Valid ISO-IEC 20000 Foundation Exam Dumps are Your best Choice to Pass

If you are looking to take your career in ISO/IEC 20000 to the next level, the ISO-IEC 20000 Foundation certification is an excellent option. To prepare for the ISO-IEC 20000 Foundation exam, you need to have a deep understanding of PECB products and how to configure them. The best way to prepare for the exam is by using ISO-IEC 20000 Foundation exam dumps questions, which give you a better understanding of the format of the exam. This will help you become familiar with the types of questions you can expect on the actual ISO-IEC 20000 Foundation exam, and it will give you a chance to practice your test-taking skills. Test free online ISO-IEC 20000 Foundation exam dumps questions below.

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1. What is the relationship between ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001?

Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used

Organizations can only be certified to one of them at a time

Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification

The management systems of all three may be integrated

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2. Identify the missing words in the following sentence. The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".

proposal for a new service

access to a service

update to a configuration item

change of scope

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3. What is the relationship between ITIL® and ISO/IEC 20000?

They are aligned

Both use the same Plan-Do-Check-Act methodology

ISO/IEC 20000 is based on ITIL

They have similar management systems

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4. Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

A contract agreed with the service provider organization

A contract agreed with the customers

A list of service level targets agreed with the customers

A list of service level targets agreed with the service provider organization

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5. What is an example of a requirement for the service management objectives?

They should be shared with the customers

They should be left unchanged, even if services change

They should be consistent with the service management policy

They should be easy to realize

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6. What is the objective of service continuity management?

To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances

To ensure that potential service continuity issues are predicted and preventive action taken

To ensure that service continuity plans are tested in accordance with business needs

To ensure that service continuity requirements are fully defined and agreed in service level agreements

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7. What kind of request would qualify as a service request?

A request for a design change

A request to terminate a subscription

A request for information

A billing inquiry

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8. What is an audit observation?

A conformity to the standard where there is an opportunity for improvement

A recommendation that has to be actioned

A finding against an area which is NOT in the scope of the standard

A non-fulfilment of a requirement

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9. "How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"

The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001

The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001

They don't relate

The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001

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10. What does ISO/IEC 20000-1 specify?

A methodology for ensuring that service management operates at the least possible cost

The requirements for a service management system

Best practice guidelines for service management

Guidance on the application of service management systems

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11. What is the purpose of information security controls?

To enforce the information security policy

To monitor information security incidents

To control access to the services

To address identified information security risks

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12. Which is a reason for the requirement to budget service costs?

To provide the basis for service provider organization charges

To reduce overall service costs

To improve the service management processes

To enable effective financial control for services

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13. What do the principles Adapt and Adopt mean?

Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way

Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance

Adapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard

Adapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices

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14. Why would organization adopt ISO/TEC 20000?

To certify their products

To certify their services

To review the Service Management System (SMS)

To confirm that all ITIL guidelines have been implemented

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15. Which statement about the use of technology and tools to achieve and maintain certification is correct?

The use of technology is mandatory

The technology and tools used shall be assessed during the audits

Any tools used shall be listed on the ISO catalogue of approved tools

The data reported from the tools can be used to provide evidence for audits

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16. Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?

Internal audit

Recertificat ion audit

Surveillance audit

Gap analysis audit

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