have an established approach to service provision and have communication links in place with the other service providers This significantly reduces the scale of the OCM initiative, and therefore helps to control costs Concentrate on ensuring that the other service providers are aware of the changes, and assess their desire for success using liaison with their appointed OCM representatives.

Reduce the scope of the OCM initiative so that the commodity service providers are only made aware of the changes and how they will be affected by them Arrange for all the other service providers to nominate a dedicated OCM representative to ensure effective communication with all the remaining parties involved Undertake specific training in the cross-provider ways of working using Computer Based Training.

The scope of OCM should include all service providers and be based on a recognized change model such as ADKAR The intentions of large established providers including OUTSCO and NETSCO should be fully understood, as there might be potential conflicts of interest which need to be addressed. The OCM activities should be tailored to the characteristics of the service providers. This will assist in controlling costs

5. ZYX has appointed a service integrator in addition to measunng specific service provider service levels, the ZYX Board of Directors also wants information on end-to-end process KPIs based on business outcomes

The KPIs that the ZYX Board would like are

- End-to-end availability of services supporting sales activity

- End-to-end resolution time for support requests received from users

- Timeliness of invoice production, distribution and payment

How should the service integrator implement these KPIs?

Bring the providers together to map the services, and define and agree on the supporting measurements

Engage a team of consultants from SIAMRUS to map the processes and define the calculations required

Review the existing KPIs used by all providers to see which ones can be used as the new KPIs

Request ZYX to produce data definitions and distnbute these to the service providers

6. ZYX have decided to use the external service integrator structure The ZYX CEO wants to minimize risks to service availability. In order to avoid reliance on single service providers the CEO wants to use four different providers for hosting There will be one service provider for hosting for each of the following countries

- the UK

- Germany

- the Netherlands

- Australia

To provide resilience every application used by ZYX will be hosted by three different hosting service providers

The CEO wants to ensure a rapid introduction of new services and service providers She also wants to ensure that the costs for the service integrator are as low as possible The ZYXH legal team does not want to make the drafting of the contracts more difficult than necessary

It is clear that there is a single structure needed for the service integrator contract

Which contract structure is the most appropriate for ZYX?

Adopt that same structure for the hosting provider contracts

Adopt a single structure for the hosting provider contracts

Adopt custom structures for each hosting provider contract

Ask the hosting providers to provide their own structure.

7. The planning for NEWGEN has started

- ZYXS will be the service integrator

- OUTSCO will provide application support services

- NETSCO will provide network services.

- PAYSCO is asked to continue to provide payroll services

Users are happy with the services of PAYSCO The contract with PAYSCO has 2 years left to run This is 18 months after the expected completion date ot the implementation of the SIAM model Initial discussions by ZYXS with PAYSCO have indicated that PAYSCO does not want to make any contract

changes to support the SIAM model.

Given this constraint what is most likely to be the best method to plan for onboarding PAYSCO?

Ask to terminate the existing PAYSCO contract earlier than agreed on for an additional fee Engage in the market to source a replacement payroll service provider

Implement an interim operating model for the management of PAYSCO Manage the ongoing relationship with PAYSCO to align operations to the SIAM model

Renew PAYSCO's current contract to NETSCO OUTSCO will manage PAYSCO as a subcontractor under a new SIAM based contract between ZYX and OUTSCO

Wait until the current contract expires to onboard PAYSCO Until then, PAYSCO will operate outside of the SIAM model to avoid the need for contract changes

8. Previously, there was no common set of performance targets and metrics used across all ZYX companies ZYXH Contract Governance is concerned about this. They would like to see metrics that

drive improvement once the transition has been made to a SIAM model.

ZYXS provide a range of services to some ZYX companies The ZYX IT steering group meets every 4 months chaired by the ZYXS IT Director It is attended by representatives from each ZYX company SIAMRUS provided a report for ZYXUK. This included a set of metrics that SIAMRUS have used before with other organizations. ZYXS has been selected to be the internal service integrator in the new SIAM model The ZYXS IT director has provided a set of metrics from an organization that she previously worked for

What is the best way for ZYX to ensure effective metrics are in place to improve services?

At the next IT steering group meeting, agree on a common set of metrics that all service providers must use.

Proceed with the set of metrics that SIAMRUS has previously used with other service providers

Run a pilot with metrics from the ZYXS IT director, involving ZYXS and all service providers

Take the set of metrics currently used by ZYXS and apply them across all service providers

9. Project NEWGEN is in the Implementation stage. OUTSCO and ZYXD are service providers. ZYXD is still managed by ZYXS.

Services provided by OUTSCO and ZYXD are not performing as expected due to poor conformance with expected processes and behaviors.

What are the most important activities to resolve performance issues?

- Assess the communication provided by the SIAM staff and the status of the training roll out of OUTSCO and ZYXD - Monitor the alignment of providers’ incentives . Assign corrective actions to OUTSCO and ZYXD and measure the trend of performance improvements.

Apply service level credits if performance does not improve . Deliver a SIAM management oversight capability to control the delivery of the OUTSCO and ZYXD

Implement direct subcontractor reporting to minimize impact on other suppliers - Implement quick fixes to resolve transitional issues and move on to important things

Ensure OUTSCO and ZYXD executives have committed to alion to this approach

10. The CEO of ZYX is proposing a big bang approach for the SIAM implementation.

For what reason does the CEO propose this?

ZYX has a number of smaller contracts ending within the next few months

ZYX needs to quickly achieve organizational changes in different business units

ZYX would have a clean break from legacy issues including undesirable working practices

ZYX is unwilling to accept the increased risk of a phased implementation

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11. The ZYX Board of Directors decided that the proposal from SIAMRUS for ZYXUK was not suitable to be used for the whole of the group, and asked the ZYXS IT Director to lead the creation of a new SIAM strategy. This new SIAM strategy has now been approved by the NEWGEN Executive Steering Board.

What is the best approach to ensure that the ZYXUK Management Board supports the implementation of this SIAM Strategy?

Delay the implementation of the strategy until the ZYXUK Management Board has formally approved it

Ensure that each ZYXUK Management Board member is teamed with a member of the strategy team they know

Ensure that the ZYXUK stakeholders understand how their perspective has been considered within the strategy

Provide financial incentives to buy into the strategy for ZYXUK stakeholders who are not yet convinced

12. ZYX has used a phased approach for implementing the SIAM model

- ZYXS is the service integrator and provides the service desk for the SIAM ecosystem

- NETSCO had all network services transitioned to them

- OUTSCO has been selected to provide hosting services

The next phase is to transition all services currently hosted by ZYXS and ZYXD to OUTSCO Due to time pressures, it has not been possible to test how the services will perform after transition.

The ZYX CEO is concerned about the risks to the services and the ability of ZYX to be able to carry out its business activities She wishes that an early life support (ELS) function is implemented

What approach should be taken to resolve incidents and problems caused by the transition of services?

Complete the transition over a weekend when the number of people using the services will be low

Ensure that the ZYXS service desk is fully briefed and ready to handle any increase in call and incident volumes

Establish a data room containing all information about the services so that facts and data can be quickly checked

Set up a short-term function with staff from BANKSCO, ZYX

ZYXD: ZYX

NET$CO and OUTSCO

13. The outline SIAM model has been determined.

- ZYXS will be the service integrator

- The development teams from ZYXS and ZYXUK will merge to provide application development and support services

- OUTSCO will provide a centralized service desk the wide area network and local area networks

- ZYXD will provide hosting services

- MAILSCO will provide e-mail services

- MOBSCO will provide desktop support for all users

The strategy is to transfer the current services to these named service providers as the legacy contracts expire The CIO wants to ensure that the tooling strategy supports the corporate strategy

What would be the most appropriate tooling strategy*?

The service providers and ZYXS interface their tool with OUTSCO

The service providp-s .isp the Q

C; tool exr iisivpIv

The service providers use the ZYXS tool exclusively

The service providers use the ZYXS tool or use an interface with it

14. What is unlikely to be included in the outline business case for NEWGEN?

Boundanes of responsibilities

Measurements of benefits

Procedures from internal providers

Proposed future services

15. The outline SIAM model has been determined.

- SIAMRUS will be the service integrator.

- The development teams from ZYXS and ZYXUK will merge to provide global application development and support services

- ZYXS will also provide a centralized service desk, desktop support, and field engineer support.

- OUTSCO will provide hosting e-mail services, the wide area network, and local area networks under new contracts

- All services currently hosted by ZYXS or ZYXD will transfer to OUTSCO

The strategy is to transfer the current services to these named service providers as the legacy contracts expire

The merger with the Tokyo-based competitor has started and is expected to complete in 3 months' time. As part of the merger the services currently provided by the Tokyo-based internal functions will transfer to ZYXS and ZYXUK. The planning for this has only just started, there is insufficient time to create and test a detailed plan

What is the most appropriate implementation approach for the ZYX SIAM model?

Big bang with all service providers onboarded at once

Phased approach by ZYX organization and location

Phased approach by service or group of services

Phased approach by incumbent service provider

16. The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool.

NETSCO is providing all LAN and WAN services across the group Although NETSCO is consistently achieving all of its service levels and attends all necessary meetings. NETSCO is not contributing to the overall relationship with the other service providers.

The service integrator wishes to address this problem with NETSCO

What action should the service integrator take?

Do nothing immediately as it is still early in the contract but monitor the contributions from NETSC

Hold a meeting with NETSCO to discuss why they are not engaging in the cultural elements of the contract

Reinforce the need for positive cultural engagement from all service providers at the next service provider forum.

There is nothing that the service integrator can do as NETSCO is meeting all of the contracted service levels.

17. ZYXS has been selected as the service integrator. The ZYXS Service Management and Service Desk Lead is the process owner of the change management process. Service providers are allowed to develop their own procedures. The IT Director has asked for a metric for the change management process that aligns with the SIAM principles of measurement

Which is the best metric?

Amount of changes not submitted to the CAT on-time

Consistent achievement of high-quality service provider changes

Number of normal changes not recorded by the service provider

Percentage of approved changes achieving the stated outcomes

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