Salesforce Agentforce Specialist Dumps Questions Increase Your Chance of Success

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April 16, 2025

Passing the Salesforce Agentforce Specialist certification exam can be challenging, which is why practicing with Salesforce Agentforce Specialist questions can greatly increase your chances of success. Salesforce Salesforce Agentforce Specialist dumps questions help you become familiar with the exam format. The Salesforce Agentforce Specialist questions are designed to mimic the actual exam, which means that you'll get a feel for the types of questions you'll encounter, the difficulty level, and the time limit. All the Salesforce Agentforce Specialist exam dumps questions are the latest version for you to study. Test free Salesforce Agentforce Specialist exam questions below.

Page 1 of 5

1. Universal Containers wants to use an external large language model (LLM) in Prompt Builder.

What should an AI Specialist recommend?

Use Apex to connect to an external LLM and ground the prompt.

Use BYO-LLM functionality in Einstein Studio.

Use Flow and External Services to bring data from an external LL

2. Universal Containers needs its sales reps to be able to only execute prompt templates.

What should an AI Specialist recommend to achieve this requirement?

Prompt Template user permission set

Prompt Template Manager permission set

Prompt Execute Template permission set

3. Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the "Save As" function. However, UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters.

What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?

Use Model Playground to create a model configuration with the specified parameters.

Manually add the hyperparameters to the new template.

Revert to using the standard template without modifications.

4. Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The team needs to configure the system to include all supported objects for grounding.

Which objects should UC select to configure Service AI Grounding?

Case, Knowledge, and Case Notes

Case and Knowledge

Case, Case Emails, and Knowledge

5. An AI Specialist needs to enable the use of Sales Email prompt templates for the sales team. The AI Specialist has already created the templates in Prompt Builder.

According to best practices, which steps should the AI Specialist take to ensure the sales team can use these templates?

Assign the Prompt Template User permission set and enable Sales Emails in Setup.

Assign the Prompt Template Manager permission set and enable Sales Emails in setup.

Assign the Data Cloud Admin permission set and enable Sales Emails in Setup.

6. Universal Containers' sales team engages in numerous video sales calls with prospects across the nation. Sales management wants an easy way to understand key information such as deal terms or customer sentiments.

Which Einstein Generative AI feature should an AI Specialist recommend for this request?

Einstein Call Summaries

Einstein Conversation Insights

Einstein Video KPI

7. Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Einstein Copilot to improve its processes.

What is a key reason for implementing Einstein Copilot?

Improving data entry and data cleansing

Allowing AI to perform tasks without user interaction

Streamlining workflows and automating repetitive tasks

8. Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data.

Which audit data is available using the Einstein Trust Layer?

Response accuracy and offensiveness score

Hallucination score and bias score

Masked data and toxicity score

9. An AI Specialist at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts.

Which approach should the AI Specialist recommend to achieve this use case?

Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.

Fine-Tune the standard foundational model due to the complexity of the data.

Deploy UC's own custom foundational model on this data first.

10. Universal Containers wants to be able to detect with a high level confidence if content generated by a large language model (LLM) contains toxic language.

Which action should an Al Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?

Access the Toxicity Detection log in Setup and export all entries where isToxicityDetected is true.

Create a flow that sends an email to a specified address each time the toxicity score from the response exceeds a predefined threshold.

Create a Trust Layer audit report within Data Cloud that uses a toxicity detector type filter to display toxic responses and their respective scores.

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11. An AI Specialist is creating a custom action in Einstein Copilot.

Which option is available for the AI Specialist to choose for the custom copilot action?

Apex trigger

SOQL

Flows

12. What is a Salesforce AI Specialist able to configure in Data Masking within the Einstein Trust Layer?

A. The profiles exempt from masking

B. The encryption keys for masking

C. The privacy data entities to be masked

13. Where should the AI Specialist go to add/update actions assigned to a copilot?

Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tab

Copilot Actions page or Global Actions

Copilot Detail page, Global Actions, or the record page for the copilot action

14. Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature.

What does Einstein consider when generating a summary?

Generation is grounded with conversation context, Knowledge articles, and cases.

Generation is grounded with existing conversation context only.

Generation is grounded with conversation context and Knowledge articles.

15. What is the role of the large language model (LLM) in executing an Einstein Copilot Action?

Find similar requests and provide actions that need to be executed

Identify the best matching actions and correct order of execution

Determine a user's access and sort actions by priority to be executed

16. Universal Containers (UC) is building a Flex prompt template. UC needs to use data returned by the flow in the prompt template.

Which flow element should UC use?

Add Flex Instructions

Add Prompt Instructions

Add Flow Instructions

17. An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data.

Opportunity Products Events near the customer Tone and voice examples How should the AI Specialist obtain related items?

Call prompt initiated flow to fetch and ground the required data.

Create a flex template that takes the records in question as inputs.

Utilize a standard email template and manually insert the required data fields.

18. An AI Specialist has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting.

What should the AI Specialist do to identify the root cause of the problem?

In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs.

Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.

In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information.

19. Universal Containers (UC) wants to assess Salesforce's generative features but has concerns over its company data being exposed to third- party large language models (LLMs). Specifically, UC wants the following capabilities to be part of Einstein's generative AI service.

No data is used for LLM training or product improvements by third- party LLMs.

No data is retained outside of UC's Salesforce org.

The data sent cannot be accessed by the LLM provider.

Which property of the Einstein Trust Layer should the AI Specialist highlight to UC that addresses these requirements?

Prompt Defense

Zero-Data Retention Policy

Data Masking

20. Universal Containers is using Einstein Copilot for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the copilot to match opportunities.

What is one criteria that Einstein Copilot for Sales uses to match similar opportunities?

Matched opportunities are limited to the same account.

Matched opportunities were created in the last 12 months.

Matched opportunities have a status of Closed Won from last 12 months.

Page 3 of 5

21. Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.

Which steps should an AI Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

Save as New Template and edit as needed.

Clone the existing template and modify as needed.

Save as New Version and edit as needed.

22. Universal Containers is very concerned about security compliance and wants to understand:

Which prompt text is sent to the large language model (LLM)

* How it is masked

* The masked response

What should the AI Specialist recommend?

Ingest the Einstein Shield Event logs into CRM Analytics.

Review the debug logs of the running user.

Enable audit trail in the Einstein Trust Layer.

23. Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time consuming for both UC's sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency.

Which Salesforce feature should a Salesforce AI Specialist recommend to address these concerns?

Einstein Recommendation Builder

Einstein Copilot Action: Query Records

Einstein Prompt Builder and Prompt Templates

24. Universal Containers wants to utilize Einstein for Sales to help sales reps reach their sales quotas by providing Al-generated plans containing guidance and steps for closing deals.

Which feature should the AI Specialist recommend to the sales team?

Find Similar Deals

Create Account Plan

Create Close Plan

25. Universal Containers is interested in using Call Explorer to quickly gain insights from meetings

recorded by its sales team.

What should the AI Specialist be aware of before enabling this feature?

A. Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.

B. Custom Call Explorer actions need to be built before it can be configured.

C. Call Explorer requires the Einstein Conversation Insights permission set to be enabled.

26. Universal Containers wants to incorporate CRM data as well-formatted JSON in a prompt to a large language model (LLM).

What is an important consideration for this requirement?

"CRM data to JSON" checkbox must be selected when creating a prompt template.

Apex code can be used to return a JSON formatted merge field.

JSON format should be enabled in Prompt Builder Settings.

27. What is best practice when refining Einstein Copilot custom action instructions?

Provide examples of user messages that are expected to trigger the action.

Use consistent introductory phrases and verbs across multiple action instructions.

Specify the persona who will request the action.

28. Universal Containers aims to streamline the sales team's daily tasks by using AI.

When considering these new workflows, which improvement requires the use of Prompt Builder?

Populate an Al-generated time-to close estimation to opportunities

Populate an AI generated summary field for sales contracts.

Populate an Al generated lead score for new leads.

29. A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries.

Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy.

Which feature in Einstein for Service should the support team use?

Einstein Service Replies

Einstein Reply Recommendations

Einstein Knowledge Recommendations

30. A Salesforce AI Specialist is reviewing the feedback from a customer about the ineffectiveness of the prompt template.

What should the AI Specialist do to ensure the prompt template's effectiveness?

Monitor and refine the template based on user feedback.

Use the Prompt Builder Scorecard to help monitor.

Periodically change the templates grounding object.

Page 4 of 5

31. In addition to Recipient and Sender, which object should an AI Specialist utilize for inserting merge fields into a Sales email template prompt?

Recipient Opportunities

Recipient Account

User Organization

32. The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page.

Which AI capability should the team use?

Einstein Copilot

Prompt Builder

Model Builder

33. An account manager is preparing for an upcoming customer call and wishes to get a snapshot of key data points from accounts, contacts, leads, and opportunities in Salesforce.

Which feature provides this?

Sales Summaries

Sales Insight Summary

Work Summaries

34. 1.Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers. Leadership also wants to keep a human in the loop to be considered in their AI strategy.

Which prompt template type should the AI Specialist recommend?

Sales Email

Field Generation

Record Summary

35. Universal Containers implements Custom Copilot Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Copilot Action to ensure proper configuration and functionality.

What should the development team review in the Custom Copilot Action configuration to identify one of the core components of a Custom Copilot Action?

Instructions

Output Types

Action Triggers

36. Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation.

Which features should the AI Specialist recommend?

Service Replies and Case Summaries

Service Replies and Work Summaries

Reply Recommendations and Sales Summaries

37. What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?

Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.

Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.

Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.

38. A data science team has trained an XGBoost classification model for product recommendations on Databricks. The AI Specialist is tasked with bringing inferences for product recommendations from this model into Data Cloud as a stand-alone data model object (DMO).

How should the AI Specialist set this up?

Create the serving endpoint in Databricks, then configure the model using Model Builder.

Create the serving endpoint in Einstein Studio, then configure the model using Model Builder.

Create the serving endpoint in Databricks, then configure the model using a Python SDK connector.

39. Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?

Secure Data Retrieval and Grounding

Data Masking

Prompt Defense

40. What should an AI Specialist consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

The Activities related list on the Account object is not supported because it is a polymorphic field.

If person accounts have been enabled, merge fields will not be available for the Account object.

Prompt generation will yield no response when there is no related list associated with an Account in runtime.

Page 5 of 5

41. Universal Containers plans to enhance its sales team's productivity using Al.

Which specific requirement necessitates the use of Prompt Builder?

Predicting the likelihood of customers churning or discontinuing their relationship with the company

Creating a draft newsletter for an upcoming tradeshow

Creating an estimated Customer Lifetime Value (CLV) with historical purchase data

42. Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.

Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

Einstein Copilot Action: Find Similar Opportunities

Einstein Copilot Action: Draft or Revise Sales Email

Einstein Copilot Action: Summarize Record

43. Universal Containers wants to incorporate the current order fulfillment status into a prompt for a large language model (LLM). The order status is stored in the external enterprise resource planning (ERP) system.

Which data grounding technique should the AI Specialist recommend?

Eternal Object Record Merge Fields

External Services Merge Fields

Apex Merge Fields

44. Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, "Show me other opportunities like this one."

How should UC achieve this in Einstein Copilot?

Use the standard Copilot action.

Create a custom Copilot action calling a flow.

Create a custom Copilot action calling an Apex class.

45. The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history.

Why should the team use Einstein Copilot as the solution?

To generate relevant content when engaging with each customer

To analyze past campaign performance

To send automated emails to all customers

46. Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Einstein Copilot.

How should the AI Specialist monitor Copilot's usability and the assignment of actions?

Run a report on the Platform Debug Logs.

Query the Copilot log data using the metadata AP

Run Einstein Copilot Analytics.

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Salesforce Agentforce Specialist Dumps Questions Increase Your Chance of Success

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