21260T Dumps Questions – Effective Way to Get Certified

If you're in the field of Avaya, you know how important it is to stay up-to-date with the latest knowledge and skills to protect your organization's networks and data. One way to do that is by obtaining ASAC, specifically the 21260T exam. While preparing for the 21260T exam, you might consider using 21260T dumps to help you familiarize yourself with the exam format and content. These 21260T exam dumps questions can be an effective way to gauge your knowledge and identify areas where you may need additional study. Study online free 21260T exam dumps below.

Page 1 of 2

1. Which best practices should be followed when making configuration changes in CMS? (Select two)

Testing changes in a non-production environment

Scheduling updates during low call volume periods

Rolling back changes without prior approval

Making large-scale changes all at once

 Loading...

2. What are key considerations when administering agents in a call center environment? (Select two)

Assigning agents to skill groups based on their experience

Monitoring the number of calls handled by each agent

Limiting agent access to only one call queue

Configuring agent work schedules within CMS

 Loading...

3. Which feature of the CMS Supervisor Interface allows real-time monitoring of call center activity?

Historical reports

Call Recording

Real-Time Reports

Alarm Management

 Loading...

4. What are the advantages of using Call Profiles in CMS? (Select two)

It enables tailored reporting for specific splits or skills.

It automatically records calls for quality management.

It ensures the system logs agent login times.

It helps visualize performance trends across departments.

 Loading...

5. What is the primary purpose of a Vector Directory Number (VDN) in Avaya Call Management System?

To store agent performance data

To route incoming calls to specific vectors

To manage call recordings

To monitor real-time system health

 Loading...

6. When customizing the CMS dictionary, what should you ensure is consistent across all reports?

Report time zones

Definition of terms and metrics

Agents' performance history

Report formatting styles

 Loading...

7. What is the primary function of exceptions in Avaya CMS?

To flag irregular call data for further investigation

To optimize network bandwidth during peak times

To automatically assign agents to skill groups

To store customer feedback for analysis

 Loading...

8. When creating a CMS script, which language is most commonly used for scripting purposes?

HTML

SQL

Perl

Python

 Loading...

9. What are some best practices for managing split/skill call profiles? (Select two)

Regularly update agent skills to reflect their current expertise

Use identical call profiles across all call centers

Monitor the effectiveness of call routing based on the profiles

Restrict changes to profiles to only senior management

 Loading...

10. What is a key advantage of using VDNs in call centers?

It improves call transfer speed.

It allows administrators to control the flow of calls dynamically.

It stores all call logs for historical reporting.

It connects agents directly to customers without routing.

 Loading...

Page 2 of 2

11. 1.What best practices should be followed when configuring Call Work Codes? (Select two)

Define clear categories for different types of calls

Allow agents to customize CWCs at their discretion

Regularly update CWCs based on evolving business needs

Limit CWCs to a single code for all call types

 Loading...

12. How are user permissions managed in Avaya CMS?

By assigning roles based on job titles

By configuring permission sets and assigning them to individual users or groups

By integrating third-party authentication tools

By controlling user access through system logs

 Loading...

13. Which tasks can VDNs accomplish in Avaya CMS? (Select two)

Determine how calls are queued

Store voicemail for agent retrieval

Route calls to specific agents or departments

Generate custom reports for agents

 Loading...

14. How can agent performance be managed in Avaya CMS? (Select two)

Through real-time monitoring of call handling

By reviewing historical call data for each agent

By limiting the number of incoming calls to reduce stress

By setting agent-specific performance goals

 Loading...

15. What is the primary function of trunk groups in Avaya Call Management System?

To store call recordings

To manage the transmission of voice and data over communication lines

To monitor agent work schedules

To generate real-time performance reports

 Loading...

16. Which of the following is crucial when administering multiple ACDs in a large call center?

Assigning identical skillsets across all ACDs

Ensuring unique configuration for each ACD to meet departmental needs

Limiting the number of agents per ACD to reduce load

Using a single report for all ACDs to simplify monitoring

 Loading...

17. What is the primary role of the CMS Dictionary in Avaya Call Management System?

To store contact center agent records

To define data fields and terms used in CMS reports

To configure security settings for CMS users

To manage agent login credentials

 Loading...

18. What actions can be triggered by exceptions in Avaya CMS? (Select two)

Notification to system administrators

Automatic rerouting of calls

Escalation of calls to a manager

System shutdown to prevent data loss

 Loading...

 Loading...