ACP-420 Exam Dumps - Reliable Way to Pass and Get Certified

ACP-420 Exam Dumps – Reliable Way to Pass and Get Certified

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March 3, 2025

If you are looking for a reliable and comprehensive way to prepare for your ACP-420 certification exam, look no further than ACP-420 exam questions. These ACP-420 exam dumps questions are designed to help you assess your knowledge, identify your strengths and weaknesses, and improve your chances of passing the exam on the first try. These ACP-420 dumps questions cover all the topics and concepts that are essential for the ACP-420 exam, so you can be sure that you are fully prepared. Test Atlassian ACP-420 free dumps below.

Page 1 of 6

1. The IT team needs an automation rule when a request is created or updated. Based on the values of Impact and Urgency, it should set the Priority according to a prioritization matrix.

A portion of the matrix is shown with the first two rows mapped:

Identify the correct set of automation components (trigger, condition, action) that meet the requirements.

Issue created, Issue fields, Edit issue

Issue updated, Issue fields, Edit issue

Multiple issue events, If / else block with Issue fields, Edit issue

Field value changed, If / else block with Advanced compare, Lookup issues

2. You can disable some, but not all, notifications generated by Jira Service Management.

Which notification CANNOT be disabled?

when you make changes to an issue from within Jira

when someone updates one of your assigned issues

when an agent updates a service request you created on the portal

when your manager subscribes you and the team to a shared filter

3. How is the Customer Portal typically branded?

By changing the portal’s URL to match the company’s website

Through theme and logo settings in the project’s look and feel settings

By customizing the portal’s CSS directly in the database

Branding is not supported in the Customer Portal

4. A company-managed service project has the two request types shown. Inge runs a bulk edit operation to change some issues from one request type to the other. When she views them on the customer portal, she discovers that their status changed.

Why did this happen?

The request types have different workflows.

The associated issue types have different workflows.

The request types have different status names to show customers.

The issue types have different issue security levels.

The request types have different display names in the Visible fields section.

5. Managing _________ is crucial to control who can view or edit knowledge base articles.

article length

permissions

categories

links

6. What is a key difference between legacy and new automation in Jira?

Legacy automation cannot use smart values

New automation supports third-party integrations

Legacy automation is only available in Jira Cloud

New automation does not allow manual triggers

7. Categories help _______ articles in a way that makes them easier to find.

hide

delete

organize

duplicate

8. Where can a user change their email notification settings in Jira?

In the project settings

On the dashboard

Under user profile settings

Notification settings cannot be changed

9. When would you clone an issue?

When you need to restart the project

To create a duplicate issue with the same details in another project

When the original issue is resolved

Cloning issues is not possible in Jira

10. Jim deleted ACME organization.

Which statement is now definitely true?

Amy cannot view her requests.

Grant cannot access ITHD-202.

Amy can update the summary for ITHD-202.

Amy can create more requests in ITH

Page 2 of 6

11. Which action can be performed as a bulk operation in the issue navigator?

Change assignees

Delete all issues

Clone issues

A and C only

12. How do Jira admins configure language support for the Customer Portal?

By installing new plugins

Through the internationalization settings in Jira

Language support is automatically managed by Jira

By manually translating each page

13. Where can an announcement be added in the Help Center?

On the login page only

On the main page, visible to all visitors

Within each individual service desk project

Announcements can't be added to the Help Center

14. Which statement is true about changing the project key?

The change of the project key will be visible to customers in the portal.

The space key of connected knowledge bases will be updated to reflect the change.

Internal Jira links referencing issues by the old key will no longer work.

Queues added to the project will need to be updated to reflect the change.

15. What does managing global customer permissions typically involve?

Setting up billing and payment systems

Configuring who can view, create, or modify customer tickets

Determining product prices for customers

Scheduling customer support hours

16. You recommended several improvements to make your service project more efficient. All of them can be achieved with automation rules except for one. Identify that one.

Warn customers that their requests will be closed due to inactivity, and then close them after a few days.

Link requests together based on matching labels and keywords in the Summary.

Create and set an organization on a request based on the email domain of the requestor.

Auto-approve hardware requests for laptop accessories.

Add agents to the Approvers Role right after they are invited to a project.

17. What does configuring widget settings in the Customer Portal allow?

Changing the database settings

Adjusting the visibility and behavior of the support widget on external sites

Configuring network settings

Widget settings cannot be configured

18. How does integrating Jira with Slack benefit a service team?

By providing a platform for social interactions

By facilitating real-time collaboration and issue updates

By automating code deployments

By tracking time spent on issues

19. The 'Time to Assign' SLA has a goal of 15 minutes for all issues in your project. You must configure a queue that shows tickets within 5 minutes of breaching the SLA but which have not breached it yet. Identify the correct JQL.

"Time to Assign" > elapsed("6m") AND "Time to Assign" = running()

"Time to Assign" < remaining("5m") AND "Time to Assign" = running()

"Time to Assign" < remaining("5m") AND "Time to Assign" != breached()

"Time to Assign" = elapsed("6m") AND "Time to Assign" != breached()

"Time to Assign" > remaining("5m") AND "Time to Assign" = running()

20. You connected a Knowledge Base to your service project and configured it as shown:

Which statement is true?

Searching the Help Center page displays all relevant articles, regardless of labels.

Filling out the 'Get IT Help' form shows only articles with the 'external' label.

Searching the Customer portal returns only articles with one of the configured labels.

Filling out the 'Travel Requests' form shows articles that have only a single label, 'travel'.

Page 3 of 6

21. Which reporting tool is best for getting an overview of project health in JSM?

Filter Results gadget

Jira reports

External SQL queries

Custom API integrations

22. Which is a correct method to add request participants?

By the project admin only

Through a preset option on the request form

Customers can add participants themselves through the portal

Through a preset option on the request form and Customers can add participants themselves through the portal

23. What is the primary purpose of configuring customer notifications in a service project?

To inform customers about project updates

To notify customers of changes to their requests

To send promotional emails

To disable customer interaction

24. What is the primary purpose of the Help Center in Jira Service Management?

To manage internal documentation

To serve as the central hub for customers to find help

To provide reporting tools for agents

To host the service project’s code repository

25. What is the main benefit of linking a Confluence space to a Jira service project?

Increases project storage capacity

Provides easy access to relevant knowledge articles

Allows for automatic issue resolution

Enhances the security between the systems

26. What benefit does using the @ mention feature provide in a collaborative environment?

Increases email traffic

Reduces the need for meetings

Ensures privacy of communications

Enhances real-time collaboration

27. Why would a Jira admin customize workflow status names?

To reflect the specific stages of issue resolution

To comply with external regulatory requirements

Because default names cannot be edited

To confuse new users

28. What happens when you delete an organization from the site?

All users within the organization are also deleted

Only the organization record is deleted, users remain

It also deletes all projects associated with the organization

None of the above

29. How can customers set their preferred language in the Customer Portal?

Through their user profile settings in the portal.

Language preference is set by the system administrator.

Customers need to request language changes via support.

Customers cannot change language settings themselves.

30. What is the primary purpose of adding an organization to a project?

To give them admin rights over the project

To restrict their access to the project

To manage permissions and access more efficiently

Organizations cannot be added to projects

Page 4 of 6

31. What feature should be configured to allow agents to search for Confluence articles directly from a Jira request?

Application links

Quick filters

Smart search

Direct search integration

32. Adding, Editing, and Removing Custom Fields. (Choose Two)

Custom fields can be added globally from the field configurations

Custom fields can be removed from a project but remain in the system

Editing a custom field's properties affects all projects using that field

Custom fields can only be edited by Jira admins

Custom fields can be specific to certain issue types

33. To ensure users have the right access, _________ must be properly configured in Confluence.

space settings

project roles

link settings

access permissions

34. How can a customer add request participants through the portal?

By entering their email addresses

Automatically, based on organization settings

They cannot add participants

By the project admin only

35. Your site and service project are set to English as the default language, but you are beginning to add Polish translations.

Which statement is true about the Polish translations?

Polish translations will be visible to logged-in Polish customers automatically.

Polish translations must be set as 'visible to customers' before customers see them.

Anonymous users will never see any Polish translations.

All Polish translations must be completed before any of them are visible to customers.

36. What is the first step to add JSM reports to a dashboard?

Create a new dashboard

Select the 'Add Gadget' option

Write a JQL query for the report

Configure user permissions

37. Which of the following is a focus of knowledge base reports in JSM?

Page views

Link clicks

Feedback ratings

All of the above

38. Which operator would be used in JQL to search for issues containing the word "urgent"?

CONTAINS

MATCHES

39. What is a benefit of using smart values to manipulate lists in Jira automation rules?

Creating bulk user accounts

Automatically updating multiple issues at once

Scheduling reports

Encrypting sensitive data

40. What is the benefit of featuring articles in a help center?

It decreases website traffic

It promotes high-usage articles to assist users quickly

It makes the website look full

It hides less important articles

Page 5 of 6

41. Valerie is working in a project created from the ITSM project template. She created an incident using an issue type, rather than a request type. Predict two effects of her decision. Choose two.)

The incident will not be shown in the default 'Open incidents' queue.

The incident cannot be upgraded to a major incident.

Request participants cannot be added to the incident.

The incident will not be shown in the default 'All open tickets' queue.

42. Which setting allows an admin to enable or disable notifications for a specific customer event in Jira?

Global permissions

Project roles

Notification scheme

Issue security scheme

43. How are issue types linked to request types in a Jira Service Management project?

Issue types can be directly mapped to multiple request types

Each request type can only have one specific issue type

Request types can be linked to any issue type at any time

There is no direct link between issue types and request types

44. The primary purpose of a knowledge base is to _______.

reduce storage needs

provide helpful content to users

increase email traffic

complicate information retrieval

45. Which three gadgets are commonly configured on JSM dashboards?

Issue Statistics

Pie Chart

Release Burndown

Two-Dimensional Issue Statistics

Filter Results

46. How do you assign a request from the queue to a team member?

By dragging and dropping the request to the team member's name

It is automatically assigned by Jira

By selecting the request and choosing 'Assign'

Requests cannot be assigned

47. How can an administrator restrict access to certain Confluence articles?

By deleting the articles

By setting page restrictions

By unlinking the space

By removing the Confluence link

48. Who can add watchers to an issue in Jira?

Only the project admin

Any user with the necessary permissions

Only the issue reporter

Watchers can only add themselves

49. Which two benefits are associated with scheduled rule execution in Jira automation?

It allows for daily status updates at a set time.

It can trigger actions based on specific time-based conditions.

It requires manual intervention to activate.

It increases the system's overall security.

It helps in managing time-sensitive tasks without human intervention.

50. What happens when a customer changes their language setting in the portal?

It changes the language for all users

It only affects the user’s own view

It resets the portal to default settings

Language settings cannot be changed by customers

Page 6 of 6

51. How can an admin delete a customer account from the site?

Through the customer’s profile in the user management section

It's not possible to delete customer accounts

By removing them from all projects

By deleting the organization they belong to

52. Which project template allows for extensive customization of workflows in Jira?

Scrum template

Kanban template

Bug tracking template

Company-managed project template

53. Which benefit does a collaborator have in Jira Service Management?

Access to all admin settings

Can manage user permissions

Can view and comment on issues without being counted as a licensed user

Full control over the project workflows

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ACP-420 Exam Dumps – Reliable Way to Pass and Get Certified

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