Pass Health Cloud Accredited Professional Exam to Get Salesforce Certification

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June 4, 2023

The Health Cloud Accredited Professional exam is hot, and passing it requires a deep understanding of Salesforce solutions. Practicing with Salesforce Health Cloud Accredited Professional dumps questions can help you reinforce your knowledge and increase your chances of passing the exam. Health Cloud Accredited Professional dumps are available to help you prepare for the Health Cloud Accredited Professional exam. Using Health Cloud Accredited Professional exam dumps questions is one effective way to supplement your study plan and increase your chances of success on exam day. Test free Salesforce Health Cloud Health Cloud Accredited Professional exam dumps below.

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1. Which format is acceptable for intelligent document automation upload?

.PNG

.CSV

.DOC

.MP4

2. Which of the following Salesforce and Health Cloud objects can be used to represent Provider and their relationship in a Provider Management data model? (Choose Three.)

Contact

Healthcare Practitioner Facility

Lead

Case

Healthcare Provider

3. Makana Pharmaceutical is planning to run a Patient support program on Health Cloud. A System Administrator has been tasked to ensure the platform encryption has been configured. The patient’s name is stored on firstname and lastname fields on the person account record. Firstname and Lastname field have been identified as holding PHI (Personal Health Information) data. They are also important search criteria commonly used by Users to find a patient record. The Compliance team has indicated that all PHI Data must be encrypted at rest.

What is the best practice for platform encryption configuration for this solution?

Encrypt all PHI/PII data

Encrypt all data

Use Class Encryption to encrypt field identified as PHI

Use a Deterministic Encryption Policy on Account FirstName & LastName fields.

Use a Probabilistic Encryption Policy on Account FirstName & LastName fields.

4. Which step is recommended to be completed before migrating from Service Cloud to HC?

Migrate all existing leads to candidate leads.

Migrate patient data to person accounts.

Uninstall any Sales Cloud related packages.

Log a Salesforce support case.

5. Which Three items can be a Life Science company track about a Care Programs using Program Management? (Choose Three)

The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.

The budget & Expenses of the company’s associate Care Program

The clinical indicators that need to be monitored in the care programs

The products that are associate with a given Care Program

The plans that enrollees have been engaged in as part of the care program

6. Which three options explain why the new clinical data model in Health Cloud is labeled as FHIR aligned and not FHIR compliant? (Choose three)

Some entitles have additional non-FHIR attributes to increase the usability of the data within Salesforce.

The cardinality of a few attributes has been changed (e.g. in picklist scenarios)

Not all attributes in a given FHIR resource may be supported.

It does not utilize the latest FHIR R4 standards.

It only aligns with FHIR 0STU2 specs.

7. Bloomiington Caregivers would like to display patient information from both Salesforce standard objects and data from an external system.

Which three Health Cloud features should a consultant recommend the company use to display this on the patient record page?

Visualforce Pages

Salesforce Flows

FlexCardsD

Integration Procedures

DataRaptors

8. In which three ways does Health cloud meet compliance and regulatory requirements? (Choose three.)

Health Cloud helps HLS organization achieve HIPAA Compliance

Health cloud is HIPAA certified

Health cloud is HITRUST certified

Health cloud is GDPR certified

Health cloud is HL-7 Compliant

9. In which two ways can a Data Architect ensure PHI/PII data visibility is minimized during the migration of Patient Data from an existing Service Cloud org to a new HC org? (Choose 2)

Use Salesforce Data Masking when moving data to a Sandbox.

Use Data Templates to exclude PHI/PII data from being added to Partial Copy Sandboxes

Export Data to a spreadsheet to remove PHI before importing it into a Sandbox

Ensure Sandboxes have

Platform Shield enabled.

10. A Salesforce Admin wants to create tasks within a Care Plan that is related to a specific problem or goal.

Which three different locations in the Health Cloud console can be used to create tasks related to a specific problem or goal within a Care Plan? (Choose three.)

Timeline Tab

Care Team

Care Plan page

Patient List

Household Tab

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11. While a consultant is implementing Integrated Care Management for a customer, the customer requests that a change is made to the Care Plan creation wizard.

Which underlying component should the consultant customize to achieve this?

Field Sets

FlexCard

Flow

OmniScript

12. Bloomington Caregivers wants to share details about a patient's medical condition with Bedrock Hospitals through an integration.

What should a consultant recommend as the appropriate method for Bedrock to access the information leveraging Health Cloud functionality?

Expose the MedicalCondition object through an Apex class.

Integrate using the FHIR Clinical API

Use the FHIR Patient API through DataRaptor

Leverage the MedicalCondition Integration Procedure.

13. Bloomington Caregivers is Implementing Health Cloud to streamline the process to register patients to care programs while capturing their consent. The company plans to leverage out-of-the-box Health Cloud features.

Which Health Cloud feature should a consultant recommend the company use in this scenario?

Care Plan Enrollment Flow

Program Enrollment Flow

Enrollment Consent OmmScript

Program Eligibility OmniScript

14. A customer that already has Service Cloud is onboarding a new business unit, which needs to use Health Cloud

Which three organization-wide default settings should an administrator change to ensure the original

business unit that leverages

Service Cloud does not have visibility into protected health information (PHI)?

Set Person Accounts to Private.

Set Contact to Controlled by Parent.

Set related clinical objects to Controlled by Parent or Private.

Set Health Details to Controlled by Parent or Private

Set Account and Contract to Private.

15. What is the difference between Care Program and Care Plans in Health Cloud? (Choose 1 C Recall concept / Remember.)

Care Programs track a patient’s overall health journey, while Care Plans are more focused on specific care needs.

Care Plans can be exposed in a community while Care Programs cannot.

Care Plans are only used by Providers & Payers while Care Programs are only used by Life Sciences companies.

Care Programs are just a different type of Care Plan which capture more details such as financial information.

Care Programs are an extension on Care Plans.

16. Which two of the following statements are true about Care Teams? (Choose Two.)

Care Team Members are optional on a Care Plan.

A Care Plan must have a Coordinator as a member of the Care Team before a Care Plan Template can be applied.

If the Problem and Goal objects use Private Sharing, Care Team Membership provides access to these objects.

Communities must be enabled before External Care Team members can be added.

17. Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team is reporting differences between current Identity Verification business processes and what was built in Health Cloud. The call center manager has requested the following changes:

• Birth Date be available in results and as an optional verifier, but no longer required for verification purposes

• Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier

What should a consultant do to meet these requirements?

Add two new Identity Verification Process Field records for 'Bloomington ID'; one with Field Type set to Result Field and one with Field Type set to Required Verifier Change the Birth Date record with Field Type value Required Verifier to Optional Verifier

Add two new Identity Verification Process Field records for 'Bloomington ID'. Set the Field Type to Result Field and set the Required field to true. Add the new record to the Lightning component parameters in the identity flow screen in Flow Builder.

Add 'Bloomington ID' to the picklist choices within the Identity Verification flow and mark it as required. Remove the Birth Date record from the required fields picklist and add Birth Date to the optional verifiers picklist.

Add two new Identity Verification Process Field records for 'Bloomington ID'; one with the Field Type set to Result Field and one with Field Type set to Optional Verifier. Delete the Birth Date record which has the Field Type value Required Verifier.

18. An admin wants to enable their users to leverage Provider Search, which denormalized object holds data to support this feature

HealthCare Provider Facility

Provider Search Sync Logs

HealthCare Provider

Care Provider Searchable field

19. With regards to Integration/Interoperability, which three statement are true about health cloud? (Choose Three)

The New clinical data model in health cloud is aligned with FHIR R4 standards.

Health cloud support data exchange with both HL7 and FHIR enabled systems.

Most EHR (Electronic Health Record) data exchange today is still done via legacy HL7 v2 C simple application interface.

Health cloud has a FHIR server.

The new clinical data model in Health cloud is aligned with HL7 v2-simple application standard.

20. A Health Cloud administrator is working to create an external facing site to allow patients to find providers within their network. The site is being built by Experience Cloud. The administrator needs to determine what access external users must be granted to allow patients to search and find Providers that fit selected criteri A.

Which object do the external user need read access to?

CareProviderFacilitySpeciality

HealthcarePractitionerFacility

CareProviderSearchableField

CareProviderSearchConfig

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21. Which three standard objects are used in the workflow to manage utilization data? (Choose 3)

Care Request Plan

Care Diagnosis

Care Authorization

Care Request

Care Request Drug

22. A consultant is working with an insurance provider to set up prior authorizations in Health Cloud. The provider requires a display of preauthorization outcomes from its external system which manages the end-to-end prior authorization process

Which solution is appropriate to meet this use case?

Service Preauth and Preauth Detail

Care Request and Care Request Item

Plan Benefit and Plan Benefit Item

Care Preauth and Care Preauth Item

23. Which two steps can an administrator take to configure the Care Program enrollment flow? (Choose two.)

Customize the provider site flow.

Customize the care coordinator flow for patient

Use the patient approval flow

Use the provided enrollment flow out of the box.

Customize the out of the box enrollment flow template to match requirements.

24. Which Salesforce product allows encryption of Protected Health Information (PHI) data at rest to enhance Health Cloud?

Tableau CRM

Service Cloud

Shield

Health Cloud

25. A company recently migrated from Service Cloud to Health Cloud and is working on strengthening their relationships within their provider network.

Which object within the Provider Relationship Management data model can be used to track each of the different locations where a provider practiced?

HealthcareFacilityNetwork

HealthcareProvider

HealthcarePractitionerFacility

HealthcareProviderSpeciality

BusinessLicense

26. Which permission set is needed to grant users read access to health insurance records and also create, read and update access to Utilization Management records?

HC Utilization Management Permission Set

HC Foundation permission set

HC Permission set license

The Health Cloud Member Services Permission Set

27. A Health Cloud administrator has set up risk recalculation by setting the recalculate flag to TRUE but is not seeing the recalculation score for the patient.

Which of the following is most likely the reason why recalculation score for the patient is not displaying?

Use the CMS recalculation API

Risk scores are only recalculated for patients who are affiliated with a care program.

CMS scores cannot be recalculated in health cloud.

Use a 3 - Apply to Real World / Analyze / Evaluated party API to recalculate CMS risk score.

28. A consultant is implementing Identity Verification for their customer's customer service representatives and needs to add a new search parameter.

Which record should the consultant configure to accomplish this?

Linked Identity Search Detail

Identity Verification Process Detail

Verification Search Feature

Identity Verification Parameter Item

29. Which add-on license enhances Health Cloud to allow you to highlight times when a patient is most likely to attend an appointment?

Einstein Vision

Einstein Analytics Predictions

Einstein Bots

Einstein Activity Capture

30. Which two use cases can be enabled using the Remote Patient Monitoring feature in Health Cloud? (Choose two.)

Monitor the location of the patient using the GPS on their mobile device.

Use a meaningful subset of the data generated by connected devices to drive patient engagement and intervention.

Connect the patient’s social media accounts to the patient profile and use information contained in social media feeds to monitor the patient’s health.

Bring in all the device generated data for the entire patient population to create a device data lake within Health Cloud.

Use the data generated by connected devices used by patient to monitor the patient’s health.

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31. The Salesforce administrator for Lake Tahoe Hospital would like to implement Utilization Management.

What are the design consideration that administrator has to be aware of when creating the application? (Choose two.)

Path can not be used to visually represent the status of a care request.

Care request functionality is included in the Health Cloud managed package.

Each Care request has to have an associated case.

New Care requests can be created using the ‘create care request’ component.

Care requests has empower components that can be exposed within Communities.

32. Bloomington Caregivers is looking to streamline the user experience for its call center agents.

On the patient's record, the company wants the ability to:

• Inform agents about changes in information

• View basic details about a patients insurance

• Have a complete view of all engagement interactions in one place

Which three components from Contact Center for Health Cloud should a consultant use to achieve this?

Member Plan FlexCard

Identity Verification

Record Alerts

Action Launcher

Timeline

33. Bloomington Caregivers wants to ensure it maintains the privacy of its users' data by enabling data protection details for leads, contacts, and person accounts during the initial Health Cloud install and configuration.

Which entity should the administrator enable within Data Protection and Privacy for Health Cloud to work in this scenario?

Fields

Records

Tasks

Objects

34. Which Data Model Leverages external objects to support the use Case?

Care Observations

Claims

Member Plan

Clinical Service Requests

35. Bloomington Caregivers is looking to migrate from Service Cloud to Health Cloud to take advantage of the prebuilt healthcare features and functionality.

Which three prerequisites should Bloomington Caregivers' administrators complete to successfully install the Health Cloud managed package in its org?

Make data protection details available in records

Enable person accounts from Setup.

Enable Chatter settings from Setup.

Enable contacts to relate to multiple accounts.

Log a support case to have person accounts enabled

36. The Salesforce Admin for Lake Tahoe Hospital wants to implement Utilization Management.

Which two of the listed steps need to be taken during the set-up process? (Choose 2)

Install the Health Cloud Care Request Extensions unmanaged packag

Assign the Health Cloud Permission Set License and Health Cloud Platform Permission Set License to Salesforce Classic users.

Assign the Health Cloud Permission Set License and the Health Cloud Platform Permission Set License to Salesforce Lightning users.

Install the Utilization Management Extensions.

37. Which of the following is a valid Life Science Program Management data object? (Choose three)

Care Program Problem

Care Program Team Member

Care Program Provider

Care Program Enrollee Product

Care Program Enrollee Campaign

38. During set up a salesforce admin is unable to install the health cloud claims unmanaged package.

What is the reason?

The health cloud managed package is missing

The health cloud permission set license is missing

The administrator is not registered in AppExchange

The administrator doesn’t have health cloud license

39. When setting up Intelligent Sales, which three types of records should an administrator create for a Field Sales Agent before Visit records can be created? (Choose three.)

Contacts

Opportunities

Locations

Accounts

Assets

40. Which three steps are needed to setup Care Requests? (Choose three).

Create a new case record type for each Care Request type

Install UM unmanaged package for Health Cloud. Then assign Health cloud Utilization management permission set to users along with Health cloud permission set licenses.

All Care requests are pre-setup on all Health Cloud orgs by default.

Choose any existing case record type for each Care Request type.

Choose case Care Request record type for each Care Request configuration.

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41. A clinic is looking to manage its associated physicians within Health Cloud.

Which two objects support Salesforce's recommended approach to model the doctors in the clinic's Health Cloud org?

Person Account

Contact

Healthcare Provider

Healthcare Practitioner

42. Which three are steps required to configure Health Cloud? (Choose three.)

Enable the option for contacts to relate to multiple accounts.

Install the Health Cloud Managed Package.

Verify that Chatter Is enabled.

Configure the console view.

Install Health Cloud Unmanaged Packages.

43. How should a consultant at a large provider system model a patient in Health Cloud?

Configure Account

Leverage Contact-Contact

Configure Contact

Leverage Person Account

44. An administrator is configuring security for a patient list.

Which three considerations should the administrator take into account to ensure proper access to the list?

Administrators can restrict access to patient or member lists using standard Salesforce sharing settings on the list.

Users with profile or permission sets that restrict access to an object cannot create a list using that object.

Administrators can restrict access using HCPatientLisrSecurity custom setting

When a user's field-level security restricts access to a field used as a display column, the column does not appear in the list

Administrators can create restriction rules to offset a private organization-wide default setting

45. How does an administrator display device information on a patient card?

Create an Asset record and create a care registered device record that look up to the patient.

Create a custom field on the EHR_Patient object with a formula that return the information.

Create a custom field on the EHR_DeviceRequest object with a formula that return the information.

Create a custom field on the EHR_MedicalDevice object with a formula that return the information.

Create a custom field on the FilterCondition__c object with a formula that return the information.

46. How would a Health Cloud administrator indicate which tab should appear when a patient record is opened in the Patient Console?

In the CardView dropdown custom setting for that tab, enter Default for Category Name.

In the CardView dropdown custom setting for that tab, select Subtab for Tab Type.

Edit the Patient Card configuration for the tab and enable Default Subtab

In the CardView dropdown custom setting for that tab, enable Default subtab.

47. Which industry data standard should a with Health Cloud?

Personal Health Record (PHR)

Clinical Data Acquisition

HL7 v1 Messaging

FHIRR4

48. Bloomington Caregivers would like to bulk upload information to support Provider Search and Provider Relationship Card.

What are the two best practice recommendations to upload this information?

Use Provider Relationship AP

Use Composite API Request.

Use Provider Card AP

Use Data Loader.

49. Which objects are leveraged to track patient referrals?

Lead

Care Request

Care Program Enrollee

Cases

50. Which three options are standard objects available for Insurance Management? (choose 3)

Insurance Benefit

PurchaserPlan

MemberPlan

Coverage Benefit

Insurance Coverage

Page 6 of 7

51. Users need to analyze their patient or member referrals through a prebuilt dashboard that includes reports on important aspects of their referral management.

What should a consultant do in this case?

Install the add-on package that delivers Health Cloud Reports for Utilization Management and Health Cloud (or Patient Referral Management.

Upload a Provider Referral Dashboard Template and enable the action bar so that users can generate a Patient referral Management report.

Install the unmanaged extension package that delivers Health Cloud Reports for Patient Referral Management.

Add extra picklist values to Account record type and add fields on the page layout for patient referral data for CRM Analytics to generate a Patient Referral Management report.

52. Dr. Jill Mikel at Tahoe Hospital would like to improve the management of patient visits.

Which steps should the salesforce Administrator complete to setup a patient visit Process? (Choose two)

Create a Task and add task to an action plan template.

Create flow for the business process.

Create a task and add the task to visit creation.

Create an action plan template add flow and published the template.

53. A consultant needs to implement Health Cloud and is in the discovery stage of the project.

Which three approaches should the consultant consider to collect information to understand where Health Cloud fits within the application architecture?

Identify personas involved and their existing pain points.

Start writing Apex code to customize Health Cloud

Build an architecture diagram depicting Health Cloud integrations

Create business process diagrams to understand information flow

Identify key stakeholders and how they measure success

54. How does an administrator display device information on a patient card?

Create a custom field on the EHR_Patient object with a formula that returns the information to display on patient card

Create a custom field on the EHR_DeviceRequest with a formula that returns the information to display on patient card

Create a custom field on the FilterCondit»on_c with a formula that returns the information to display on patient card

Create an Asset record and create a Care Registered Device record that looks up to the Asset record and then looks up to the Account record for the Patient

Create a custom field on the EHR_MedicalDevices with a formula that returns the nf ormauon to display on patient card

55. Bloomington Caregivers wants to use patient or member lists for its care coordinators in its current implementation.

What is an important consideration when implementing this in Health Cloud?

An administrator can create an override filter field on the person account.

If a user cannot access a field used in a fitter on a patient or member list, they will not be able to see the list

An administrator can create lists or add records to existing lists from the Campaign object

Fitter logic for patient or member lists is controlled by formula fields on records.

56. What are three requirements for implementing patients or members in Health Cloud?

Ensure the Person Account object is used.

Ensure the Parent Contact object is blank.

Ensure l-to-1 Account to Contact relationship.

Ensure the Parent Account field is blank.

Ensure the Account is the Parent to Household Accounts.

57. Which Permission Set Licenses are required to utilize and access Health Cloud feature and functionalities? (Choose two)

Health Cloud for Community

Health Cloud

Health Cloud Platform

Health Cloud Permission Set License

Health Cloud Standard

58. Which data model is used to represent information via standard object and record types on standard objects to manage how care is covered?

Health Insurance data model

Coverage data model

Payer data model

Plan data model

Benefit data model

59. An administrator for Salesforce Health Cloud wants to ensure that the files in their full sandbox instance are encrypted.

Which encryption solution supports the encryption of files in this scenario?

Industry Data Security

Salesforce Data Mask

Classic Encryption

Salesforce Shield

60. A provider's office wants to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment.

Which capability should a consultant leverage to address this requirement?

Utilization Management

Intelligent Appointment Management

identity Verification

Benefits Eligibility and Verification

Page 7 of 7

61. Which two steps can an administrator take to configure the care program enrollment flow? (choose two)

Customize the out of box enrollment flow to match requirements

Use the provider enrollment flow out of box.

Customize the provider site flow.

Identify the patient as approved candidate in the flow.

Customize the care coordinator flow for patient.

62. A customer compliance department requires encryption at rest, notification of activities, and extensive field tracking.

What are some key considerations and recommended practices for supporting compliance in Salesforce?

Use Role Hierarchy to control data access, implement password policies for user accounts, and use IP Restrictions to limit access to trusted ^ networks

Enable Salesforce Shield to monitor data access and usage, configure Data Classification for sensitive data, and use Event Monitoring to track user activity.

Enable Field Audit Trail, implement encryption for sensitive data, and configure two-factor authentication for all users.

Use the Salesforce Security Health Check to identify vulnerabilities, implement custom profiles and permission sets to control data access, and configure Data Loss Prevention policies to prevent data leakage.

63. A Health Cloud administrator working on a Care Coordination project needs to change the role name ‘Care Coordinator’ to ‘Care Consultant’ to match the organizations nomenclature.

Which three steps should the administrator take to ensure all Tasks identify the role ‘Care Consultant’? (Choose three.)

Create an ETL script to update the previously assigned To picklist values of Tasks created in the past.

Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud Setting.

Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud Setting.

Update the Care Plan Record Type custom metadata type to reflect the care coordination processes specific to the Care Coordinators.

Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task object.

64. A payer is implementing Health Cloud and wants to leverage predefined rules for its prior authorization request review process. The payer would like to leverage out-of-the-box Health Cloud functionality to drive speed to value.

Which prebuilt feature should a consultant recommend the payer leverage?

Integration Procedures

OmniScript Templates

FlexCards

Expression Set Templates

65. Which entity in Health cloud is used to store the details of a vaccine being administrated?

Procedure

Patient Immunization

Medication

Encounter

66. A provider wants its care coordinators to track a series of problems, goals, and interventions (PGIs) related to a patient's care in a repeatable, efficient way.

Which approach should a consultant recommend?

Configure an action plan template with tasks for each PG

Coach the care coordinators to quickly create tasks using a checklist.

Create care program templates and assign them to patients.

Define a PGI Library and care plan templates using the library.

67. When implementing Provider Search functionality, which two changes allow an external user to access search results?

Give the site user profile Read access to the Data Pipeline object.

Give the site user profile Read access to the Care Provider Searchable Field object

Create a sharing rule on the Care Provider Searchable Field object to share with external users.

Use Experience Builder to add the Provider Search component to a page on the site.

68. Which three are the main consideration when transforming the individual ……….

Transforming the individual data model to person accounts in production org…

Patient to Case Object relationship

Account to Case object relationship

OWD sharing

Integration between Salesforce and 3rd party system

69. Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.

Which Health Cloud feature should a consultant recommend the company use in this scenario?

Customer Identity OmniScript Templates

Reusable Verification FlexCards

Verify Customer Identity Process Flow

Identity Verification Flow Templates

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