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1. Which ITSI functions generate notable events? (Choose all that apply.)

KPI threshold breaches.

KPI anomaly detection.

Multi-KPI alert.

Correlation search.

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2. What are valid considerations when designing an ITSI Service? (Choose all that apply.)

Service access control requirements for ITSI Team Access should be considered, and appropriate teams provisioned prior to creating the ITSI Service.

Entities, entity meta-data, and entity rules should be planned carefully to support the service design and configuration.

Services, entities, and saved searches are stored in the ITSI app, while events created by KPI execution are stored in the itsi_summary index.

Backfill of a KPI should always be selected so historical data points can be used immediately and alerts based on that data can occur.

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3. In Episode Review, what is the result of clicking an episode’s Acknowledge button?

Assign the current user as owner.

Change status from New to Acknowledged.

Change status from New to In Progress and assign the current user as owner.

Change status from New to Acknowledged and assign the current user as owner.

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4. Which ITSI components are required before a module can be created?

One or more entity import saved searches.

One or more services with KPIs and their associated base searches.

One or more datamodels.

One or more correlation searches and their associated entities.

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5. Which of the following is a valid type of Multi-KPI Alert?

Score over composite.

Value over time.

Status over time.

Rise over run.

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6. Which index will contain useful error messages when troubleshooting ITSI issues?

_introspection

_internal

itsi_summary

itsi_notable_audit

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7. When creating a custom deep dive, what color are services/KPIs in maintenance mode within the topology view?

Gray

Purple

Gear Icon

Blue

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8. What is an episode?

A workflow task.

A deep dive.

A notable event group.

A notable event.

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9. Which of the following is a problem requiring correction in ITSI?

Two or more entities with the same service I

Two or more entities with the same entity I

Two or more entities with the same value in a single alias field.

Two or more entities with the same entity key value in any info field.

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10. Which of the following are characteristics of service templates? (select all that apply)

Service templates can be modified after services are instantiated from it.

Service templates contain KPIs and KPI thresholds.

Service templates can contain specific or generic entity rules.

Service templates contain domain specific dashboards and deep dives.

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11. 1.After a notable event has been closed, how long will the meta data for that event remain in the KV Store by default?

6 months.

9 months.

1 year.

3 months.

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12. Which of the following services often has KPIs but no entities?

Security Service.

Network Service.

Business Service.

Technical Service.

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13. Which of the following applies when configuring time policies for KPI thresholds?

A person can only configure 24 policies, one for each hour of the day.

They are great if you expect normal behavior at 1:00 to be different than normal behavior at 5:00

If a person expects a KPI to change significantly through a cycle on a daily basis, don’t use it.

It is possible for multiple time policies to overlap.

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14. What is the minimum number of entities a KPI must be split by in order to use Entity Cohesion anomaly detection?

3

4

5

2

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15. What can a KPI widget on a glass table drill down into?

Another glass table.

A Splunk dashboard.

A custom deep dive.

Any of the above.

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16. Which of the following items describe ITSI teams? (select all that apply)

Teams should have itoa admin roles added with read-only permissions for services and entities.

Services should be assigned to the 'global' team if all users need access to it.

By default, all services are owned by the built-in 'global' team and administered by the 'itoa_admin' role.

A new team admin role should be created for each team. The new role should inherit the 'itoa_team_admin' role.

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17. Which of the following is a characteristic of custom deep dives?

Allows itoa_analyst roles to add comments.

Requires at least 7 days' data to show anomalies.

Combines metric, event, KPI, and service health score lanes.

Uses drilldown to generate notable events via anomaly detection.

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18. What is the default importance value for dependent services’ health scores?

11

1

Unassigned

10

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19. Which of the following is a good use case regarding defining entities for a service?

Automatically associate entities to services using multiple entity aliases.

All of the entities have the same identifying field name.

Being able to split a CPU usage KPI by host name.

KPI total values are aggregated from multiple different category values in the source events.

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20. Which of the following are characteristics of ITSI service dependencies? (select all that apply)

If a primary service has a dependent service KPI and the KPI's importance level is changed, the dependency is broken.

It is best practice to use the dependent service's built-in 'ServiceHealthScore' KPI to reflect impact to the primary service.

Setting the dependent service KPI importance level will be treated as any other KPI in the primary service's health score.

Impactful dependent services should only be configured to one primary service to avoid false negatives in Multi KPI Alerts.

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21. Which deep dive swim lane type does not require writing SPL?

Event lane.

Automatic lane.

Metric lane.

KPI lane.

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22. Which of the following is an advantage of using adaptive time thresholds?

Automatically update thresholds daily to manage dynamic changes to KPI values.

Automatically adjust KPI calculation to manage dynamic event data.

Automatically adjust aggregation policy grouping to manage escalating severity.

Automatically adjust correlation search thresholds to adjust sensitivity over time.

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23. Which of the following is a good use case for a Multi-KPI alert?

Alerting when the values of two or more KPIs go into maintenance mode.

Alerting when the trend of two or more KPIs indicates service failure is imminent.

Alerting when two or more KPIs are deviating from their typical pattern.

Alerting when comparing the values of two or more KPIs indicates an unusual condition is occurring.

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24. Which of the following actions can be performed with a deep dive?

Create a Multi-KPI alert from the deep dive's current state to warn of similar situations in the future.

Create a predictive analysis model from the deep dive to warn of future service degradation.

Create an anomaly detection alert to show when the same pattern begins in the future.

Create a custom service analyzer from selected deep dive lanes.

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25. When working with a notable event group in the Notable Events Review dashboard, which of the following can be set at the individual or group level?

Service, status, owner.

Severity, status, owner.

Severity, comments, service.

Severity, status, service.

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26. What should be considered when onboarding data into a Splunk index, assuming that ITSI will need to use this data?

Use | stats functions in custom fields to prepare the data for KPI calculations.

Check if the data could leverage pre-built KPIs from modules, then use the correct TA to onboard the data.

Make sure that all fields conform to CIM, then use the corresponding module to import related services.

Plan to build as many data models as possible for ITSI to leverage

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