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1. How can a backup of Communication Manager data be taken effectively?

Through manual copying of files to an external drive

By using the built-in backup utility to an onsite server

By emailing files to an administrative account

By printing out all configuration settings

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2. How are changes to user profiles and roles typically administered in Communication Manager?

(Choose Two)

Through direct modifications on each handset

Via the System Manager web interface

Using batch files via the Command Line Interface

Through automated scripts run at scheduled times

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3. Which feature of Communication Manager is critical for managing IP phones as endpoints?

Built-in DHCP server capabilities

Direct satellite communication support

Analog signal conversion

High-definition video support

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4. Which feature interaction within Communication Manager ensures that calls are not lost during high usage periods?

Call Hold and Conference

Call Coverage and Priority Calling

Autodial and Abbreviated Dialing

Bridged Call Appearance and Call Transfer

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5. Which parameters are essential to establish Call Forwarding in Communication Manager?

Forwarding number and time of day

User identity and password

Data encryption standards

Bandwidth allocation

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6. Which feature describes the Meet-me Conference capability in Communication Manager?

It allows conferences to be initiated by external callers without an internal host.

It supports conferences only with pre-registered participants.

It requires a special device to host each conference call.

It offers video conferencing with up to 100 participants.

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7. In what ways does the Team Button enhance team management and collaboration?

(Choose Three)

It provides a centralized platform for team communications.

It offers quick setup for conference calls with team members.

It allows for monitoring team members' call activities.

It supports direct messaging and file sharing.

It simplifies managing calls among team members.

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8. What advantage does using Avaya Aura® Media Server for announcements provide?

It restricts the announcement to specific geographic locations.

It allows for dynamic content updates in real-time.

It offers a backup system for data loss prevention.

It supports multilingual playback options.

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9. How can a Class of Restriction (COR) be applied to a specific object in Communication Manager?

Through global system settings

By assigning it directly to a user profile

Via an external application

Automatically based on user activity

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10. Which scenarios typically trigger Automatic Alternate Routing (AAR) in Communication Manager?

When all users are at the same location

During network downtime or congestion

When calls are of a non-urgent nature

During regular maintenance schedules

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11. What are the benefits of integrating the EAS feature into a communication strategy?

(Choose Two)

It enables automatic call encryption for sensitive information

It allows for more effective management of call queues and agent resources

It provides a method for locking out unauthorized users

It ensures that the most skilled agents handle specific calls

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12. Which component of Avaya Aura® Communication Manager is primarily responsible for call routing?

Media Gateway

Session Manager

System Manager

Communication Manager

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13. How does Communication Manager facilitate the assignment of users to different types of stations?

By automatically detecting the user's location

Through a manual assignment in the system manager

By allowing users to choose their preferred device type

Through dynamic reallocation based on usage

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14. Where is the Avaya Aura® Communication Manager typically deployed in an enterprise network?

At the network perimeter

Within the core network

Exclusively in remote offices

As a standalone system outside the network

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15. What distinguishes the Call Center ACD functionality from traditional call distribution methods?

It only allows calls to be routed within the same geographic location

It utilizes complex algorithms to route calls based on predefined rules

It restricts the ability to pick up calls from outside one's group

It requires manual intervention for each call routed

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16. What role does Communication Manager play in supporting SIP endpoints?

It provides encryption for SIP traffic exclusively.

It acts as a registrar and proxy for SIP sessions.

It only supports SIP trunking without endpoints.

It manages data traffic for SIP devices.

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17. Which common troubleshooting commands are used in Communication Manager?

restart, reboot, shutdown

traceSM, status station, list trace

add, change, remove

save, backup, restore

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18. Which interface is specifically designed for detailed monitoring and adjustments in Communication Manager?

User web portal

System Manager web interface

Feature Access Code settings

Desktop management tools

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19. How do Basic Hunt Groups operate within Communication Manager to improve call handling?

By allowing all calls to be picked up by the first available agent

By ensuring that calls are never missed, as they are distributed among group members

By locking stations that are not actively participating in call handling

By encrypting the call data within the group

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20. Why is the Bridged Call Appearance considered essential in executive settings within Communication Manager?

It allows for seamless call handling and monitoring by assistants.

It provides automatic call recording features.

It prioritizes executive calls over others.

It offers a unique interface for executives only.

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21. How is a Vector Directory Number (VDN) used in creating a Meet-me Conference?

It identifies the specific conference to callers.

It encrypts the conference call data.

It limits the number of participants in each conference.

It schedules and manages conference timings.

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22. How does Alternate Route Selection (ARS) enhance call routing in Communication Manager?

By enabling the blocking of specific types of calls

By selecting the least cost routing for outgoing calls

By providing faster call setup by bypassing network congestion

By limiting access to the network to predefined users

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23. How does the Call Center ACD feature benefit a business using Communication Manager?

By reducing the need for direct user interaction

By efficiently routing calls based on agent availability and skill level

By automatically locking stations that are not in use

By encrypting all calls routed through the ACD

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24. What occurs when translation data is saved from RAM to the hard drive in Communication Manager?

It clears the RAM memory completely.

It temporarily disrupts ongoing calls.

It creates a permanent backup of the current configuration.

It encrypts all data during the transfer.

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25. Which features are typical of Basic Hunt Groups in Communication Manager?

(Choose Three)

Distributing incoming calls among a group of extensions

Allowing sequential or simultaneous ringing

Enabling users to log in and log out of the group

Providing detailed analytics on call patterns

Integrating with external call center software

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26. Which scenarios are ideally suited for the use of the Team Button feature?

(Choose Two)

When team members work in different time zones.

For quick access to communicate with team members.

For teams that require high levels of call privacy.

In environments where team responsiveness is critical.

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27. How does Automatic Alternate Routing (AAR) function in Communication Manager?

It prioritizes calls based on the importance of the content.

It automatically reroutes calls through an alternate path when the primary path is unavailable.

It blocks calls that do not meet security criteria.

It reduces call setup times by bypassing traditional routing protocols.

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28. Which features are enhanced by the use of the Team Button in Communication Manager?

(Choose Three)

Quick dialing to team members

Visual indicators of team members' status

Encrypted messaging within the team

Automatic call forwarding to team members

Immediate transfer of calls within the team

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29. What are the benefits of using System Manager with Avaya Aura® Media Server for announcements?

(Choose Two)

It enables high-quality audio playback.

It allows announcements to be scheduled in advance.

It integrates voice recognition for interactive responses.

It provides scalability in handling simultaneous announcements.

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30. Which live monitoring and trace commands are essential for real-time diagnostics in Communication Manager?

traceSM, list trace, monitor traffic

reset, restart, set time

backup, save translation, restore

ping, traceroute, nslookup

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31. What types of server options are available with Avaya Aura® Communication Manager?

Only single-server configurations

Both single and multi-server configurations

Only cloud-based configurations

Both on-premises and hybrid configurations

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32. What does Priority Calling feature enable in Communication Manager?

Calls to bypass standard queueing mechanisms

Automatic call forwarding

Encryption of selected high-priority calls

Reduced rates for calls of high importance

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