Valid CIS-FSM Exam Dumps are Your best Choice to Pass

If you are looking to take your career in Certified Implementation Specialist to the next level, the CIS-FSM certification is an excellent option. To prepare for the CIS-FSM exam, you need to have a deep understanding of ServiceNow products and how to configure them. The best way to prepare for the exam is by using CIS-FSM exam dumps questions, which give you a better understanding of the format of the exam. This will help you become familiar with the types of questions you can expect on the actual CIS-FSM exam, and it will give you a chance to practice your test-taking skills. Test free online CIS-FSM exam dumps questions below.

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1. What does it mean when you set a work order task as an upstream task?

The downstream task must he approved before completing an upstream task

The task must he completed before any downstream tasks can be started

The task is dependent on another work order request

The task cannot he started until any upstream tasks have been completed

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2. Which ServiceNow integrations for Field Service Management (FSM) are available? (Choose two.)

FSIVI integration with Project Portfolio Management (PPM)

Work Order Management integration

Asset Management integration

Outlook Calendar Integration

Customer Service Management (CSM) Integration

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3. As it pertains to dynamic scheduling configuration, matching criteria, weighting, and ranking method are components of what?

Constraints

Task filers

Task ordering rules

Execution order

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4. What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

Constraints are overridden and the task is assigned

The task is returned to the pending dispatch state

The task is set to the unassigned state

Constraints are presented to dispatcher for override confirmation

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5. Where can dispatchers view the location history of field agents to track and review their activities over a historical period?

Agent Location History Map

Territory Management

Dispatch Map

My Dispatch Queue

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6. What can customers use on the service portal to view and select available service windows?

Genius bar

Request catalog

Appointment booking

Agent calendar

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7. When configuring dynamic scheduling, what can you use or create to identify specific lists of tasks?

Schedules

Assignment filters

Task filters

Agent filters

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8. Which operational role can view the calendars of team members to check availability, view the skill distribution, and create or edit skills of team members?

wm_agent

wm_qualifier

wm_dispatcher

wm_manager

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9. Dependencies can only be set for work order tasks in which state?

Approved

Draft

Waiting Approval

Qualified

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10. Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose four.)

Not a preferred customer

Type of work not preferred

Parts unavailable

Customer unavailable

Stalls mismatch

Schedule conflict

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11. Which mobile application does field service use?

Now Mobile

Mobile Agent

Mobile Studio

Mobile Onboarding

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12. Task filters, task ordering rules, and un-assignment constraints are key components of which feature?

Workflows

Qualification

Auto Assignment

Dynamic Scheduling

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13. Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)

Notify - Twilio Direct Driver

Notification Preferences for Field Service

Push Notifications for Field Service

Field Service Management - Customer Experience

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14. Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?

Outlook calendar

Agent calendar

Team calendar

Google calendar

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15. When using territory management, what can field service admins assign to an individual or group?

Skills

Parts

Routes

Locations

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16. What is used to estimate distance and time to determine the best route for an agent if Google Maps API is not configured?

Manual calculations

Pre-defined routes

Straight line estimates

It cannot be estimated

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17. What state must a work order request be in to set dependencies for work order tasks?

Draft

Approved

Qualified

Waiting Approval

Awaiting Qualification

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18. When a dynamic scheduling task filter's auto assignment frequency is set to immediate, what

happens?

Tasks are auto-assigned as soon as they are ready to be assigned

Tasks which are ready to be assigned are selected at the defined interval and assigned

Tasks are auto-assigned as soon as they reach the qualified state

Tasks are added to a batch and auto assigned at the defined interval

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19. Which operational role typically creates personal events for an agent's calendar?

wm_manager

wm_agent

wm_dispatcher

wm_admin

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20. As it pertains to dynamic scheduling, what is this an example of government customers are higher rank and private sector customers are lower?

Task ordering rule

Task filler

Un-assignment constraint

Matching criteria

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21. Where can dispatchers view real-time locations of agents?

Agent map

My task map

Manager map

Dispatch map

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22. What determines which tasks appear on the task panel in dispatcher workspace?

Task Panel Filters

Task Panel Sorting

Task Panel Dispatcher filters

Task Panel Card Fields

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23. What allows for more accurately tracking agent’s locations through mobile devices?

Geolocation

Work groups

Work order templates

Service level agreements

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24. What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?

A system properly

Unassignment constraints

Agent task rejection preferences

Multiple assignment rules

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25. What is used to organize work into tasks and can also be published m the service catalog as catalog items?

Work order templates

Appointment booking

Dynamic scheduling

Service level agreements

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26. Users can be assigned work order tasks and edit these records if they: (Choose two.)

Belong to the Dispatch Group the task is assigned to

Are assigned the wm_edit role

Are assigned the wm_agent role

Belong to the Assignment Group the task is assigned to

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