Avaya 20320T Exam Questions Simulate Actual 20320T Exam

20320T exam dumps questions are designed to simulate the actual exam. This means that you will get a feel for the types of questions you can expect to see on the exam, as well as the format and difficulty level. In addition, ASAC 20320T dumps are often accompanied by detailed explanations and answers. This means that if you get a question wrong, you can learn from your mistake and understand why the correct answer is the right one. Test free online 20320T exam dumps below.

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1. What settings must be configured to add a station in the Avaya Experience Platform? (Select two)

Network configuration

Extension number

Firmware version

Associated login ID

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2. How does Avaya Aura Call Center Elite R8 handle high call volumes during peak times?

By redirecting calls to a voice mail

Utilizing overflow hunt groups

Offering call-back options to callers

Reducing call quality to save bandwidth

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3. Which types of operations can be simplified using feature access codes in Avaya AXP On-Prem? (Select two)

Forwarding calls

Scheduling conferences

Activating voicemail services

Generating system reports

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4. What scenario best utilizes a holiday routing vector in an Avaya system?

Routing calls to different departments based on the caller's choice

Routing calls to an emergency line after hours

Routing calls to a special announcement during public holidays

Routing calls to a backup call center during system maintenance

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5. Which tool is essential for activating advanced dialing features in AXP On-Prem?

The system management console

The web-based administration portal

Command-line interface

External configuration files

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6. Which tool within the Avaya Experience Platform is typically used to add and configure new agent stations?

System Manager

Configuration Wizard

Administrative Console

User Management Interface

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7. Which components are essential when setting up a basic call vector in Avaya? (Select two)

Vector directory number

Announcement ID

Agent skill level

Time of day routing

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8. 1.In which use case would a vector with skills-based routing be most effective?

When calls need to be directed to agents speaking multiple languages

When all agents have the same skill set

When calls are straightforward and require minimal specialization

When the call volume is consistently low

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9. Which components are essential when setting up a dialing plan in Avaya AXP On-Prem? (Select two)

Prefix assignments

Area code recognition

Agent skill levels

Call queue parameters

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10. Which features of Avaya Aura Call Center Elite R8 are critical for regulatory compliance in call centers? (Select two)

Data encryption for voice and data transmissions

Detailed call logging and archiving

Support for number portability

Built-in support for telemarketing block lists

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11. What are the key considerations when setting up announcements in Avaya Experience Platform? (Select two)

Time of day the announcement will play

The volume level of the announcement

Language options available

Length of the message

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12. Which feature should be configured in Avaya AXP On-Prem to prioritize emergency calls to the most skilled agents?

Fixed Priority Routing

First-In, First-Out (FIFO)

Weighted Call Distribution

Skills-based Routing

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13. How does Avaya AXP On-Prem integrate emergency services dialing within its dialing plan?

By automatically prioritizing emergency numbers

By reserving dedicated lines for emergency calls

By requiring manual activation for each emergency call

By implementing a universal emergency number across the network

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14. What are effective strategies for distributing calls among agents in a sales environment? (Select two)

Random distribution

Performance-based routing

Equal occupancy routing

Sequential ringing

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15. Which feature of Avaya Aura Call Center Elite R8 supports enhanced customer interaction?

Email routing

Skill-based call routing

Automatic speech recognition

Real-time language translation

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16. What is an essential feature to enable for hunt groups that handle high call volumes?

Music on Hold

Call back feature

Interactive Voice Response (IVR)

Automatic callback

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17. Which of the following are necessary features when setting up multiple hunt groups in Avaya AXP On-Prem? (Select two)

Redundancy measures

Uniform Call Distribution (UCD)

Skills-based routing

Night service

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18. What configuration allows for calls to be redirected to other teams if the initial team is unavailable in Avaya AXP On-Prem?

Overflow Routing

Conditional Routing

Time of Day Routing

Backup Routing

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