Valid MB-230 Exam Dumps Questions Help You Pass Easily

MB-230 Microsoft Dynamics 365 for Customer Service Exam

MB-230 exam is a required test for Microsoft Dynamics 365 Customer Service Functional Consultant Associate Certification. MB-230 exam is designed for functional consultants with expertise in customer service. Real MB-230 exam contains 40-60 questions, and you have 120-150 minutes to answer all the questions. The passing score for MB-230 exam is 700.

Microsoft MB-230 Exam Topics

The Microsoft MB-230 exam topics cover the following details.

Manage Cases and Knowledge Management (25–30%)

Case Management: Candidates should understand how to create, manage, and resolve cases efficiently. This involves working with case lists, forms, and views.

Knowledge Management: The exam covers the implementation of knowledge management processes, including creating and managing knowledge articles.

Manage Entitlements and SLAs (5–10%)

Entitlement Management: Candidates should be familiar with creating and managing entitlements, including defining entitlement terms and conditions.

Service Level Agreements (SLAs): This involves implementing SLAs to ensure service delivery meets agreed-upon standards.

Implement Scheduling (5–10%)

Candidates should understand how to implement and manage resource scheduling, ensuring efficient allocation and utilization of resources.

Implement Multi-session Experiences for Customer Service (20–25%)

This area covers the implementation of omnichannel solutions, focusing on providing seamless customer service across multiple channels.

Candidates need to understand how to design and implement multi-session experiences for customer service interactions.

Manage Analytics and Insights (10–15%)

This section involves working with analytics and insights tools, including Customer Service Insights. Candidates should be able to analyze data to derive actionable insights for improving customer service.

Implement Microsoft Power Platform (5–10%)

Candidates should have knowledge of implementing Microsoft Power Platform tools in the context of customer service. This may include using Power Virtual Agents to create chatbots for customer interactions.

Implement Connected Customer Service (5–10%)

This area focuses on integrating and implementing connected services for enhanced customer service. Candidates should understand how to connect and synchronize data between different services and applications.

Implement Routing (5–10%)

Candidates need to demonstrate their ability to implement efficient routing strategies for customer service requests. This includes understanding and configuring routing rules.

Helpful MB-230 Exam Dumps

To prepare for the MB-230 exam, candidates should focus on practicing with Dumpsinfo MB-230 exam dumps. These questions are designed to simulate the real exam, providing candidates with a better understanding of the types of questions they can expect to see on test day.

Practicing with MB-230 exam dumps can help candidates improve their understanding of the related skills and identify areas where they may need to focus their studies. It can also help them build confidence and reduce test anxiety, which can be especially important for those who are new to certification exams.