Pass CRT-251 Exam to Get Salesforce Certification

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March 23, 2023

The CRT-251 exam is hot, and passing it requires a deep understanding of Salesforce solutions. Practicing with Salesforce CRT-251 dumps questions can help you reinforce your knowledge and increase your chances of passing the exam. CRT-251 dumps are available to help you prepare for the CRT-251 exam. Using CRT-251 exam dumps questions is one effective way to supplement your study plan and increase your chances of success on exam day. Test free Sales Cloud Consultant CRT-251 exam dumps below.

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1. Sales managers at Cloud Kicks have noticed that information in some opportunity reports is incomplete. A consultant has performed an analysis and determined that opportunity stage reports often lack key information that sales managers expect at each stage because sales reps have yet to enter the data.

What should the consultant recommend so opportunity stage reports always contain the data managers expect?

Create an Auto launched flow to determine if required fields are missing.

Mark the fields as required on the Page layout.

Customize Path and create validation rules dependent on stages.

Configure Path by checking the Key Field Required checkbox.

2. The admin at Cloud Kicks needs to understand the adoption of Salesforce Files and multi-factor authentication.

What should a consultant recommend analysing adoption?

Review the Setup Audit Trail.

Create a report for the Login History object.

Run the Salesforce Optimizer.

Open the Lightning Usage App.

3. The Cloud Kicks admin is planning to deploy new functionality as part of its quarterly update process. The consultant has recommended completing the update outside of business hours to avoid impacting users.

Where should the consultant direct the admin to check for scheduled system maintenance?

Company Profile

Trailblazer Community

Trailhead

Salesforce Trust

4. A sales rep notices they can edit some opportunities associated with accounts they own, but is unable to edit other opportunities, although these are associated with accounts they own.

Which three reasons could explain the sales rep’s experience? Choose 3 answers

Sharing Rules for opportunities are set to Manager Groups.

Opportunity visibility allows View access to opportunities owned by others and associated with accounts they own.

The organization-wide defaults for opportunities are set to Private.

All provisioned Opportunity object permissions enable Read access with all accounts the sales rep.

Some opportunities associated with the sales rep's account are owned by other users.

5. Cloud Kicks (CK) operates in multiple countries and wants to track historical exchange rates. The consultant at CX has implemented dated exchange rates by using Advanced Currency Management.

How is the converted currency amount calculation on Opportunities determined?

The close date regardless of the opportunity stage

The close date only when the stage is closed

The current exchange rate regardless of the close date

The exchange rate at the time the opportunity is closed

6. Cloud Kicks (CK) wants to migrate a data file containing 8,000 leads from a legacy system into Salesforce. Many of the lead owners have left the company, so CK wants to populate the Lead Owner field for these records using the active assignment rule.

Which two tools should a consultant recommend to meet the requirement? Choose 2 answers

Data Import Wizard

Data Loader

7. Cloud Kicks has recently rolled out Lightning Experience and uses an ERP system as its system of record for customers. When a new Account has its first dosed/won opportunity, the ERP system should immediately update with information from the account, contact, and opportunity records related to the Account to record a new customer.

Which option should the consultant recommend to meet the requirement?

Identify AppExchange products that can be deployed to update the ERP with opportunity, account, and contact information from Salesforce.

Configure Outbound message to publish the opportunity wins and update the ERP with opportunity, account, and contact information from Salesforce.

Implement Platform Events to publish opportunity wins to the ESB, which will call back for account, contact, and opportunity information and automatically update the ERP accordingly.

Use enterprise ETL tools to extract closed/won opportunities from Salesforce and update the ERP with opportunity, account, and contact information from Salesforce.

8. A consultant is implementing a new Sales Cloud instance for Cloud Kicks (CK) that has a public sharing model for Accounts. Different sales reps own local Accounts that create a multi-level Account Hierarchy. CK needs to see the total number of closed won opportunities and the revenue value for all Accounts in the hierarchy when viewing 2 Parent Account.

Which recommendation meets this requirement?

Configure an after-save flow to update a custom field on the parent Account with the total value of opportunities from the child Accounts.

Create a Roll-Up Summary field on the parent Account with the total value of won Opportunities from the child Accounts

Create a workflow rule to update the custom field on the parent Account with the total value of won Opportunities from the child Accounts

Use the View Account Hierarchy option and include a custom Roll-Up Summary field with the total value of won Opportunities in the displayed columns.

9. Each product engineer at Cloud Kicks supports 3 specific product lines. There are three product lines. Sales reps sell all the company’s product lines; Sales management wants the appropriate product engineer automatically assigned to any new Opportunity for their product line with Read-Only rights.

What are two actions the consultant can take to meet the requirement? Choose 2 answers

Manually assign a product-specific role to each product engineer.

Create criteria-based opportunity sharing rules for each product line.

Enable Default Opportunity Teams for the Opportunity.

Enable Default Account Teams for each product line.

10. Northern Trail Outfitters (NTO) wants to expand its use of Salesforce and start tracking orders on accounts. NTO has hired a consultant to complete the project.

Which two considerations should the consultant take into account when implementing sales orders? Choose 2 answers

Order line items can be added or removed after an order is activated.

Products have to be manually added to a cloned order.

Contract Number is a required field on the order page layout.

Organization-Wide defaults must be set to Controlled by Parent.

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11. The project is almost finished, and now it’s time to test the changes and updates that have been made before go-five. Cloud Kicks does not have a Partial or Full Sandbox.

How should the consultant recommend testing be conducted?

Create a new Sandbox, populate it with data, and ask volunteers to test it with use cases.

Create test Accounts and Opportunities in Production and ask volunteers to test it with use cases.

Create a new Developer Edition org, populate it with data, and ask volunteers to test it with use cases.

Create a new Sandbox and ask volunteers to test it with use cases.

12. The sales director of retail products at Cloud Kicks wants to allow cloning of orders to help sales reps process repetitive orders.

What are two guidelines to consider when cloning an order with products? Choose 2 answers

A new order's currency or price book will remain the same If the original order has products.

The admin will be able to set up which fields can be cloned to a new order.

A cloned order must be associated with the same contract as the original order.

A cloned order's start date must fall between the associated contract's start and end dates.

13. To properly plan for company growth, Cloud Kicks needs to forecast monthly revenue projections from the sales of its annual subscription service.

What should the consultant configure to meet this requirement?

Opportunity products with monthly product Schedules

Opportunity products with formula fields for each month's value

Opportunity dashboard showing opportunities closed each month

Opportunity dashboard showing products sold each month

14. Sales stages are shared between sales methodologies at Cloud Kicks. There are three product lines with unique sales methodologies. A few sales stages overlap between the three product lines.

Which two recommendations should the consultant make? Choose 2 answers

One set of opportunity stages

One record type

Three record types

Three sets of opportunity stages

15. Users at Cloud Kicks (CK) say the global search is returning too many results when searching for contacts. CK's admin confirmed that users have the correct permissions and record access to the contacts they want to see.

What should a consultant recommend to yield better search results?

Use quotation marks operator around contact's first and last name.

Add company name next to contacts full name in the search window.

Add LIKE keyword next to contact's full name in the search window.

Use parentheses operator to limit search to the Contacts object.

16. Organization-wide default settings for Account is set to Private at Cloud Kicks- Users are unable to see each others accounts.

When a Salesforce admin assigns User A as the owner of an opportunity related to User B's account, which additional access will User A gain?

User A will have Read-Write access to the opportunity's Account and its related contact records.

User A will have Read-Only access to the opportunity's Account record.

User A will have Read-Only access to the opportunity's Account and its related contact records.

User A will have Read-Write access only to the opportunity's Account record.

17. Cloud Kicks wants to release product enhancements effectively to drive user adoption mtd have the impact on the organization and users' day-to-day functions.

What are three steps for successful change and seasonal release management? Choose 3 answers

Prioritize executive requests.

Train end users after deployment.

Communicate updates to end user.

Create an org development model.

Collect input from stakeholders.

18. Universal Containers wants to set up Einstein Activity Capture for Microsoft to allow automatic syncing of sales reps" Person Accounts with Microsoft contacts and vice versa.

Which consideration should the consultant be aware of?

Lightning Sync works in conjunction with Einstein Activity Capture.

Einstein Activity Capture is supported in the Salesforce Classic interface.

New Person Accounts should be created in Microsoft and synced to Salesforce.

New Person Accounts should be created in Salesforce and synced to Microsoft.

19. Cloud Kicks (CK) has implemented different sales stages across its varied product lines.

CK wants to deploy Collaborative Forecasting to all sales users.

Which two statements should a consultant consider when enabling forecasting? Choose 2 answers

Opportunity Splits must be enabled at the same time.

Multiple Forecast Types must be created and activated.

A Single Category or Cumulative Forecast Rollup should be defined.

The Forecast tab should be visible to easily view the forecasts.

20. Universal Containers' sales operations team needs to provide visibility on sales pipeline changes on a monthly basis.

How should the consultant meet this requirement?

Create an Opportunity History report for open pipeline Opportunities in a given date range.

Create a custom pipeline date range field and display it on the Forecasting tab.

Create a sales pipeline dashboard that includes filters for Opportunity date ranges.

Create training an how to use date filters on reports to compare pipeline for different date ranges.

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21. Cloud Kicks requires its sales associates to record all customer interactions within Salesforce.

Which sales metric can a sales manager at Cloud Kicks use to monitor and reinforce its sales strategy?

Close Rate

Renewal Rate

Forecast Accuracy

Activity Tracking

22. Cloud Kicks needs to set sales quotas for all sales reps.

Which three solutions should the consultant consider? Choose 3 answers

Use the Data Import Wizard.

Enable Forecast Quotas from Setup.

Use the AP

Assign Quota values by profile.

Use Data Loader.

23. The sales team at Cloud Kicks has been late meeting deadlines on a specific project and has missed multiple project meetings.

What should the consultant recommend to the project manager?

Revisit the communication plan and set up more frequent check-ins.

24. CORRECT TEXT

Cloud Kicks (CK) acquired a company. The VP of technology wants to migrate all the sales data into CK’s Salesforce instance.

Which data migration sequence should the consultant recommend for the objects?

25. A consultant has conducted Discovery sessions with Cloud Kicks stakeholders and is ready to start gathering user cases for Sales Processes.

Which two groups should provide content for the use cases? Choose 2 answers

Sales reps

Executives

Finance team

Sales operations

26. Cloud Kicks has configured Account Teams and is ready to go live in Production.

How should the consultant migrate Account Team configuration to Production?

Push with Workbench.

import with Data Loader.

Create manually.

Deploy with Change Sets.

27. The Cloud Kicks (CK) IT team wants to enable Person Accounts in its Salesforce org.

Which three prerequisites must be met before the consultant can enable Person Accounts? Choose 3 answers

User Profiles with Read access to Accounts must also have Read access to Contacts.

At least one Record Type should be created for Accounts.

The CK customer portal must be disabled to allow Person Account self-registration in the future.

The organization-wide default sharing is set so either Contact is Controlled by Parent or both Account and Contact are Private.

The organization-wide default for both Accounts and Contacts should be set to Public Read/Write.

28. Sales reps at Cloud Kicks (CK) need to see the Opportunity amount with the Account’s discount field. CK sales reps are located in different regions and use different currencies. A consultant creates a custom formula field on the Opportunity.

Which currency will the custom formula use for its value if the opportunity and account records have different currencies?

Account currency

Corporate currency

Opportunity currency

User currency

29. A consultant is beginning a new project with Cloud Kicks to implement collaborative forecasting.

What should the consultant use to gather requirements using an Agile methodology?

Linear process

Quip spreadsheet

User stories

Forecast hierarchy

30. The admin at Universal Containers is attempting to retire a Product, but they are receiving an error because the Product is associated to an Opportunity.

What should the consultant recommend to resolve the issue most efficiently'

Remove the related Product from all Opportunities and Quotes.

Archive the Product or Price Book and each related Price Book entry.

Edit the Product record and uncheck the Active field.

Create a Flow to automatically delete the Product from the Price Book.

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31. At Cloud Kicks (CK), each sales rep is assigned a sales ops specialist and a sales engineer. CK wants to ensure that the assigned sales ops specialist and sales engineer have access to the correct Accounts. The organization wide defaults (OWO) for Contact are set to 'Controlled by Parent',

Which solution should the consultant recommend to meet this requirement?

Use Apex Managed Sharing to automatically share any new Contacts.

Set up Account Teams with defaults for each sales rep.

Change the Contact OWD to Private and create sharing rules to grant visibility.

Add the Sharing button to the page layout so sales reps can share Contacts as needed.

32. Cloud Kicks wants to send a notification to sales reps when their opportunities remain open past the close date.

Which two solutions should the consultant recommend to meet the requirement? Choose 2 answers

Add sales reps to the Opportunity Team.

Instruct sales reps to follow their opportunities.

Enable Einstein Opportunity Insights.

Use Flow with a scheduled action and an email alert.

33. Cloud Kicks has a private sharing model on Accounts. Account executives need to ensure that specific users can qualify marketing Opportunities on their Accounts. There can be different users for a given Opportunity. Sales management needs to report on which users are assigned to Opportunities.

What should the consultant recommend to the account executives?

Add specific users as Opportunity team members with a role that grants Read/Write Access.

34. Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its Shoe of the Month club. Subscribers can make a single payment or pay weekly, monthly, or quarterly.

Which solution should the consultant recommend to meet the requirement?

Enable schedules on the Product object.

Activate schedules on the Opportunity object.

Implement contracts with a lookup to the Opportunity object.

Configure assets with a lookup to the Opportunity object.

35. Sales operations managers are reporting a higher number of Activities than is accurate for their teams When viewing reports, managers see Activities related to Opportunities and Accounts only for their team. However, Activity records related to Campaigns appear m all of the reports, regardless of which sales team should get credit for them. Enterprise Territory Management and role hierarchies are used.

Why are Campaign Activities for all teams visible m reports viewed by sales operations managers?

The sales operations managers are given Read access to the Campaign object m their profile.

Apex managed sharing is used to control the visibility of Activities related to Accounts.

The Organization-wide Default for Campaigns is set to Public Read-Only.

The Organization-Wide Default for Accounts is set to Private.

36. At Universal Containers, in addition to the sales team, support reps are sometimes eligible for commissions. When support reps are involved in a deal, they should receive a credit of 15% of the revenue.

What should the consultant consider when designing a revenue sharing solution?

Revenue splits are required in order to use overlay splits.

Overlay splits Allocated on art Opportunity can total any percentage.

Overlay splits can be assigned to any user with the appropriate profile.

Revenue splits allocated on an Opportunity can total any percentage.

37. Cloud Kicks (CK) has a custom object, Project__c, that has a lookup relationship to the Opportunity object. The CK project manager has requested a report that includes both Project__c and Opportunity data.

What should the consultant use to include data from both the Project__c and Opportunity objects in one report?

Matrix reports

Junction reports

Cross-object filters

Custom report types

38. A consultant has successfully deployed Sales Cloud at Cloud Kicks.

What is the final step in completing an engagement?

Measure adoption

Perform testing

Deploy solution

Hand over documentation

39. Universal Containers is planning to migrate two million account records and 10 million contact records from its existing legacy CRM application to sales cloud.

Which solution should the consultant recommend?

Batch Apex

Data Import Wizard

Data Loader

Third-party tool

40. 1.CORRECT TEXT

Cloud Kicks (CK) frequently works with contractors for marketing focus groups.

These contractors change companies often, and CK wants to retain its company history through Accounts.

What should the consultant recommend?

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41. Cloud Kicks uses Salesforce in Lightning Experience to manage business Accounts and Person Accounts. The sales director wants to associate Person Accounts to business Accounts and/or Contacts.

Which Salesforce feature should the consultant recommend to meet these requirements?

Use a junction object between Accounts and Contacts.

Use the Contacts to Multiple Accounts feature.

Create a custom lookup from Accounts to Contacts.

Create a reverse lookup from Contacts to Accounts.

42. Universal Containers has configured the Account organization-wide default (OWD) sharing as Public Read Only. All customer Accounts are owned by the customer successmanager. When a customer calls support to update their contact information, the support agent on their Account team is unable to edit the Account.

Which approach should a consultant recommend allowing the support agent to edit the Account, while still enforcing the Public Read Only OWD?

The support agent should add themselves to the customer's Account team to grant Edit permissions.

The support agent should contact the customer success manager to update the Account.

The customer success manager should change the owner of the Account to the support agent.

The customer success manager should include the support agent on the default Account team with Edit permissions.

43. Universal Containers continues to see substantial growth year-over-year. Outside sales reps think the* territories are too dense to cover adequately. Leadership has decided to modify the existing safes territories and hire additional staff to make the account allocations more manageable. So the states win change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories.

Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected m Sales Cloud.

How should the consultant show sales operations what the data will look like after the change?

Use Tableau to geocode account addresses and display on a territory map.

Install the Territory Management Reporting Pack from the AppExchange.

Run the updated assignment rules in Planning State and view the accounts on the territory detail page.

Use Data Loader to export the accounts and make updates in Google Sheets.

44. During the last requirements meeting. Cloud Kicks team members said they will be taking the next week off to attend a conference.

What should a consultant do in response to this news?

Ask the client to sign off on requirements and start the build.

Update the solution design while the team is out of the office.

Set up two requirements workshops for the following week.

Update the project plan and communicate it to stakeholders.

45. Universal Containers has implemented Salesforce for all of its sales associates. All Sales associates are required to select the win or loss status every dosed Opportunity. Managers like to measure the win ratio for all of the sales associates.

How should a consultant meet the requirement?

Build a custom report on Opportunity with custom summary formulas to show win/loss ratio.

Create a custom formula held on Opportunity to capture the win ratio for Opportunities.

Ensure that all managers have access to the standard Win/Loss report.

Build a custom lightning component to show the win ratio based on won Opportunities.

46. Cloud Kicks (CK) uses Collaborative Forecasts and has a custom currency field, Discount, on Opportunity that allows sales reps to record when they give a discount on an opportunity. CK just added a new business unit to Salesforce. Managers in the new business unit report that their forecasts are accurate but they are unable to see the discount amount in the Opportunity list in Collaborative Forecasting.

What should a consultant do to resolve the issue?

Add a new discount field for the new business unit.

Check the field level security for the managers' profile.

Add the Discount field to the Sales Path for the managers.

Use a validation rule to ensure that a discount is entered.

47. The VP of sales at Good Kicks wants to know the percentage of opportunities in a certain stage that were eventually closed won.

Which two steps should a consultant take to create a solution? Choose 2 answers

Enable Feed Tracking.

Create a roll-up summary formula.

Update a custom field using automation.

Create a report and dashboard.

48. In the Discovery phase of a Sales Cloud implementation, what are three effective ways a consultant can determine the design of the system? Choose 3 answers

Schedule training.

Establish performance benchmarks.

Observer end users.

Administrator a survey.

Host a focus group.

49. Sales reps at Cloud Kicks (CK) often receive important customer emails they want to record as activities related to contacts in Salesforce. CK has Office 365, as well as a policy that

prevents users from installing anything directly on their computers.

Which solution should a consultant recommend meeting this requirement?

Salesforce for Outlook

Salesforce Console for Sales

Einstein Activity Capture

Lightning Console for Sales

50. Cloud Kicks (CK) has an external enterprise resource planning (ERP) system that stores product order information. CK wants to view those orders as a related list on the account record in real time.

Which best practice should the consultant recommend?

Implement Salesforce Connect and an external object to get real-time product order information, and add the external object as a related fist on the Account.

Create a Lightning component, and get the real-time product order information from ERP using REST integration.

Create external object product onto" information in Salesforce, run a nightly batch to get details from ERP, and add the external object as a related fist on the Account.

Implement Salesforce-to-Salesforce to get real-time product order information, and add it as a related list on the Account.

Page 6 of 6

51. Universal Containers compensates its sales team based on their achievement of the company's sales revenue goals. The sates ops team needs to track the sales reps' performance against these goals.

How should the consultant meet the requirement?

Construct Opportunity Reports with custom formulas to show attainment.

Build automation to aggregate and report on revenue attainment from the User object.

Configure custom objects and use automation to calculate and stone attainment.

Configure sales quotas and compare quota attainment on the forecast.

52. Cloud Kicks wants to sell to both consumers and businesses. The consumer sales team and business sales team will use different Stages.

Which two Salesforce functions will allow the consultant to meet this requirement? Choose 2 answers

Sales Processes

Pipeline Inspection

Opportunity Splits

Record Types

53. Cloud Kicks is preparing to deploy its configurations. The chosen release date is during a Salesforce Release window. The current configuration is in Non-Preview Sandbox.

Which two strategies should a consultant recommend? Choose 2 answers

Deploy after the Salesforce Release.

Test new configurations in a preview sandbox

54. After a project deployment, several bugs are identified by end users and prioritized by the project team.

What are two ways a consultant should resolve these issues? Choose 2 answers

Build out issue resolution release in the appropriate development sandbox.

Build out issue resolution release in the production environment.

Perform user acceptance testing (UAT) m the appropriate development sandbox.

Perform user acceptance testing (UAT) m a Full sandbox.

55. Cloud Kicks wants to know how many closed won Opportunities a Campaign has generated over the last 30 days.

Which two steps should the consultant take to meet this requirement using standard functionality? Choose 2 answers

Add child Campaigns of the primary Campaign source automatically.

Add criteria to the auto-association settings to limit the matches to the past 30 days.

Define rules for Campaigns to add Opportunities and then lock after 30 days.

Ask the admin to enable Customizable Campaign Influence.

56. Cloud Kicks' (CK) high-value opportunities are delayed in the approval process because sales managers' approval requests go unnoticed for various reasons. CK wants to streamline the approval process and give sales managers more ways to approve opportunities in a timely manner.

Which two strategies should the consultant recommend to improve the approval process? Choose 2 answers

Enable approvals by email for the approval process for high-value opportunities.

Allow managers to approve or reject requests via the Approval Requests tab.

Build an automation to approve high-value opportunities.

Create a dashboard of pending approvals and add it to the Chatter feed.

57. Sales reps want to review pricing on historical contracts when working on new opportunities at Cloud Kicks. Contracts are created from the Account page. Sales reps need to view all contracts for the Account on the Opportunity record.

What should a consultant Implement to meet the requirement?

Build a custom Opportunity lookup field to Contracts with an Account dependency filter and make it editable.

Add the Contracts related list to each of the Opportunity page layouts used In the sales record types.

use the Related List - Single component to display the Account's Contracts on the Opportunity Lightning page.

Create an object-specific action to create a Contract record from the Opportunity page layouts used by sales.

58. Cloud Kicks just deployed Sales Cloud globally and wants to make sure that all of its users are using Salesforce.

How should the consultant determine if all regions are using Salesforce?

Assign all users to a region, build a report using user login history, and filter on region.

Create an Opportunity report per region, filtering by User.

Ask each regional sales manager to run the standard User Adoption report.

Install Salesforce Adoption Dashboards from the AppExchange and use the region chart.

59. Northern Trails Outfitters (NTO) is ready to start the next phase of its Salesforce implementation. A consultant recommends using Universal Process Notation (UPN) to document the business process maps NTO will use as its guide.

As NTO maps out its processes, which two key principals of UPN should the team keep in mind? Choose 2 answers

Attach supporting information at the detail level.

Use symbols of different colors, arrows, and swim lanes for clarity.

Limit the number of activity boxes on the screen to 8 to 10.

Keep version control and change history at the diagram level.

60. An executive at Cloud Kicks (CK) has asked its admin to create a diagram to show the high level processes the business. CK plans to use the diagram to show the context of a new process within the overall business whole.

What should the admin create to meet this requirement?

Capability Model

Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram

Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram

Value Stream Map

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