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April 18, 2023

To help prepare for the 78201X exam, you may want to consider using 78201X exam dumps questions. These questions are designed to test your knowledge and understanding of the topics covered on the exam. The more you practice answering 78201X dumps questions, the more comfortable you will become with the exam format and the types of questions you can expect to see. 78201X dumps can help reduce anxiety on exam day and improve your chances of success. Go and test free 78201X exam dumps questions here.

Page 1 of 6

1. What must be checked before connecting an IP Office to a one-X® Portal server?

Time Profiles

Hunt Group Settings

User Rights

Security Settings

2. When monitoring the IP Office system using the System Status Application (SSA), which of the following information is NOT displayed by default?

The current time and date of the IP Office system.

The software version and patch level of the IP Office system.

The CPU and memory utilization of the IP Office system.

The number of active calls and the call status on the IP Office system.

3. What is the exact default short code used to toggle the modem function on the analog trunk card, which can be modified for custom requirements?

9000

#9000*

*9000#

#9000#

4. Which Protocol is used by one-X® Mobile to enable Instant Messaging outside of the IP Office network, and also provides encryption for secure communication?

HTML

XMPP

HTTP

TLS

5. A customer requires that all users be blocked from making international calls.

Which method can be used to efficiently apply this restriction to the IP Office Platform's short codes?

Adding the short code to the ARS table.

Assigning the short code to a user permission.

Assigning the short code to all external lines.

Configuring the short code for each user individually.

6. When reviewing the Alarms section of the System Status application, you notice alarms with different colors.

What does the red color indicate?

The alarm has a warning severity level.

The alarm has a critical severity level.

The alarm is active.

The alarm is no longer active.

7. What are the two essential requirements when planning for a Small Community Network (SCN)? (Choose two.)

PRI trunks

Advanced Edition

IP Routes

VCM channels

323

8. In the IP Office Manager program, under what condition will the Voicemail Recording tab be displayed?

The IP Office Platform is running the Server Edition.

Voicemail Pro/Lite is selected in the IP Office.

The IP Office Platform has Essential Edition enabled.

Voicemail Pro is running on a Linux-based system.

9. Which configuration area must be configured for the Hot Desking user?

Services

Extension

User Rights

Telephony-Supervisor Settings

10. When logging in to IP Office Security Settings for the first time using the Manager Application, the default user name is “security”.

What is the default password?

security

administrator

default

securitypwd

Page 2 of 6

11. What is the mechanism used to send alarm notifications to an IP Office support engineer?

Simple Network Management Protocol (SNMP)

Simple Mail Transfer Protocol (SMTP)

Trivial File Transfer Protocol (TFTP)

Session Status Application (SSA)

12. If ContactStore is running on a separate server from Voicemail Pro, a registry key must be set in the ContactStore server.

What is the exact purpose of this registry key, which poses potential security risks if not set correctly?

It stores the ContactStore License in the server running ContactStore for auditing purposes.

It registers ContactStore with IP Office for seamless integration.

It tells ContactStore the exact location of the folder shared with Voicemail Pro for reliable communication.

It provides read/write access to browser users for easy management.

13. A customer has an XT Endpoint with embedded Collaboration Server for IP Office installed, but they are not able to add an 11th person to a Scopia video conference.

Which of the following could be the possible reasons for this issue?

The 11th participant does not have the latest Scopia video conferencing software installed on their device.

The Scopia video conferencing system is limited up to 10 participants.

The Collaboration Server license does not allow more than 10 participants in a video conference.

The customer's network bandwidth is not sufficient to support more than 10 video conference participants.

14. When a voicemail message is left for a user, and if the customer is using Embedded Voicemail, where are the voice files held?

on the User PC

on the voicemail server

on the Application Server

on the System SD card

15. A customer’s main number is routed to the destination VM: Main in the incoming call route menu.

Where should you now look to see the routing of these calls?

Users

Hunt Groups

Auto Attendant menu

Voicemail Pro modules

16. What is the additional security measure required for upgrading the IP Office 500 V2 using the Upgrade Wizard?

Biometric authentication

Firewall authentication

Two-factor authentication

Captcha authentication

17. To determine whether the call should be routed to office hours or out of office hours actions, which type of action should be added to a Voicemail Pro call flow?

a Test Condition action with a week planner variable set with the office hours of the week and times

a Test Variable action with a week planner set with the office hours days of the week and times

a Test Condition action with a week planner condition set with the office hours days of the week and times

a Test Profile action with a time profile set with the office hours days of the week and times

18. You have purchased a pre-configured Avaya IP Office™ Application Server. The server has both Voicemail Pro and one-X® Portal installed on it.

Which tool could be used to verify if both services are running?

one-X® Portal interface: https://:9443

Web Control: https://:7071

Manager Application

Monitor Application

19. A customer wants to use the Avaya IP Office™ server to allocate IP addresses to phones that are connected to the subnet that LAN2 is connected to.

To meet the customer’s requirement, what needs to be configured?

Enable the SNTP server on LAN2.

Enable NAT on LAN 2.

Set the DHCP Mode for LAN2 to Client.

Set the DHCP Mode for LAN2 to Server.

20. A customer wants to synchronize all their Outlook contacts into the one-X® Portal personnel directory.

What is the recommended method to achieve this while ensuring data integrity and minimal effort?

Manually copy and paste all contacts from Outlook to the personal directory.

Import the Outlook contacts using a .csv format and configure the synchronization settings.

Integrate the IP Office with Outlook using the Avaya Outlook Plugin.

Add each Outlook contact individually into the personal directory and verify them against the original source.

Page 3 of 6

21. By which method are alarm notifications sent to an Avaya IP Office™ support engineer?

SMTP

SSA

TFTP

System Monitor

22. By adding a 4-port expansion card to the Avaya IP Office™ 500V2, how many expansion units can the Avaya IP Office™ support in total?

23. To grant a user access to the SSA tool for advanced system monitoring and troubleshooting, which specific security rights group must the user be a member of?

System Status group

Installation group

Admin System group

Maint Admin group

24. A customer wants to ensure seamless communication between their employees and external parties, including those who are off-site.

Which application would be the most appropriate for these users, given their needs?

Avaya Equinox

Avaya Communicator

Mobile Twinning

one-X Mobile Preferred

25. Upon plugging in a new IP500 V2 device, the dashboard displays two ports in one of the modules to be green, even though no telephones are connected.

What could be the reason behind it?

The chassis contains a Combo Card.

The operating system is operational, and an administrator is configuring the system.

The device has passed self-test and is powered on.

Both LAN1 and LAN2 connections are disconnected.

26. After modifying the IP Office's security settings and creating new user rights, you encounter an error when attempting to save the changes.

Why might this be the case?

The changes are already in effect and don't require saving.

The default Security password hasn't been modified.

The IP Office's connection has been lost.

The System password hasn't been set.

27. What are two options to install licenses for an Avaya IP Office™ release 11 system? (Choose two.)

the ADI licenses that are installed locally on the Avaya IP Office™ system

the Avaya IP Office™ system connecting to a Media Manager server hosting the appropriate licenses

the PLDS license file that is installed locally on the Avaya IP Office™ system

the Avaya IP Office™ system connecting to a WebLM server hosting the appropriate licenses

28. What displays the progress of a software upgrade on an expansion system?

Web Manager Dashboard

System Tab

System Monitor Program

IP Office Manager on the expansion system

29. To display Avaya IP Office™ resources including CPU utilization, Channel utilization, and license status, which application is used?

WebLM Application

Web Manager Application

System Monitor Application

System Status Application

30. A customer complains about excessive lag between the speaker and listener in the IP Office VoIP system.

What should you do to determine the cause of the delay?

Utilize SSA (System Status Application).

Analyze VoIP settings of IP telephones.

Use Wireshark packet analyzer.

Debug view.

Enable monitoring of RTCP (Real-Time Transport Control Protocol).

Page 4 of 6

31. If ISDN/PRI calls are getting dropped, which tool would be used to troubleshoot the issue?

Debug Manager on DTE port

Debug View with default filters

System Monitor with ISDN L3 filter options enabled

SSA Snapshot

32. A customer's primary number is directed to the VM: Main destination in the incoming call route menu.

Where should you look to ensure that these calls are being routed correctly?

Voicemail Pro Modules

Auto Attendant Menus

Hunt Group Configuration

User Extension Settings

33. The Avaya IP Office™ 500V2 can have a maximum of two Combination Cards installed at the same time.

What are the two versions of Avaya IP Office™ Combination Cards that are available? (Choose two.)

PRI Trunk Version: 6 DS, 2 POTS, 4 PRI, and 10 VCM

Analog Trunk Version: 6 DS, 2 POTS, 4 Analog trunks, and 10 VCM

SIP Trunk Version: 6 DS, 2 POTS, 4 SIP trunks, and 10 VCM

E&M Trunk Version: 6 DS, 2 POTS, 4 E&M, and 10 VCM

BRI Trunk Version: 6 DS, 2 POTS, 4 BRI, and 10 VCM

34. Refer to the exhibit.

Suppose you have configured enough SIP channels to carry the expected communications load, but some users report that they cannot call out, and callers cannot get through.

Given the exhibit, which configuration setting is responsible for the problem?

The system is misconfigured to ignore refresh messages.

Caller ID is not passed by some carriers.

Calls are being referred incorrectly.

The timer should be set to 2 minutes.

35. In the Distributed Voicemail Pro and the Central Voicemail Pro, what protocol do they use to communicate with each other?

Session Initiation Protocol (SIP)

Primary Rate Interface (PRI)

Routing Information Protocol version 2 (RIPv2)

Small Community Network (SCN)

36. A company with 500 users has a single IP Office Server Edition providing telephony, presence and Instant Messaging, UMS, Conferencing, and Mobility support. They are acquiring a remote company with 400 users. They want to ensure all IP Office features are available to everyone and maintain Avaya support.

What is the minimum hardware requirement to achieve this?

IP Office Server Edition with additional hardware resources

IP Office Server Edition with added software licenses

IP Office Cloud Edition with added hardware resources

IP Office Cloud Edition with added software licenses

37. A customer reports a delay of 5 seconds in receiving calls over analog trunks on the target phone.

What could be the cause of this problem?

Improper configuration of the system Locale.

High level is set on Incoming Call Route.

Ring delay is not configured on system telephony settings.

IP Office is not receiving the ICLID from PST

38. To grant a user access to the System Status Application (SSA) tool for system monitoring and troubleshooting, which security group must the user be a member of?

Admin System group

Maintenance Administrator group

Installation group

Administration group

39. Which two profile licenses, that are used for user configuration, can support the Avaya Workplace client for Desktop (Desktop/Tablet VoIP client)? (Choose two.)

Office Worker User

Power User

Basic User

Remote Worker User

40. A law enforcement organization wants to enable full-time automated authenticated recordings of speech from people calling an anonymous tip line, which is included as an option in their auto attendant.

What are the two essential steps required to set up Avaya Contact Recorder to achieve this objective? (Choose two.)

Create a user for the Tip Line calls with necessary privileges.

Configure a Tip Line folder in the Voicemail Pro drive with appropriate access controls.

Select the time profile for Recording with suitable policies.

Create a short code to start and stop recording with proper authorization.

Set the recording destination to VRLA with encryption and integrity protection.

Page 5 of 6

41. When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites to ensure messaging capabilities?

Advanced Small Community Networking

IP500 IP Office Multi-Site Network

IP500 Voice Networking Channels

Preferred Edition C Messaging

42. On an IP 500 control unit that has 12 DS30 modules configured, what is the maximum number of ISDN/PRI trunks that can be configured?

43. A customer requests to hear a secondary dial-tone when making outgoing calls. Where is this function enabled?

User Telephony

Short Code

ARS table

System Telephony

44. What is the potential problem that can be mitigated by implementing a properly configured multi-site SCN solution?

Overlapping dial plans

Oversubscribed VMPro ports

Blocked ACD routes

Compromised call encryption

45. Given an IP Phone that is not working, which of the following is an example of "Top-Down Troubleshooting"?

Validate that the gateway IP address is present in the IP Phone configuration.

Attempt to ping the IP Phone and make a call if the ping is successful.

Replace the patch cord of the IP Phone, and if it boots up, make a call.

Check for an indicator light where the IP Phone is connected and listen for a dial tone.

46. Where is the TCP Streaming Tool located?

In the System Status Application (SSA)

In the Monitor Application

In the Manager Application

In the Web Manager Application

47. The supervisor of the support hunt group needs to review the call recordings made for this group, but currently only has access to recorded calls for the supervisor’s own account.

To allow reviewing of the support hunt group recordings, what needs to be done?

Using the Manager application, edit the User by enabling “Replay All Recordings” and adding the support group to the “Replay Recordings For” list on the User Portal tab.

Using the Manager application, edit the User by enabling “Replay All Recordings” and add the support group to the “Replay Recordings For” list on the Voice Recording tab.

Using the Manager application, edit the Support group by adding the user to the “Replay Recordings” list on the Members tab.

Using the Manager application, edit the support group by enabling “Replay All Recordings” and adding the user to the “Replay Recordings For” list on the Voice Recording tab.

48. If a 4-port expansion card is added to the IP Office 500 V2, what is the maximum number of expansion units that the IP Office can support?

49. A customer has two primary receptionists using SoftConsole, and four back-office employees use SoftConsole on their PCs to cover for the receptionists during breaks or lunch.

How many licenses are required to allow this setup to work?

50. When you erase security settings and set them back to default, which three passwords will you be prompted to change?

Administrator Password

Security Password

User Password

System Password

Voicemail Pro Password

Page 6 of 6

51. Which feature of IP Office is necessary to trigger screen pops, where the caller ID prompts the computer to display a record associated with that number?

Voicemail Pro

Avaya Aura® Application Enablement Services

TAPILink Pro

UMS

52. What is the exact meaning of "IMAP support" in the IP Office UMS service, which enables users to retrieve voicemail messages from the server using specific email programs on their PCs?

A user can see/listen to voicemail messages via a web browser.

A user can receive voicemail messages only using MS Outlook.

All messages are forwarded to a user's e-mail account and deleted from their telephone.

A user can receive voicemail messages to their Outlook, Outlook Express, and/or Lotus Notes programs running on their P

A new message is sent to a user's e-mail account. The user can listen to it by dialing their telephone number.

53. Which type of license is now supported by Avaya IP Office Release 10 software?

PLDS

ADI

Linux

Windows

54. What is the default incoming call route for data calls on the IP Office, and which feature does it access by default?

Hunt group "Data" and Voicemail

RAS access "Dialin" and Voicemail

Extension "Modern" and Auto-attendant

Hunt group "Main" and Auto-attendant

55. Which Avaya IP Office™ 500V2 base module supports both Analogue and Digital telephony?

Base Carrier Module

Combination Module

TCM8 Module

VCM Module

56. Refer to the Exhibit.

A customer is setting up an Alarm notification via email.

To get a description of the details of the Minimum Severity Level, if an Event Entity of “Service” is checked, which resource is used?

the IP_Office_Alarms file in the Manager application installation directory

the IP_Office_Alarms file in the Admin CD in the folder snmp_mibsIPOffice

the Help button in Manager

the IP_Office_Alarms file in the Admin Lite in the folder snmp_mibsIPOffice

57. What is the approach for updating the voice prompts on the Embedded Voicemail?

Using the Embedded File Management option in the Manager Application

Leveraging the External File Management feature in the System Status Application

Utilizing the Voice Wizard capability in the Manager Application

Adopting the Embedded Monitoring Management tool

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