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1. A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates accordingly.

How do you satisfy this requirement?

Configure a calculation for the total cost held.

Configure a validate condition for the total cost field.

Configure a field group list for all the room types.

Configure a when condition for the total cost field.

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2. In an insurance claim application, you have the following requirement: All claims must be resolved within 30 days.

To meet this requirement you configure a service level. Where should the service level be configured?

The case type

The process

The stage

The step

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3. ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application. Of the following requirements, which option requires you to configure distinct mobile app channels?

Mobile app color palettes are different for users and CSRs.

The mobile app customizes currency units and date/time format according to the location of the users.

CSRs can create other case type instances on the mobile app.

The mobile app supports all mobile phone operating systems.

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4. Which three of the following options are characteristics of a good user story? (Choose Three)

Can be tested

Reflects the business value the client receives

Easy to understand

Describes the technical solution that needs to be built

Excludes acceptance criteria

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5. How do you guide users through an application form without requiring user training?

Send a notification to the assigned user.

Add an instruction to the assignment.

Add an optional action to the case to explain the task.

Add the corresponding step to an appropriate stage.

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6. During testing, you notice that the Send case status email step does not send an email.

Which work item do you create in Agile Workbench to address this issue?

Status

Bug

User Story

Feedback

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7. An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.

How do you satisfy this security requirement?

Add the analyst to the Manager role.

Add the analyst to both the Author role and Manager role.

Update the Author role to include the required analyst reports.

Create a new Analyst role with the required access.

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8. Which two statements about data records are true? (Choose Two)

Data records need unique, user-generated IDs.

Data records require external storage.

Data records are displayed in a drop-down list by default.

Data records define permissible values for data fields.

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9. What two visualizations can you use to present insight data on the Explore Data landing page? (Choose Two)

List

CSV file

Interactive chart

Exportable data page

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10. For a car insurance quote case type, you must create a view for the customers to enter their information, to process the request.

What are two primary decisions to make before you add fields to the view' (Choose Two)

How do users enter values into the field?

Is field entry required?

Are processing actions applied to the field

Do the fields require a data source?

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11. HOTSPOT

In the following view of a timesheet application, an employee enters their hours for the week.

The total hours highlighted are automatically updated with the appropriate values as the employee enters their time.

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12. In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on the situation, some claims are investigated for potential fraud in parallel to the actual claim process.

Which two case types do you create to support this scenario? (Choose Two)

Items of loss

Claim

Customer

Fraud investigation

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13. An accident claim case creates a vehicle claim case for each vehicle involved in an accident.

Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)

Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.

Add each vehicle claim as a child case of the accident claim.

Add an optional process to pause the accident case until the vehicle claims are paid.

Add a parallel process for vehicle claims in the accident claim resolution stage.

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14. Which statement most accurately describes the use of Pega Mobile Preview?

Pega Mobile Preview simulates user loads to test mobile app performance.

Pega Mobile Preview allows you to simulate a Pega application on a mobile device.

Pega Mobile Preview models a typical user interaction to scenario test a mobile app

Pega Mobile Preview allows you to configure the application user interface.

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15. DRAG DROP

Select each Use Case on the left and drag it to the appropriate Routing configuration on the right.

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16. Sales managers must be able to approve sales quote proposals by email and from a mobile device.

How do you implement this requirement?

Add an Approve/Reject step and enable email and mobile approval.

Add an Approve/Reject step and a Send Email step.

Add an Approve/Reject step and enable email notifications on the case type.

Add an Approve/Reject step with mobile approval enabled and a Send Email step.

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17. In App Studio, when is the earliest opportunity to configure a user view for a step in a case life cycle?

You can configure the user view for a step any time after you configure the pick list data types.

You can configure the user view for a step after you create the entire case life cycle

You can configure the user view for a step before you start creating the case life cycle

You can configure the user view for a step you add that step to the case life cycle

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18. A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list.

How do you design the report to support this requirement?

Select Highest to Lowest sort type for Create Date.

Select Lowest to Highest sort type for Create Date.

Make the Create Date the first column in the report.

Add a filter condition where Create Date is greater than the current date.

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19. Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)

An accountant wants to list the largest order for the last month, for each customer account.

A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.

A sales representative wants to quote the cost of an insurance policy based on selected coverage options.

A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.

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20. Which use case describes the function of the Estimator tool?

A stakeholder needs to know how much time and effort is needed to build MLP 2.

A product owner needs to know how many data objects to create for MLP 1.

A business architect needs to know when to prioritize a specific case type for development.

A tester needs to know how many versions of an application they test for MLP 2.

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21. A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.

Which three of the following statements are true? (Choose Three)

New customer obtains troubleshooting assistance by using a call center is a microjoumey

Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey

New customer obtains troubleshooting assistance by using a call center is a journey

Experienced customer obtains troubleshooting assistance by using the online forum is a journey

Customer obtains troubleshooting assistance is a journey

Customer obtains troubleshooting assistance is a microjoumey

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22. HOTSPOT

In the Answer Area, select the Pega development team member whose role corresponds to each development task.

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23. DRAG DROP

Drag each Pega Express'- delivery phase on the left to the matching task on the right.

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